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TopCashBack.co.uk Reviews Summary
TopCashBack.co.uk has a rating of 2.2 stars from 170 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TopCashBack.co.uk most frequently mention and support ticket. TopCashBack.co.uk ranks 26th among Cash Back sites.
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Been happy over the years with Topcashback.co.uk but not so sure at moment. Had a nonpayment it should have shown up within 48 hours but didn't so I have made a claim and have now been told that i will need to wait until August for it to be sorted. Really I think that someone thinking, if it takes that long to look into that may be the client, will give up and forget about the claim but sadly I won't as its worth nearly £50
Small purchases track well but big purchases seem to be problematic, especially eBay for me. EBay large purchases don't track, you raise a claim and you get nothing. I've just used TC to change my broadband provider and my tracking has happened but at a lower rate. The large purchase issue is really frustrating as you think you're getting some decent cash back when you get nothing.
Hey,
It's disappointing to hear the experiences you've had have been for large purchases. I want to assure you, there is no deliberate settings in place to make this happen it is an unfortunate coincidence.
With a claim, it takes us a number of weeks to get feedback from the retailers appointed tracking network, but I want to assure you as soon as we hear back we will write back to you directly on the claim.
Matt
Easy to use and really good how quickly your money mounts up coming in handy for unexpected expenses
Thanks so much Linda for your lovely feedback on using TopCashback.
Matt
I have used TopCashBack for 2 years now and have earned approx £250 per year. I don't buy that much but by a simple click through them, I get some cashback on most things and it really adds up. Very happy with their customer service too x
Thanks so much Jane for your review. It's great to hear you earn so much through us every year, just for making purchases you would usually!
Matt
I have used TopCashback for a few years now and have earned a few hundred pounds in cashback. Transactions occasionally don't track so I now only use it for items I would have been buying anyway so I am never out of pocket.
Hey Nora,
Thanks for your review, the advice that you give here is certainly very innkeeping with what we equally feel, which is that purchases made through topcashback should be purchases that are going to be made anyway. This always helps ensure people are earning a nice little bonus on purchases they would be making.
-Matt
For some reason you have to constantly log in when opening the site now. It rarely remembers you. When I complained about this I just received a one line answer saying, "how strange" (not helpful). YOUR money seems to take for ever to get updsted so you can have the same winnings for several months a time. I think I might now withdraw my money and stop using it.
Hey Garry,
We continue to improve the site as much as we can,. While you will be asked to login again on secure areas of your account, it is to keep your account as secure as possible.
We will always ensure your cashback is paid to you in the shortest possible timeframe and will continue to strive to make this faster and faster. Some purchases like insurance have a lengthy validation period, to ensure you keep up with the monthly charges, this in turn ensures we can offer you the largest possible cashback rates though.
Matt
Most transactions are promptly dealt with. Nearly half the time I need to chase up the cash-back though. Sometimes takes weeks and weeks
Hey Bill,
Thanks for your balanced feedback. It is disappointing to hear you have to chase up some cashback - I presume you are meaning through a claim.
If this is the case, I'd encourage you if you're not already to try some of our tracking tips which include clearing cookies and cache before using our site, closing any open web tabs and enabling cookies. This all helps us to be seen as eligible for the cashback.
-Matt
Both the wife and I use top cashback.
Always check topcash back first before any Internet shopping.
Perfect for making that little bit extra in savings, soon mounts up. Usually exchange mine for Amazon vouchers.
Would highly recommend signing up.
Thanks Alan for your feedback and it's great to hear you take advantage of our amazon vouchers when paying out!
Matt
Excellent site to gain cashback for purchases that you would make anyway. The only difference being that you sign in to the retailer's account from Topcashback.Topcashback then do the rest and you benefit. Highly recommended
Thanks so much Neill for your feedback!
Matt
A nice easy way to earn money for doing nothing other than shopping as normal. Just visit your normal sites you would visit via the top cash back site and you get free money. Easy as that.
Thanks so much Gary for your feedback.
