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The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
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This is a Great company. They have a Good variety of snacks. The Boxes are well packed. I love it. I love how they offer a decent amount of full sized items.
A great variety of snacks, and the themes are all very cute. Plus the promotions, giveaways, and bonuses are very nice! A great subscription box.
I just received my first box today! It arrived faster than I expected it to and everything was perfect! I'm definitely going to keep my subscription for a long time.
My first subscription is Halloween Theme which made me love the snacks and candies. Received another box for Pokémon bonus item, love it so much.
Absolutely love this service. I have never has a single problem with them, great treats each month that me and my partner love to try.
For me tokyotreat is great to explore new flavours and even fall in love with some. I don't like matcha a lot but when I tasted item with matcha flavour from tokyotreat it was delicious.
I've tried a bunch of snack boxes, and Tokyo treat is my favourite for price and variety. Also with some boxes the chocolate arrives melted but I've never had this problem with Tokyo treat.
I just received my first box and it's so fun to read about all these treats. I'm already looking forward to my next box!
Great site! Try all kinds og snacks or candy, from puffy goodies to sweet do it yourself candy. 10 out of 10 Will recommend
Fab subscription box! Delicious and exciting treats straight from Japan. Always so exciting to see what you get each month.
I got my snacks fairly quick and they were all delicious, I enjoyed the cute booklet that described each snack! Very satisfied.
Good service, reliable, great value. Sharing these items with my family every month has almost become a tradition haha.
I love all the interesting treats especially the monthly flavored KitKats! My kids and I like to try everything and rate them from fave to most fave
Tokyo treat never fails to deliver on yummy snacks, the Pokémon themed ones will always be my faves though <3
Very nice subscription box and love that it has a booklet with everything in it and shows whats premium and what not. I got this for my fiance to try different japanese snacks
Love all the treats, they're so nice! Delivery time was also great,
Big selection of Intresting treats, I also- really love the packaging of each and every one! Definitely recommend
Really happy with the subscription box! We are planning a trip to Tokyo and this is keeping us going until then
We just received our first box and it was so great with the information and the treats! Also the competitions and the possibility to try treats and have the presence of Japan in our home.
We love opening the box with my 4 yr okd daughter. She always love the theme and covers. Loving it everytime!
Answer: It is one of the worst ones out there. If anything goes wrong they refuse any sort of customer service. No refunds, no placements even if the box never arrives.
Answer: It usually takes days to get a response & only through email. Quite frustrating.
Answer: I had both TokyoTreat and a similar service at the same time, and I consistently found the value and variety of TokyoTreat to be better than the other subscription.

