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Tmart.com

2.4
tmart.com

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Tmart.com Reviews Summary

Tmart.com has a rating of 2.4 stars from 1,070 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 778th among Electronics sites.

service
167
value
157
shipping
163
returns
136
quality
155

We monitor reviews for authenticity

Ohio
1 review
150 helpful votes
Follow Tracy P.
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I placed an order with T-Mart about a month ago and still haven't received my merchandise. I complained via web chat and was advised that when choosing the free shipping option, it takes 30-45 days to ship. Ridiculous! On top of this, I discovered an unauthorized charge on my bank account for $84.38. After filing a complaint for fraud, my bank advised that the charge was from a Canadian gas station called "ESSO" and the transaction was entered manually at the pump. I have NOT used my bank card for any transactions online other than paying bills through my bank... Coincidence? DO NOT PURCHASE ANYTHING FROM THESE PEOPLE... THEY ARE THIEFS!

Date of experience: November 2, 2012
Tmart T. — Tmart.com Rep
over a year old

Dear Tracy P.

Sorry to hear that. I would like to invite you to leave your specific order number in your comments, it will help us investigate your issues and contact you to solve your problems. And we will guarantee your rights and interests that you will be compensated fairly.
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.

Best regards,
Sherry
Tmart.com

Georgia
2 reviews
162 helpful votes
Follow Charles I.
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Tmart is a company of theifs, it is a fraud. The tmart customer service are liars they come online to harass the customers who post negative reviews, as you can see here on this website and other websites.
I did not receive the cell phone parts that i ordered from tmart.com. It was suppose to be delivered from USA. And after 15 days Tmart told me that they deliver it from China only. Then Tmart refused to cancel my order and refund my money.

Date of experience: October 5, 2012
Georgia
1 review
156 helpful votes
Follow lee r.
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Fraud, Scammers, I ordered an item from Tmart.com, it was supposed to be shipped from USA in 2-3 days, but 10 days after they took my money I did not receive my item, I contacted Tmart customer service who were rude and fed me lies all they said is sorry, without refunding my money and after 20 days of emails I found out that their website is a scam, the item will be shipped from Hong Kong. Not from USA as it was stated on Tmart.com website and it is out of stock. This company should be prosecuted.

Date of experience: September 11, 2012
Georgia
5 reviews
163 helpful votes
Follow tim l.
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Here I am another victime of Tmart.com. Sorry guys I did not beleive all the negative reviews about Tmart first untill it happen to me what happened to other customers here. Tmart did not deliver my order and refused to refund my money, but my bank did refund my money.
Now I beleive all the negative reviews and sure I am not stupid to be beleive Tmart employees who are acting as customers and trying to contradict our experiences by writing positive reviews, this is a fraud.

Date of experience: September 7, 2012
Georgia
1 review
157 helpful votes
Follow shyeg s.
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Tmart is a fraud based on dishonesty. I placed an order but i did not receive it. I wasted my time by writting them emails that they didnt answer it They charged my credit card and they refuse to give me a credit back. Then finaly they said wait untill you receive your items then send it back and when we receive it we credit you, I waited 40 days and i did not receive my order, then i contacted my credit card who refunded my money, it was a headache. I will not use tmart any more and I do not recommend it.

Date of experience: June 27, 2012
Tmart T. — Tmart.com Rep
over a year old

Dear Shyeg S,

Thank you for your review.

Sorry, I cannot find out your order records by your name.

Would you please tell us provide me your order#/item#/transaction ID/buying email/in your next letter. So that i can handle your problem easily. Or would you please tell us your email address that we written to us?

If you have any question, please don't hesitate to contact us.

Best regards
Denise
[email protected]

Hong Kong
5 reviews
5 helpful votes
Follow shyg s.
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Very good experience. Received exactly what I needed at the best price. Delivery was a little longer.

Date of experience: June 12, 2012
California
1 review
160 helpful votes
Follow sue f.
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Crooks
May 27, 2012

Crooks.
Doesn't get any worse than this. Stay away!
They try to cheat you any way they can.
No delivery, No refund & Complaints are Not accepted on their website.

Date of experience: May 27, 2012
Tmart T. — Tmart.com Rep
over a year old

Dear sue f,

I would like to apologize for all inconvenience, if you had experienced while shopping with us.
Sorry to hear that. Would you please inform us your order number? So that I can check it for you. If you have any questions, please feel free to contact us.
Best Wishes!
Sherry
Tmart.com

California
37 reviews
339 helpful votes
Follow Kathy H.
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SCAMMERS!
May 25, 2012

SCAMMERS!

They are located in China, won't ship your products to you, then won't refund your money.

Don't even bother to go through their refund process. The only way to get your money back is to dispute it with your credit card company. They want you to use PayPal because PayPal normally sides with the merchant.

They have now used domain privacy so you can't tell who owns the company, and have switched their nameservers, so you can't tell they are in China, but they are. If they are that sneaky and deceptive on their website, what do you think they will do with your money?

TMART.COM ARE SCAMMERS AND A FRAUD! Stay away!

Date of experience: May 24, 2012
Tmart T. — Tmart.com Rep
over a year old

Dear Kathy,

Sorry for the inconvenience we caused.
I want to know have you get your refund or not?
If not, please offer me your order number. Then I can handle it for you.
Thank you for your patience and understanding.

Best wishes,
Sherry,
Tmart.com

California
1 review
161 helpful votes
Follow mayra s.
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Its a fraud..
February 1, 2012

Its a fraud. They never deliver anything they also lie about information of the order and deliveration i will never recommend this site they suck and they just steal your money and your time

Date of experience: January 31, 2012
Canada
4 reviews
179 helpful votes
Follow Karen F.
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I placed an order a week or so ago and they said they would notify my via email when it was being sent usps. I had to check on their site and it said that it had been shipped but the number that they gave to track does not work I pray I get the 2 orders. I think that is is risky to trust this site even if it seems like such a great deal!

Date of experience: October 12, 2011
GB
1 review
165 helpful votes
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I placed an order on this site 2 months ago. They say that they shipped my items but i still didn't receive them. They don't care about the customer once they got their money obviously because when i asked for a refund they kept stalling me. They have a 45-days refund policy but they refuse to comply and give my money back. I strongly recommend to stay away from this company.

Date of experience: August 12, 2011

From the business

Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.


tmart.com
Founded in 2011
HK, HK, China