Touch of ModernReviews 254

After purchasing several items from this site. I wrote to report that an item I had purchased had worked for litterally, 2.5 seconds before totally burning out and showing 0 signs of life!

I basicly received a lemon. And all they had to say is: it didnt seem to have had a proof of warranty advertised so we cannot be of any assistance.

Thank you for washing hour hands of a product you are selling on your site...

Total middle man syndrome. Money is received. Thank you come again

BEWARE

It takes forever to get the items to start with! Their "discount" isn't really a discount & most items can be found easily anywhere for about the same price minus the frustration! SOOO many items are only refundable for store credit, stores that really don't have much to offer & their final sale items, no matter how expensive they are WILL NOT BE RETURNED, ever! Unless they were damaged or something but how awful is that?! And their customer service is helpless, so don't even bother.
I pulled the trigger despite all the bad reviews everywhere on the web, hoping I would be the lucky one but I was so wrong, don't make my mistake & save your money!

I ordered 3 weeks ago special Valentines flowers for my wife of 19 years. HEre is the description:

"Show that special someone in your life just how you feel this Valentine's Day with this Kenyan Rose Bouquet, featuring two dozen fresh, long stem roses".

Not only did they not show up. I called 3x today and was told they would. When they NEVER showed up, I was offered a credit (duh) and a WAIT FOR IT... a $10.00 gift card.

CAN YOU BELIEVE IT. I have spent over $15,000 in 3 years with them and they want me to say to my wife:
"sorry honey, I ordered you beautiful Valentines Day flowers but instead here is a $10.00 gift card".

SHAME ON TOUCH-OF-MODERN.

Then, when I had "Matt" on the phone and I asked to speak with his manager, he actually had the nerve to say.'I don't have a manager".

GOODBYE TOUCH OF MODERN. See ya on the flipside of Chapter 11.

I purchased an Italian Coffee machine from them but got a different, cheaper (by over $1000) model from them last week, Since then I have been trying to get in touch with them. Email, link to customer service, text. No response of any kind.
They took my money and clammed up. Call it a scam, call it robbery, but stay away from this company.
The photo shows the Classic Gaggia I got, not the one-touch auto Gaggia Babila model I was supposed to.

SCAM... Good #$%^ luck getting a hold of anyone. You won't get your product, all you get is a generic email sent from a robot or some jackass voice saying none of their reps are available. I should have checked their reviews first. Never got my item and they wont reimburse. They want to eventually send out what I ordered and then I have to return it, minus shipping. No way. They are rip offs and look at the owners last names, foreigners. F- these people and company.

Touch of Modern sells made on-demand items mostly from Russia/Ukraine, etc. Made on-demand means that they (you) have to wait until enough orders are in to justify doing a run of the item at the price offered, which is often quite cheap for items such as socks, wireless headphones, etc. that can be compared to other items.

ToM also sells specialty items that cannot be compared to existing products on the market (such as a weird elevated camping tent for around $11.5k.

I bought a set of Liger wireless headphones from ToM ~18 months ago, used them maybe 30 times, they no longer hold a charge and complaints to ToM have gone unanswered. You would think that they would get back to me, even if just to say the warranty is expired and they can't help me. Not even that, even though they can now afford to buy TV advertising.