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TopCashBack.co.uk Reviews Summary
TopCashBack.co.uk has a rating of 2.2 stars from 170 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TopCashBack.co.uk most frequently mention and support ticket. TopCashBack.co.uk ranks 26th among Cash Back sites.
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Purchases do not always track. Recently with Superdrug. When a claim is made these aren't always upheld. My claims are always genuine. There should also be an option for a partial claim if items meed to be returned.
So easy to save as you shop online or in store. Excellent Customer service team who work hard to get any cashback not tracked and to answer any questions asked. Payout is quick and easy good competitions to earn extra cashback and bonuses.
It's great to hear that even when you did face a situation, that our team was able to help out. Thanks so much for your review.
Matt
I love this site you get more for your money I change my points for grocery vouchers & get even more.
Hey Norma,
Thanks so much for your review of earning cashback with us.
Matt
Just love TopCashback. I do a lot of online shopping and holiday travels and always use TopCashback first. The amount of companies I can use is fantastic, from hotels to the smaller companies and I get paid by just using a few extra clicks. Everyone should sign up! Nothing to lose and lots to gain.
What's not to love about earning a bit of extra cash on your usual normal spending! Thanks for your review Janis.
Matt
Brilliant! Easy to use and a great way to earn a bit of extra cash when making those essential (or non essential!) purchases.
Thanks Nicola for your lovely feedback and review.
Matt
Been using Topcashback for years now, also have a Quidco account but I don't bother with that as I find Topcashback to be easier to use, I know how to send a 'support ticket' if needed and they always reply quickly.
I've probably saved a few thousand over the years as I use it for changing car insurance, broadband, energy supplier etc and it all adds up to quite a bit.
The only niggle I would have, and it's not really their fault, but I've made purchases from a few retailers. The cashback tracks as 'pending' but then the retailer disappears from their site and there's not much you or they can do about that really.
Otherwise, 5 stars and I'll continue to use them and would definitely recommend them to others.
Hey Robert,
Thanks for your review, it's fantastic to hear you feel so positive about us.
If you're not already, be sure to lodge a claim for any purchase that moves from pending to declined so we can challenge this with the retailer and ask why the cashback was refused.
Matt
Been a top cashback user for quite awhile and can honestly say it's amazing where else can you get rewards for shopping online at so many different company's from doing the weekly food shop to buying birthday cards to going on holiday or relaxing at home. Absolutely anything you need shop via Top cashback and watch those pennies turn to pounds mount up ready for you to transfer into your bank or use to buy vouchers and be rewarded again absolutely amazing
Helping our members save money is what we do and so it truly is lovely to read that you have such great experiences through us Tina :)
Matt
Brilliant cashback site,easy to use and lots of places to earn cashback. Transferring your money is fast and easy,and a large selection of places to spend it online with extra bonuses
Thanks Emma, it's lovely to hear you describe us as fantastic. It's great to hear you love our reward wallet option too, to gain some extra money for using vouchers.
Matt
I needed support for a Asda order which was £3 cash back and also a £ 2 bonus unfortunately some items were out of stock and replaced by the same items on order so I sent back a couple of items
Only to find out that nullified my cashack and bonus which in my opinion cash back should have fought my case with Asda once they had my information in my support ticket not only did they not support me with Asda the cash back bonus wasn't paid
So very disappointed that I ordered £62 of groceries and return £2 of items that were duplicated and lost a £5 cash back not to mention time looking for order numbers and sending in support tickets
Hey Andrew,
It's only if the total drops below the minimum threshold should your cashback be impacted by the changes. If this didn't happen, please do lodge a claim so we can chase this up with the retailer.
-Matt
Good service and cash back offers with numerous retailers use the service frequently like the links
Thanks so much Trevor for your feedback and review.
Matt
It's a very good website to save money through them with big brands. I have saved over thousands in few years.
Thanks so much for taking the time out of your day to review us.
It's fantastic to hear you have earned so much money through us.
Matt
I love this app you get paid for shopping...its not mega bucks but it all adds up.I've had over £200 back...sign up you won't regret it
Thanks for taking the time to drop us a review! We really do appreciate it.
Matt
I've been using TopCashback for some time now. It's easy to use and you get free money which can't be bad.
Thanks Stephen for your lovely feedback!
Matt
I have been with TopCashback for about 10 years and in all that time time I'm I have saved lots of money well over £1,000
It is so easy to claim cashback and when you have a problem the customer service team are always on hand to trace missing cashback.
I would estimate that I receive about 98% plus of my claim with only the very rare glitch often caused by me
Wow! Congrats on your 10 year anniversary with us Rich, it's truly heartwarming to hear you have earned so much through us too, just for clicking on a couple of extra buttons before earnings cashback :)
Matt
My brother told me about TCB several years ago, and I thought I'd give it a try, as the idea of getting some cash back on many on-line purchases, could only be a good thing. I haven't been disappointed! The most difficult thing is to remember to use it!
Thanks so much Hilary! It maybe worth giving our browser extension ago so you don't forget to use us :)
Matt
Great Cashback and have earned over £500 last year. The site is easy to use and if there is an issue the customer service is really good and accessible!
It's great to hear you've earned so much Em!
Matt
So easy to earn cashback on everyday purchases, quick to track and become payable, excellent customer service if ever needed, highly recommend
Cheers for the lovely feedback Jan!
Matt
I always search using Top Cash Back for anything I'm looking to buy. If I can click through TCB & buy with cash back,.all the better. Generally all payments get added as stated.although some state 6 months which seems ages coming through :) Occasionally a payment doesn't change to Payable, so I contact TCB to sort out. All in all I enjoy using the site and have gained a several hundred pounds over the last few years.
Thanks so much for your feedback Bee, it's also great to hear our team can help you out whenever you have an issue :)
Matt
Very helpful team sorting out my missing cashback nice simple easy process. Had quick positive response from retailer too.
Thanks Philip for your lovely feedback! It's great to hear the team managed to help you out. - Matt
Absolutely not easy to use and many traps could cause the referral invalid. In past year, I need to make 30+ missing cashback claims out of around 50 purchases. 22% of these claims were rejected and another 10% are still pending for the retailers. When a claim is rejected by the retailer, it will come with one of the standard responses and no further help will offer.
Finally, no similar experience with other topcashback site.
Hey,
We want all purchases to be successful and worse case scenarios, for claims to outline what went wrong and for us to then to help you avoid that in the future.
With you saying the responses are generic, it does prove it tricky for me to give further advice. I do suspect you are talking about the declined reason that means the commission has gone elsewhere (usually the term another marketing channel is used for this)
If that is the case it suggests either an additional promo, such as a voucher code is used or that their are cookies on your device that lead to the originator of that cookie being paid, rather than us. I completely respect knowing who owned that cookie would be beneficial, but it's very rarely given to us.
The best advise therefore is to ensure that cookies and cache are cleared before our website is used. This helps ensure it can only be us that is seen to have referred the purchase.
Best wishes,
Matt
From the business
Earn cashback and save money when you shop at over 4,600 retailers both online and in-store. We pass 100% of our commission to you as cashback.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Amanda,
Thanks for your review, we'll always dispute a claim with a retailer as much as we can and if the dispute is unsuccessful, then give you a reason why.
In regards to the partial claim, if you do have to return an item please do lodge a claim as normal but just amend the information to not include the items you returned. We'll then do our best to recover the cashback for the items you kept.
Matt