Touch of ModernReviews 254

Let me start by saying that I am a very difficult person to purchase gifts for. My sister who tries so hard to get me something I will like has had 100% success with the cordless mop she purchased me from Touch of Modern. This mop has made the simple jobs of moping something I look forward to. That may sound crazy but this mop cleaned my floor so good I was shocked to see how much dirt was still on the floor after I thought I had cleaned it well enough. I highly recommend my ES-530 Cordless mop! It is lightweight and easy to store.

"""IT HAS BEEN MORE THAN TWO MONTHS THAT I SPOKE TO YOU ABOUT THE WATCH I PURCHASED FROM YOUR SITE. MY PROBLEM HAS NOT BE SOLVED. THE WATCH HAS BEEN SENT TO THE MANUFACTURER, AND WAS TOLD THAT THEY (WATCH MANUFACTURER) WE GET BACK BUT WHEN? CAN SOME ONE GIVE ME AN HONEST REPLY, WHEN I AM GETTING MY WATCH OR AM I GETTING A REFUND. PLEASE SORT THIS MATTER OUT. I WOULD NEVER EVER BUY FROM YOU AGAIN. HORRIBLE HORRIBLE SERVICE. DISGUSTING THAT YOU DON'T EVEN LIST A PHONE NUMBER. NO CUSTOMER SERVICE.""""""
THIS IS WHAT I WROTE TO TOUCH OF MODERN. NEVER DEALT WITH A COMPANY WITH SO HORRIFYING CUSTOMER SERVICE. I WOULD NOT RECOMMEND ANYONE THIS WEBSITE.

Bought item 10/15/21, said it would ship in 2 to 4 weeks. It is now 11/21/21 and the item still has not shipped. Asked for a refund and was denied, with a statement that all sales were final. I will never do business with them again. I am about to call the bank and report them for fraudulent transactions.

Placed an order over two weeks ago and still not shipped. They say they only ship after their sale is over. I told them to cancel the order and they refuse to do so. Could have saved $100 buying it elsewhere but they have my money and wont give it back. Avoid these guys at all costs.

You have to place the order to find out it won't ship for 4 weeks and if from china that will add weeks on top on that. I realized this after I got my confirmation and the refuse to cancel and refund my money. I strongly suggest looking somewhere else to buy items on their site.

I purchased an expensive automatic swiss made watch(supposedly swiss). The watch was not working properly and I did not use it during the pandemic. I reached out to ToMo and they said it passes the warranty and they have also provided the manufacturer name. Interestingly, manufacturer does not carry the same watch and I could not figure out who is the real manufacturer for the watch. I also noticed that manufacturer is located in east Asia. So, I could not find any manufacturer owning the watch. I showed the watch to local watch fix shops they said they do not want to fix it since they are not familiar with the manufacturer. They also warned me about the scam about "swiss made" watches. So, I told ToMo rep that if I cannot verify the manufacturer of the watch I will share that with the public and they do not seem like they cared.
Very truly,
Allen

I've had enough disappointment so much so that I deleted the TOM app today. It's been a roller coaster of quality with the multiple orders. Some arrive exactly as described while far too many are nothing like the items pictured on their site. The items have proven to be of the cheapest quality yet at a relatively premium price point. Goodbye touch of modern... you won't be missed.

I purchased a simple product and on stock and yet it will take five weeks to deliver? Which by the way they don't specify it would take that long. So I called to cancel the order and received the worst customer service yet from a company. I'm not a review writer but I wouldn't want anyone else to get such bad service, specially when you are spending your hard earned money on a company the focus is to sell crap and not to care for its customers. Shut it down!

Touch of Modern has terrible customer service and sells inferior products. I purchased a convertible beanbag chair. It is supposed to be stuffed with a queen sized beanbag mattress. The mattress that I received is stuffed with shredded foam (old and hard). When I contacted Touch of Modern about a return I received an email saying that the product was a final sale and can't be returned. The only place that I could find that information was on the invoice after I placed the order. Save yourself some grief and hours of aggregation, don't purchase anything from Touch of Modern!

