Touch of ModernReviews 254

Extremely horrible business practices! I really wish I would have better researched your company before making a purchase because I now see that the reviews are horrible. I thought I would be a lifetime client but this experience has definitely shown that your policies are not developed to assist & benefit the consumers. The items were purchased for Father's Day and were too small for my husband. Now I'm stuck with over $200 in merchandise that they will not let me exchange (which is what I wanted to do) or return. I WILL NEVER purchase from Touch of Modern again. Please run! Just stay away! I've learned the hard way.

Sincerely,

A very unsatisfied customer!

I have spent over $5000 with TOMO. Recently I had a credit to spend because I bought during a 'Spend $100, get $25 credit. They give you a certain amount of time to use the credit... fine. I realized that today was the last day I can use my credit... also fine. I spend some time searching for something I can't live without, finally add this item to my cart, only to realize the credit expires at 5pm pst. It was 5:14pst when I tried to check out.

This is ridiculous! Who does this? I saw the credit expires today. I assumed it expires at the end of the day like every other company. I am done buying from TOMO.

I purchased a product from Touch of Modernist over a month ago, expecting a 2-3 week delivery, and not to be charged prior to the item shipping... both lies! The site also said final sale, non-returnable. After not hearing anything for a month I tried calling but found they no longer provided phone support. I filed a cancellation request on-line and a few days later heard back that the item was a final sale and couldn't be cancelled, but they were working hard to fulfill and ship my merchandise! Since I couldn't argue the point with a website, I filed a complaint with PayPal and they are on the case. Buyer beware, wish I had visited this site first!

I ordered two Jared Lang shirts in mid-January, expecting the order to be processed and shirts shipped. Instead I received an email saying they wouldn't ship for three weeks. But of course my card was charged at the time of the order. Approximately three weeks later they messaged saying the items weren't available and would issue a refund. What? I also ordered a cardigan, but three weeks later when it arrived it didn't look like the one in the site. I contacted their "customer service" (which only allows messaging) within five days to obtain return instructions. They messaged back that the return period had expired and no refund would be available. What? This retailer is a complete scam! I think it's just a fraudulent banking operation that makes money on the float from when you order you items and when the say they can't fulfill your order they eventually make a refund. Or when they do fulfill your order it's with items not a show. Stay away from this retailer for the reasons I've explained and based on my experience, I'd be surprised if they are still in business in a few months!

Ordered my package on December 15th, but the website never told me when the product would arrive. I keep checking the status and it said it shipped on the 17th, but there are no other updates about its whereabouts. Christmas is in 2 days and I ordered this gift for a family member who will now not receive this gift. I am truly disappointed. After reading all other reviews, it seems as if I won't be getting my product any time soon... it is too bad I didn't check these reviews ahead of time. I hope not everyone makes the same mistake. This is unacceptable... Companies like this are blood-sucking and could care less about consumer happiness.

Unreliable shipping. They tell you it'll ship in 1 day but then you get an email saying you'll have your item in a month or two. There's no way to contact them either (other than the unresponsive email form on their website). I've learned my lesson after ordering something they won't take back and I now can't give as a gift (because it'll be here so late). Unprofessional company with no customer service - probably some losers trying to start a company from their parents garage.

Bought a backlit canvas. Took 2 weeks to get here. As soon as I opened it from the box I thought of how the box seemed better made than the canvas. I went against my better judgment and bought an shabby item from a douche bag coffee shop app.
I went to walmart at 8PM and bought a 9V battery to put into it. The battery connection was hot glued to the inside of the wooden frame (CHEAP AS $#*!). I hung up the canvas with the oversized nails they gave me with it. The canvas lit up and I returned home 24 hours later and it was no longer lit. I asked my wife if she turned it off and she said "no". I went out and got another 9V battery and it still would not turn on.
I then smashed the piece of $#*! in half, spit on it, stomped on it and swore I would angrily type multiple bad reviews. I thought that maybe I need a shrink, maybe I have anger issues. My wife looked at me like a psycho and then I realized that it's not me... its these $#*!ty little SCAM companies. Things used to be made to last. Even cheap $#*! used to last a month or two. Now things stop working after 24 HOURS!
SCAM SCAM SCAM!

I purchased a Paul Picot watch with a 1-year aftermarket warranty which I received clarification that it is back by the company, Touch of Modern (TOM). The watch was "unworn", used as store display.
The watch has diamonds on the 1 to 5 number locations, After a week, I'd noticed the diamond on the 2 position was loose and promptly contacted TOM and they sent me an RMA and FedEx return code. I received no update after they received the watch and after numerous email inquiry, they said they will have it repaired. Long story short, after several weeks of hearing no update, I had to put in a claim through mu credit card company for full refund. After a few weeks my credit card company award me a full refund because TOM was unresponsive to their inquiry and only after that I was contacted by their "customer service" asking me to "reverse my claim" as they are prepared to give me a full refund! How stupid do they think people are!