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TN Nursery

4.3

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From the business

TN Nursery, family-owned since 1959, is one of America’s largest and most trusted online suppliers of bare-root trees, shrubs, perennials, and native plants. We grow, pack, and ship directly from our Tennessee farm to gardeners, landscapers, and restoration projects nationwide. Every order is backed by our full one-year warranty for healthy, thriving plants.
Specialties include native wildflowers, flowering trees, privacy hedges, wetland plants, mosses, and erosion control vegetation.


tnnursery.net
Founded in 1926
Altamont, Tennessee, United States
+91
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TN Nursery Reviews Summary

TN Nursery has a rating of 4.3 stars from 1,542 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention customer service, bare root and good condition. TN Nursery ranks 2nd among Trees sites.

value
222
shipping
221
quality
372
This company responds to reviews on average within 3 days

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6,034 reviews

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Georgia
1 review
0 helpful votes
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Best Plants Ever
June 6, 2021

Thanks, Tn for the nice plants. I am very satisfied with the plant quality I received from this nursery.

Date of experience: June 4, 2021
Bailey S. — TN Nursery Rep
over a year old

We really appreciate you taking the time to leave us a review, Tammy. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.

Indiana
2 reviews
2 helpful votes
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I had 75 cedars delivered for fall 2020, I planted properly, staked, watered, etc. In a matter of days they were all turning brown and all 75 died. I sent pics early when they were dying, I emailed them back in spring and they replied they would all have to be returned for store credit. I had my wife take them for shipping they said I would be cheaper to drive them back than ship them, not possible. Very disappointed and am out several hundred dollars. I should have read all the reviews first so I could have saved my $585.00!

Date of experience: May 29, 2021
Bailey S. — TN Nursery Rep
over a year old

Hi Rick, please accept our apologies for having a poor experience with our company. We would love to get you in touch with our Customer Success Manager. Your feedback is very important to us and we will exhaust all measures to make things right. Please reach out directly to [email protected] with your feedback, questions, or concerns.

North Carolina
1 review
5 helpful votes
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Received dead plants and no refund
May 28, 2021

Received dead plants, not even one woke up. Used rich soil and planted by instruction I found in internet. There Was no instructions from nursery how to plant. Customer service just said that they are sorry, promised that they will resolve an issue and did nothing. Better pay more and get quality products somewhere more reliable.

Date of experience: May 28, 2021
Bailey S. — TN Nursery Rep
over a year old

Hi Salta, we do apologize for the negative experience you had with our company and would love the opportunity to make it up to you. Would you mind emailing us at [email protected] with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.

Texas
1 review
2 helpful votes
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THE WORST
May 26, 2021

Absolutely the worst company to work with. I can not express enough how much you need to AVOID doing business with this company at all cost. Poor customer service, poor product and poor resolution. If I could give them a negative score I would a one star is to generous

Date of experience: May 26, 2021
Bailey S. — TN Nursery Rep
over a year old

Hi Patty. I would like to apologize for the service you received when purchasing our products. After talking to our team it seems that things should have been explained to you in more detail. I understand that that was not the case and we did not meet your expectations. As you know from using our services in the past, this is not how we operate, and we will continue to train our staff so everyone is on the same page. Thank you for bringing this matter to my/our attention. If you would like to discuss this further, you can reach me at [email protected]

Texas
1 review
1 helpful vote
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No Integrity
May 23, 2021

I purchased blueberry plants that I received in a dormant state as was to be expected, after planting not a single plant showed any sign of life ( the blueberry plants that I planted at the same time in the same way from another company where growing and coming out of dormancy successfully) I contacted
Tennessee Wholesale Nursery and was told I had to let them know within 24 hours of receiving the plants for the warranty to be any good. I explained that I did and was told the plants where fine and to keep an eye on them. Bottom line they do not stand behind their product and they are running a scam operation. One star because I had to choose something, it should be a 0

Date of experience: May 23, 2021
Bailey S. — TN Nursery Rep
over a year old

Hi Sandra - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at [email protected] so we can follow up with you directly‌.

Michigan
1 review
2 helpful votes
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This company ships dead trees. Tells you they are "dormant" and instructs you to plant them even though they're dried out and have no root growth. Then after spring comes they think it's too late to complain.
THEY WANT YOU TO PAY SHIPPING TO RETURN DEAD TREES AND THEY DO NOT GIVE REFUNDS. DEAL WITH THEM IF YOU WANT TO PAY HUNDREDS OF DOLLARS FOR DEAD TREES.
Have photo... it won't upload.

Date of experience: May 21, 2021
Bailey S. — TN Nursery Rep
over a year old

Dear Connie - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.

New Jersey
1 review
6 helpful votes
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Unhappy customer
May 9, 2021

I have ordered 4 pine trees 2 pitch pine and 2 short leaf pine back in March. Open box and trees where wilted and dry there where no moss are any kind of packing to keep roots moist. Said the trees where in dormant stage but had new growth. They where shipped to late in season I believe. I planned them and a week later they were dead all 4 of them. I will not recommend to anyone or will I ever order though them again

Date of experience: May 9, 2021
Bailey S. — TN Nursery Rep
over a year old

Hi Terry, please accept our apologies for having a poor experience with our company. We would love to get you in touch with our Customer Success Manager. Your feedback is very important to us and we will exhaust all measures to make things right. Please reach out directly to [email protected] with your feedback, questions, or concerns.