I bought a watch and they're sending me the wrong one. It's been a month, still no watch and can't speak to anyone there. All my online inquiries to their customer service dept. just goes round and round and repetitive. I'm so fed up with them and the Sezzle finance company that finances their products. They must have a relationship that takes people's money and run! Buyer beware! These guys are bogus!
Ordered yellow face watch but they're sending black face watch. Tried so many times to have them correct the problem but all I get is repetitive emails...

WARNING! We worked with Touch of Modern and supplied them with our products. They won't pay and ignore all demands. Had to take legal action. Worest experience ever partnering with a company. SHAMEFUL SCAMMERS!

- Most product descriptions are incomplete or misleading
- Shipping time for delivery is beyond terrible
- Customer service is a bad joke
My advise - do not order anything from this company!

Wow! I really thought I could maybe pick up a few nice items from your site but to my dismay all you do is warn people about conduct with your reps! To start someone off that visits your site with the verbiage you have is pathetic. Not only will I not be buying anything from your company, I will make sure to recommend to all my friends to refrain from using your company too! Very sad

I have used Touch of Modern Twice and the second time will be my last. Their products are garbage and that's probably the reason you can't return any item back to them. Secondly once you order an item it can take weeks to get the garbage item. I had ordered a golf club from them. It was suppose to be a right handed club. When I got the club several weeks later it was a left handed club. I attempted to contact Touch of Modern several times via email with NO RESPONSE at all. Luckily I was able to get a hold of the company who makes the club and they told me that this has been happing with Touch of Modern. The company that makes the club did replace the club but not until I had to cover the shipping cost of retuning the wrong club to the maker. If you know what is good for you and want a quality product that's back up by a reputable company use Amazon and not this scam company Touch of Modern.

Bought this razor from "Blades of Chivalry" under sole intentions of using it for what it's for, shaving. But they've sent me the 3 years old blind razor. It was not a brand new razor even the blade was rusty.
I didn't have high hopes for this as this is the second time they sent me the rusty product.
I'm guessing this is the prime example of "Poor quality". I really like the damascus steel but in this case it's useless. If you're wanting a straight razor to shave with don't buy it from touch of modern.

The worth company I have ever seen. Delivery takes for ever, even though not on time, they are one week behind already for the day they have promised. Service horrible!,, if you want to get a headache, you can order from them, otherwise stay away. Do not buy from them, it does not worth it

If I could give touch of modern 0 stars, I would. Their customer service sucks. You can only communicate with these $#*!es through an email, and they respond with an automated template of a response. I have been waiting on a lamp, for over a month, as if it was being shipped from China somewhere. My next step is to contact my local news station about this unsatisfactory experience.
They refuse refunds, but keeps apolo lying about how sorry they are, and blame all shipping issues on COVID-19. I want my mother $#*!ing money, right now.

I was so happy to finally be abke to purchase something from TOMO recently. I decided to buy a Pillow Guy(PG) pillow as the listing made it out to be a high quality "luxury) pillow with great attention to detail. I received my "Luxury" pillow, and let me tell you that Wal-Mart is more luxuriois than this holey mess. The teal colored co er on the pillow has holes in it where the zipper had come apart from the cover, there is another hole where the white band piece is around the pillow, and you can see where the stitching is just falling apart. It should be illegal for them to charge $80 for this junk and call it a"Luxury" product. Touch of Modern's customer service is useless, and it should also be illegal for a company to REFUSE to accept any returns even for poorly made products as this, and they also do not offer refunds nor exchanges. It seems to me they know what poor quality products they are selling, and they are charging high prices for cheaply made junk. THAT IS HIGHWAY ROBBERY, and to me that shows to me that they know that they are stealing people's money