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TopCashBack.co.uk Reviews Summary
TopCashBack.co.uk has a rating of 2.2 stars from 170 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TopCashBack.co.uk most frequently mention and support ticket. TopCashBack.co.uk ranks 26th among Cash Back sites.
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Great to shop through TopCashBack and earn extra which soon adds up. Very easy when you remember to shop through the site. Could do better at emailing when their competitions start and when there is bonus cashback.
I heard about TopCashBack a few years ago and for some reason I didn't really have trust in it (unsure why!). I thought I'd give it a go after a friend told me she had it and I honestly can't believe I didn't use is a LONG time ago, I feel like I've missed out on a lot! I've had one issue so far (one company didn't provide cash back), I contacted the TCB team on their app and they were on it right away! Fantastic! Would definitely recommend
Have been using this site for ages now. So easy to navigate and some great offers on lots of websites. Always worth checking in before making both small and large purchases. I used a voucher for an extra 7.5% at a restaurant for the first time recently and everything went really smoothly. Great service Topcashback!
Thanks so much Sarah, we really appreciate your feedback and it's great to hear our reward wallet feature has helped you save even more money, while also getting a tasty treat too!
Matt
Have been using this cashback site for several years now and have saved a considerable amount over that period. Would definitely recommend!
Thanks so much for taking the time to leave us a review :)
Matt
I love Topcashback, my husband is sick of me telling people about it as I always do, I've earned enough over the years for 2 holidays out of my earnings, and I do find I will only pick shops that are on Topcashback so I get something back
They do a fab job, thank you
Thanks for being one out biggest advocates Aliana! We really appreciate it and hope you continue to earn lots of cashback through us.
Matt
Get Cashback whilst you do your normal day-to-day shopping. Various payment schemes available including direct to your bank account
Great way to save money each time you shop and let your little pot build until you have enough you would like to withdraw. Great way to help you save and you can earn savings with a majority of online shops
Thanks Lauren for your lovely review and what a great suggestion to build cashback up and then treat yourself :)
Matt
Top Cashback is an easy, simple and straightforward way to earn money back on purchases made online - especially if like me that is where you do most of your shopping! Some payments from stores take a while to come through but seeing as you are spending no more than you would normally just by clicking through Top Cashback to buy things it really is a no-brainer...
Thanks so much for your review JoJo :)
Matt
I have used Top Cashback now for some time and regularly check if there is cash back on the retailers I may use. It certainly makes sense to check this site as cash back can soon add up and if you are going to order at a retailer why not apply via Top cashback as you have nothing to lose. It is also great to check the amount of cash back on offer for different retailers that may supply the same item(s) so you can order from the one that provides the overall best price when cash back is taken into account. I have found the process very straightforward and worthwhile.
Good site but been waiting over 30 days for my money to be confirmed and I still waiting so going see what happens
Hey Mark,
Thanks for sharing your thoughts on TopCashback. With the time taken to move cashback to confirmed and payable it can vary considerably on the purchase you make and who with. Each retailer first sets a time they allow to pass before they can pay the commission to us who then passes it to you in the form of cashback. They have to be confident you don't return it for example and so have to wait until at least that period is over and then a little longer for processing time to get that information to us.
We employ a proactive team who continue to monitor retail performance and ensure we get paid as as soon as possible and will continue to do what we can internally to ensure all purchases progress to payable as speedily as possible.
Matt
Had numerous problems with not getting cashback. Sometimes I get an email after purchase, sometimes I don't. To be honest I have given up clicking to report missing cashback, takes time and effort for pennies, plus after you report it things get 'frozen' for months on end. Don't think I would recommend it to anyone. Too much aggrevation for very little reward
Hey Ann,
Thanks for taking the time to leave your thoughts. With missing cashback claims, while we have to submit it through a much bigger system we have a team of colleagues who are continually chasing up retailer's and their cashback administrator to ensure the process is as speedy as possible. We also continue to look internally about how we can make this process even simpler for you.
The key for us is helping you avoid needing claims and to avoid that process entirely and so I hope I can help with that by offering a couple of suggestions. You likely are already double checking over the retailer terms already to ensure what you are purchasing is eligible for cashback. Therefore my suggestion is to do with cookies (and not the ones you eat). If you go onto your internet history settings and clear cookies and cache and so this right before using us, this can really help avoid claims being needed.