Utah
1 review
2 helpful votes
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This company is a fraud. I purchased 3 pine trees from them, and all arrived sick and were dead within one month. They do not offer refunds, but said they would give me $3 off and free shipping on my next order. Gee, a whole $3 off after wasting more than $100 on their garbage?

And they don't even package bare root plants with wet newspaper, soil, or hydrogel. So the roots were all bone dry after being sent across the country. No wonder they all died. Total rip-off. And they refuse to answer their phone. Go ahead, just try to talk to someone before you order.

Bottom line: Avoid Tennessee Wholesale Nursey unless you want to be treated like garbage and prefer dead plants and trees to healthy ones. Absolute garbage.

Date of experience: May 7, 2021
Bailey S. — TN Nursery Rep
over a year old

Hi CJ, we do apologize for the bad experience you had with our company and would love the opportunity to make it up to you. Would you mind emailing us at [email protected] with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.

Colorado
1 review
6 helpful votes
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Pathetic
May 6, 2021

This place is a joke. 100%. If I could give the zero stars I would. If you wanna be ripped off then by all means, shop here. Took them 6 weeks to ship & The trees were dead and broke in half when I received them. TN nursery after numerous emails finally messaged me back but only to tell me I'm screwed. They don't refund money! Wow. They suck! $180 down the toilet.

Date of experience: May 6, 2021
Bailey S. — TN Nursery Rep
over a year old

Hi Harold, I would like to apologize for the service you received. After talking to our team it seems that things should have been explained to you in more detail. I understand that that was not the case and we did not meet your expectations. As you know from using our services in the past, this is not how we operate, and we will continue to train our staff so everyone is on the same page. Thank you for bringing this matter to my/our attention. If you would like to discuss this further, you can reach me at [email protected]

Washington
4 reviews
7 helpful votes
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Plant died, warranty is a joke
April 15, 2021

I ordered three plants, planted and cared for per instructions. The tree did not make it. The two others are barely alive, no buds in them and won't likely survive. They say I have to send them back at my own expense, but only after they have had opportunity to work with me for 7 days. They won't work with me, just give me the run around. Total scam.

Date of experience: April 14, 2021
Bailey S. — TN Nursery Rep
over a year old

Hi Melonie, thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

Texas
1 review
4 helpful votes
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I requested 2 patio blueberry bushes in late Feb. 2021. I received 2 sticks in early March that said it was dormant one did not have visible roots! I planted after last snow and it's still 2 sticks sticking out the ground. I call LVMM cause no one answer the phone so I sent an email of what I received. I received response email the following day saying basically we don't stand behind what we sell and we will not send a replacement plant or return your money. The email further said I can come to TN for an in store credit! I live in TX. Buyers be aware this is not the place to shop for quality plants. Good for throwing away money only!

Date of experience: April 9, 2021
Bailey S. — TN Nursery Rep
over a year old

Hi Terri - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at [email protected] so we can follow up with you directly‌.

Maryland
1 review
3 helpful votes
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Poor customer service
March 22, 2021

I spent a lot of money last year on ferns from TN nursery. Only 1 fern grew. I contacted them and they were unwilling to provide any compensation. I will never shop there again. In hindsight I found multiple complaints lodged about their poor service.

Date of experience: March 22, 2021
Bailey S. — TN Nursery Rep
over a year old

Hi Sara - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.

Tennessee
1 review
4 helpful votes
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Mislabeled plants
March 20, 2021

I've ordered a couple of times from this place that goes under several names. I will never order from them again. While everything is not wrong, their list of native plants included several present but non-native plants and some plants are mislabeled. I ordered native black raspberry (rubus) and got Japanese wineberry, a horrible invasive instead. A plant nursery should know this but native plants evolved in the same area as the pollinators, birds and insects that all complement each other. Plants that were introduced from other countries, but have naturalized here (escaped into the wild) are not native. Do your research folks and don't skimp.

Date of experience: March 19, 2021
Bailey S. — TN Nursery Rep
over a year old

Hi Phoebe, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Can you please explain, in detail, what happened so we can take the necessary steps to improve our products and service? Please contact our customer support team at [email protected]. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.

New York
1 review
3 helpful votes
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Poor customer service.
December 6, 2020

My package was lost by the post office.

The nursery refused to replace shipment.

Extremely poor customer service.

Very dissatisfied and will dispute charges and report complaint to consumer affairs.

As an owner of a small business, I know how important customer service can be.

Date of experience: December 6, 2020
Bailey S. — TN Nursery Rep
over a year old

Hi Jim, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Please contact our customer support team at [email protected]. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.

