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The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
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Amazing service! The treats are so cute, very often creative and of course delicious. You won't know until you try
These blast from the pasts are amazing when I used to live in Tokyo it's amazing to get a piece of Tokyo every month
I got the premium box and got so many snacks!
The box showed up a little damaged, but everything inside was in perfect condition.
I loved every bit of it and have already ordered my second box!
Me and my gf like to order the Tokyo tray box atleast couple times a year is a nice surprise in a the mail and get to try tasty snacks they don't have in our reagion
The items are so delicious and a great value. I love getting to try items from Japan because they're so unique and delicious. I especially love the kitkats and the drink every month.
At first when I began my subscription I felt it may be something that I try for a while and then stop. I wouldn't even dream of stopping my Tokyo Treats now! Each month an exciting chance to try new things and enjoy tasty goodies from the other side of the world. Tokyo Treat is excellent and I welcome everyone to come and try the service.
This is our first TokyoTreat box, and when it came I was so impressed by its size, weight and how its packed full of goodies. I cant wait to explore each item with my family and see what our Bonus Pokemon items are for October!
It's a wonderful thing to come home to yummy treats. I also love tasting new things which I have done. I just love this box! Thank you for all you do.
Delicious snacks and delivered right to our home. We loved the variety, we went with a premium box and it was well worth it! The exclusive kitkats and special soda are worth the extra
Tokyo treats is a really good subscription box to try new treats from Tokyo there Or some fun snacks they give you and there are some very savory and sweet types of Japanese snacks
I've lived in Japan for a while and being able to various snacks from there always makes me nostalgic! The flavors and textures usually aren't found back here so the box is a great opportunity to try new things
Delivery was quick and the box contained many sweet and savory surprises and bottle of ramune. The box looked small but as you can see from the picture it has a lot inside!
Love Tokyo treat! We get amazing boxes every month and get to try new things. My kids love it too! Can't wait to try the Halloween box!
My first contact with Tokyo Treat was awesome.The pack arrived on time and the snacks where great. Thank you TT!
Very different snacks, but still with some familiar flavors, like chocolate or pizza. Great choices for sure, really fun, I would recommend!
Different treats than we're used to in Europe and specially if you're a fan of Japanese culture, I definitely recommend!
Tokyo Treat has arguably the best food and the best and most unique drinks of all the boxes I have tried! I love the selections from savory chips to sweet and tangy treats, they have a little bit of everything!
I loved the snacks and the bonus items. The package came undamaged. I recommend this company. I give Tokyo Treat 100% customer service satification.
Has the best selection of Japanese candy and snacks for any of these kinds of services I've tried. They get the new kitkat flavors when then come out.
I've tried another Japanese snack company before and I definitely prefer tokyotreat. The variety of snacks is great and this a great value. I do wish that they packaged the boxes in plastic so it wouldn't get damaged from the rain because I have received a completely wet box before with ruined items. But overall, I like the snacks and just renewed my subscription. Customer service is also very prompt in responding.
Answer: It is one of the worst ones out there. If anything goes wrong they refuse any sort of customer service. No refunds, no placements even if the box never arrives.
Answer: It usually takes days to get a response & only through email. Quite frustrating.
Answer: I had both TokyoTreat and a similar service at the same time, and I consistently found the value and variety of TokyoTreat to be better than the other subscription.