I do hope this helps and that your experience picks up going forward. We don'ts want you missing out on cashback.
Matt
Great way of reducing the cost of your shopping; your experience would be improved by a tutorial page, though, to maximise your benefits
The customer service, when you have missing cashback claims, is excellent.
The site is not proactive In preventing them nor in warning you that they happen
I use my cashback at the end of the year, to help pay for the festive season, by converting them to a shopping voucher. (The extra 4% I get from this helps too)
Thanks so much Norry, we really do appreciate you reviewing us with such depth and covers so much we're proud of at TopCashback!
I'll be sure to feedback to the wider customer service team your thoughts about them too :)
Matt
I've found it very slow to get cashback. One purchase is now 8 months on and my cashback is still pending. I'm forever raising queries to find out where my cashback is. Some has been declined with no explanation why.
Hey Gemma,
Given this is 8 months, it sounds like it was a big purchase like for insurance or perhaps even a holiday. With holiday's the bulk of the wait time is the time you book the holiday in advance as the retailer can't verify us as eligible for the commission that we pass to you as cashback until you have completed your stay. As for insurance, the wait times for these can vary, but life insurance particularly has a number of months wait time for the retailer to be confident that you continue to keep up with the monthly bills. This all allows them to give us the very highest cashback rates.
Rather than seeing cashback as an immediate discount on a product, instead it's a great way to save money as you're shopping online. That way you just see it build up and up and then you can treat yourself when the cashback reaches payable. So many of our members save up for holidays or christmas, that sort of thing and really enjoy the chunk of money they have for those situations.
We'll always continue to work behind the scenes to ensure that happens in the speediest timeframe possible.
-Matt
Easy to find out if company you are going to buy from gives cashback through Topcashback. Also you can set your limit of how much you want to get back.
Thanks so much Peter for the review! It's great to hear you find the companies you want to earn cashback with.
-Matt
I love using Top Cashback. Not only have I had some great purchases from retailers I didn't know existed, but even boring stuff like buying insurance is better when you know you're getting cashback for doing it. Also TCB staff provide phenomenal speedy and helpful customer service
Thanks so much Sharon for leading us a review :) It really is a pleasure to help you earn cashback and I'll be sure to pass on the really lovely feedback to the team about them!
Matt
After using Quidco for several years, getting sick of raising issues, I started using Topcashback. It's so much more reliable and faster for payouts. I love the occasional bonuses too. Took me a while to work out that just buying vouchers also gets me the bonuses.
Hey Amanda,
Thanks for the review, it's great to hear your find us faster at awarding cashback and that you enjoy our bonuses and being able to purchase gift cards to earn some cashback.
Matt
An easy way of getting a perk for a whole load of online shops and services. Nothing is guaranteed but my experience is that about 90% of purchase track OK with retailers honouring the cashback promised. My only suggestion would be that Topcashback allow customer feedback on retailers that hind behind Ts and C's and find a way not to honour what was promised. I could certainly name one that has consistently declined cashback.
Thanks so much William for your review. I can assure you we continue to keep an eye on retailers and will always do out best to recover cashback. Of course sometimes there's a legit reason for it being unsuccessful such as when that commission goes to another company, but for retailers who don't play fair we're more than happy to take action against them which sometimes even means removing them from the site.
-Matt
How can it not be a win win deal get money on purchases you were going to make anyway! I've got hundreds back over the last 18 months!
I always use it on all purchases I'd be mad not to!
Thanks so much Lizz, it's so great you've found such a huge benefit to saving cashback with us over the last 18 months - here's to the next 18 months! :)
-Matt
You are buying the stuff anyway so why not go through the site!
Just get impatient waiting for the cash back to be in your account!
Thanks so much James, we really do appreciate the time you've taken us to leave us a review :)
Matt
I have been using TopCashBack for a few years now but have only recently become aware of the offers they have on the site and the fact that you can buy vouchers. I have done this numerous times now and they have been really useful. Also the snap and save offer are great.
Thanks so much Sarah for your lovely feedback :)
Matt
From the business
Earn cashback and save money when you shop at over 4,600 retailers both online and in-store. We pass 100% of our commission to you as cashback.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much Emily! We're glad your friend told you about us and are delighted to hear cashback has been great for you.
Matt