Georgia
1 review
3 helpful votes
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Total $#*!
July 7, 2020

I order these plants, thinking they were fully bloomed plants. That is what the picture showed, recieved only roots. Then those roots were not even well maintained. I had over 5 plants showed in a small cardboard boxes in ziplock bags with no soil. And most of the roots were broken, some were not even the roots just broken sticks. Waste of money!

Date of experience: July 7, 2020
Bailey S. — TN Nursery Rep
over a year old

Hi Jonie, we are sorry to hear about your negative experience with our company; that is definitely not what we want for our customers. We would love to help turn this around for you. Could you please contact our customer support team at [email protected]? We will be more than happy to help you with the issue you have experienced.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!

Colorado
1 review
2 helpful votes
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Horrible Nursery!
June 11, 2020

The worst Nursery I have ever worked with!

Be aware when buying more than 100 plants their "Warranty" rules are only playing in their hands!

- Really unprofessional Customer Service
- They trick you when buying more then 100 plants there is no warranty
At all!
- This is the biggest rip-off I have ever seen!

I just lost 500$!

I'm the most relaxed person on earth but making business with them is horrible!

I've ordered 290 beech seedlings in March... the box arrived, a bit damaged but the seedling were fine. I was able to put them in to the ground an hour later so they were safe and ready to grow. I've made some pics for the nursery in the beginning from the box also the seedlings when they first arrived just to let them see how they looked like.
I was wondering about 4 weeks later why there was no growth to see at all but hey maybe we still had a couple of cooler days so it takes a while. Two weeks ago I contacted them to give them an update that all of the seedlings are actually dead so brown in the inside which was and is a pity because I planted these seedlings before in another backyard without any issues.
I have to say their customer service is a mess! They only send me the warranty link... here we are... however I made all the "tests" stated in the warranty and this week I went back and told them there is not one seedling who survived!
I was very polite and explained in detail in my email also was sending pics as proof how the seedlings look like. Well they didn't care and I got the warranty link again and promised in writing I will receive a 100% in-store credit when I send some of the seedlings back. Well no problem at all I just ask for a written confirmation on this to make sure everything will be smoothly withing the return process.
Then another person, they never tell you a name, wrote that was a mistake I can send some of the dead seedling back and will receive a 60% discount for my next purchase! What the hell!

The lady, supposedly the Manager, was not really helpful and actually took a deep breath when I ask her to show me online their T&Cs... she then only said sorry for the wrong information about the 100% credit that does't apply for orders more than 100 plants! So now I can order them again and get 60% discount... which nobody in this world will do!

Date of experience: June 11, 2020
Bailey S. — TN Nursery Rep
over a year old

Hi Ingo - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at [email protected] so we can follow up with you directly‌.

Virginia
1 review
5 helpful votes
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What a horrible business. I ordered plants that were shipped May 11th. They arrived May 30th. After 19 days in shipping, they were completely dead. The nursery website states that plants are good for 10 days in shipping. This nursery confirmed via my photo that they were dead, but refused to refund my money since I "received my shipment." Absolute nonsense. Find any other nursery to order from instead of Tennessee Wholesale Nursery.

Date of experience: June 3, 2020
Bailey S. — TN Nursery Rep
over a year old

Hi Kate, please accept our apologies for having a poor experience with our company. Unfortunately, your name does not match any known record in our database. We would love to get you in touch with our Customer Success Manager. Your feedback is very important to us and we will exhaust all measures to make things right. Please reach out directly to [email protected] with your feedback, questions, or concerns.

Illinois
1 review
3 helpful votes
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Stay Away
May 13, 2020

All anybody needs to do is read the massive amount of bad reviews about this company. They have an F BBB rating. Stay Away!

Date of experience: May 13, 2020
Bailey S. — TN Nursery Rep
over a year old

Hi Sean, I would like to apologize for the service you received when purchasing our products. After talking to our team it seems that things should have been explained to you in more detail. I understand that that was not the case and we did not meet your expectations. As you know from using our services in the past, this is not how we operate, and we will continue to train our staff so everyone is on the same page. Thank you for bringing this matter to my/our attention. If you would like to discuss this further, you can reach me/us at [email protected]

Pennsylvania
13 reviews
28 helpful votes
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Scam
May 30, 2019

The plants you receive are the worst EVER for an online site. This is not legitimate. I received dead roots, literally minuscule plants with dead tops and a few feeder roots. They told me to plant them because they had a 1 year warranty. That covers 40% of cost, and you get a store credit. After 6 weeks nothing grew. Even Dave's Garden won't accept further reviews because Tennessee Wholesale Nursery was suspected of putting up fake positive reviews. I wish I had researched before buying.

Date of experience: May 30, 2019
Bailey S. — TN Nursery Rep
over a year old

Hi Barbara - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at [email protected] so we can follow up with you directly‌.

New York
1 review
3 helpful votes
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Worst Ever
May 6, 2019

Bought plants on March 14 for April delivery. I contacted the company mid-April and they advised that they had just started shipping and my plants would ship by the end of the month. It is now May 6 and I still don't have my plants. Will never buy from them again.

Date of experience: May 6, 2019
Bailey S. — TN Nursery Rep
over a year old

Hi Laura - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.