Matt
Great way to earn a few extra pounds on things you would be buying anyway. It's no real hardship to go through 1 extra layer before getting to your chosen site in order for topcashback to acknowledge your purchase & record the cashback.
Thanks so much Kay for your lovely feedback and on being part of our cashback community! - Matt
If you up for buying something online then the first up thing you must do is to check if the site or company you are visiting is available via TopCashBack. If so you can make a saving - it's as simple as that.
Make sure though that you follow the guidance given by TopCashBack as cash back can be lost otherwise-ie avoid back paging etc
Thanks Chris for your review and also for highlighting to follow our advise about clearing cookies and cache, disabling ad blockers and making sure voucher codes (unless listed on our site) are not used to help ensure cashback success.
Matt
It is really excellent!
I have used it for several years now and I am very happy with.
Very easy to use and to make some extra cash.
The tracking doesn't always work smoothly but you can contact them and they will do everything to help.
Fantastic!
Thanks so much for your really lovely review, it's great to see you have benefitted so much from earning cashback with us.
Matt
So easy to use it's untrue! Log in, select your seller, you are taken through to their website, make your purchase and the cashback appears in your account quite quickly. It's a doddle! Have no idea why anyone would not use TopCashBack - they're missing out!
Thanks for your review Ian! It's great to hear you find earning cashback with us so simple!
Matt
I have earned a lot of money from Topcashback. Generally I find it really easy to use.
Just lately though I have had a few that haven't tracked and It always seems to be on fairly large orders with better rates of cashback.
Generally, once put to a claim it is sorted out OK, but sometimes the company disputes it, which is annoying when I know I have done everything right.
Nevertheless I would still recommend as overall I have earned a lot from Topcashback.
Hey Janet,
Thanks for taking the time to drop us a review.
If you're not already, it's certainly worth clearing cookies and cache before logging in and also disabling ad blockers. This can really help to ensure you don't have tracking issues with purchasing tracking.
Matt
A great app which offers an easy method of earning percentage of purchase's values from major shops and services. Highly recommended.
Thanks Madeline for taking the time to write up a review. It's great you enjoy earning cashback with us.
Matt
Best cashback site with great customer service if something goes wrong. Wouldn't hesitate to recommend:-)
Thanks so much Helen, we really do appreciate your feedback :)
Matt
TopCashback is probably the best Cashback website giving you amazing deals on a regular basis. You even get higher rates when you're a regular user of the site. I save on a regular basis. Keep up the good job guys.
Thanks Fela for your great feedback on earning cashback with us.
Matt
Most of the cash back tracks & is eventually paid. However it's frustrating when transactions with certain companies offering higher amounts at the time of sale don't track, & there's no follow up even when the missing purchases s have been reported. Topcashback seems extremely slow at resolving such issues, & sometimes seems to make no effort to do so.
I made three purchases over four months ago from L'Occitane using Topcashback vouchers which are still unresolved. I made the purchases solely because of the offers. It's a scam that this company advertised cash back but doesn't pay up.
Heya,
With claims we do have to use a wider process to get these followed up. That said we keep close attention to the time it takes for retailers to respond and do take proactive action as much as we can to bring claims to a close sooner, rather than later.
If a claim is not successful, it means we have earned no money for the purchase and this is the only reason we also decline the money that we'd be passing on to you. The key for us is to aid our members understand any declines and to help ensure they are avoided in the future.
Matt
The money I have saved by going through Topcashback can not be understated. The customer service is also very good.
Thanks so much Graham for your lovely feedback!
Matt
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Hey Cavin,
The reason we hold back claims until the stay is to speed up the process for everyone. If we were to submit before the stay the retailer could only do half a job at working out if we're eligible for the cashback and so would have to look at it a second time and so it would hold everything up. It's for this reason we submit a claim after the stay so the retailer can check the purchase itself met the terms and that we were eligible for the money we'd pass over to you as cashback.
I hope this explanation helps to understand why we do it in this way and why we don't submit claims like this until after the stay.
Matt