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Tmart.com

2.4
tmart.com

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Tmart.com Reviews Summary

Tmart.com has a rating of 2.4 stars from 1,070 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 778th among Electronics sites.

service
167
value
157
shipping
163
returns
136
quality
155

We monitor reviews for authenticity

KR
4 reviews
58 helpful votes
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I buy the brushes from Tmart. These brushes are really great. They are truly beautiful and I love the handles. The brushes are nice and soft. This set has great assortment to choose from when applying your makeup. I haven't experienced any shedding despite the heavy use and the brushes don't leave my face feeling itchy at all.

What I like about Tmart is that they have many awesome products for very good prices and they have worldwide free shipping. There is something for everyone.

Date of experience: November 12, 2013
KR
1 review
7 helpful votes
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S215 3.5CH iPhone Control RC Helicopter.
The total charge time for this metal & plastic device is approximately 35 minutes and flight time is 5 to 7minutes while the IR Remote control distance 8-10m. Now the camera resolution supports 640x 480 pixels and video format is AVI and it also comes with a 512MB SD card memory. The package includes a spare tail propeller, SD card reader, spare rotor blades. Everything is explained in full detail in the handy user manual. I have bought this helicopter from Tmart.com and it works great for me.

Date of experience: November 11, 2013
Canada
1 review
10 helpful votes
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I ordered an inexpensive item about two months ago. The cost came off of my credit card immediately. After three weeks I notified them I hadn't received it. They told me to wait for 45 days because it was coming from Asia. It is now about 60 days and I con't hear from them when I write them. Big rip-off.

Update: I finally went on their live chat when I didn't get an email reply. It took her about five minutes to find my file but she did come up with it. Since I didn't want to wait another 45 days, I asked for a refund. It was credited to my account within a couple of days. So, in my experience, they are not scammers -- just inefficient at times. Next time I will get a tracking number.

Date of experience: November 11, 2013
Malta
1 review
125 helpful votes
Follow D H.
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Don't EVER buy anything from this company! They are the most unprofessional people and they don't give a f*** about you! The moment they have received your money, they will start treating you like s*** and when you contact their support, you will speak to a bunch of kids, who can't do ANYTHING right, they just follow a procedure, which will result in them given you answers to your questions, which has nothing to do with your question (Like speaking to a stupid robot)

I also was a member of their drop ship program and sold their products on eBay, until one day Paypal permanently closed my Paypal account, because they said I was selling counterfeit products.

So now I no longer have a Paypal account thanks to Tmart.

So not only did they screw me over like a million times and made my life a living hell, every time I was forced to speak to their incompetent customer support, but they also got my Paypal account closed, because they sell counterfeit products.

Date of experience: November 11, 2013
Washington
1 review
3 helpful votes
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October 5 I received the device from a company called Tmart who sells very inexpensive products. BH160 is a wireless Bluetooth headset price only 9.99 $ with no extra shipping charges worldwide. The packaging looks nice and there is no problem in the delivered product.

Date of experience: November 11, 2013
Minnesota
1 review
10 helpful votes
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I received this "Wini Pet" Nylon pet dog seat cover from Tmart.com to test out. I take my 90 lb. mut everywhere! He loves riding in the car, and even if it's just running errands all morning he rather be in the car then at home. I've used old sheets to cover up the back seat of my car, it helps with the shedding, but if my dog is wet it goes right through.
This is to give it a good Christmas gift, it seems like it

Date of experience: November 10, 2013
California
3 reviews
27 helpful votes
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I will give a quick review for you of a tool kit from Tmart, it’s a cellphone repair kit but it’s officially named the Repair Opening Tools Kit Set for iPhone 2G/3G/3GS. I like collecting little tool kits like this, I find they come in handy often when working with electronics. This little kit contains eight pieces and it only costs $2.72 with free shipping, and for that it’s worth it I think.

Date of experience: November 10, 2013
Australia
1 review
127 helpful votes
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Wish I had 0 stars to rate this. Ordered some iPhone cases and screen protectors from them as they advertised very decent prices. On the website, they stated worldwide shipping (from HK) would take 3-15 working days. 15 working days has passed - and my order hasn't arrived. Emailed them - and they responded by saying that it could take up to 45 days. That's an EXTRA MONTH. Nowhere on their website did they mention this ridiculous shipping time. In all their email responses, they keep telling me to be patient and understanding. NO, TMART. YOU should be the one who should be understanding of your customer's concerns. And YOU should MOST DEFINITELY not FALSELY ADVERTISE YOUR SHIPPING TIMES! My new phone has arrived and has no case to protect it. If it were to be accidentally dropped, TMART WILL YOU PAY FOR DAMAGES?

Asked for a refund as well - but can't get 100% back for god knows why.

Buyers, please read reviews before purchasing from this site. From the looks of it, 1 of 10 users will get lucky and receive their items, but most likely, you will be part of the remaining 90% who will have their time AND money wasted on this atrocity of a company.

Date of experience: November 10, 2013
Canada
1 review
125 helpful votes
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BEWARE SCAMMERS!
November 9, 2013

BEWARE SCAMMERS! THEY WILL TRY TO STEAL YOUR IDENTITY! I tried to order from them twice and both times they asked me to send a scan of my card, photo ID, and utility bill. After I sent it to them they cancelled my order anyway. I am going to keep a close eye on my credit card bill. Pretty sure they are thieves and just want to get peoples information. There is no good reason for them to cancel my orders. Especially after I confirmed my identity by sending them all those things to verify. They had asked for a scan of my passport as well but I don't have one.

Date of experience: November 9, 2013
Florida
1 review
4 helpful votes
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I bought Metal Frame Rechargeable 4CH RC Helicopter with Gyroscope Red from Tmart.com on October 13, about half a month I received it. Packaging is not very charming, but 4CH RC Helicopter is very good. I played it a few times, It's so cool. This rc helicopter is fun! Overall, very satisfied.

Date of experience: November 7, 2013
Japan
3 reviews
19 helpful votes
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I had recently to receive one of "RC Helicopters" from Tmart.com last months, The one I received (HammerHead Pro Series 2.5CH Rechargeable Micro Helicopter Orange) was somewhere closer to the low end, coming in at $17.34 (but on sale from $32.10). The price is very cheap, when I received it, I was pleasantly surprised that the helicopter will be light, my son is very happy.

Date of experience: November 7, 2013
Georgia
4 reviews
147 helpful votes
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TMART ARE CROOKS BUYER BEWARE
I ordered 2 toy helicopters for my kids from tmart and they only sent 1 (the other helicopter must be in the hands of the owner of tmart) and it was so poorly packaged that it arrived damaged. I started a claim with them and they have asked me 5 times what happened (I just explained to them exactly what you are reading here, it´s very clear), they are just waiting for me to get tired or forget about it.
I decided to warn others of the way they do bussines.
Just a word of advice if you want to but from tmart ¨DONT! Â

Date of experience: November 6, 2013
Texas
1 review
133 helpful votes
Follow W S.
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If there is zero star option that would be my choice. This is a total scam. Buyers be aware... they don't ship your order but send you invalid tracking numbers. When you ask why you can't track it they tell you the site is under maintenance. As far that is concerned the darn thing has been "under maintenance" for weeks on time. My order was placed month ago, still can't track it, they tell me to be patient and wait for another 45 days. Customer service people are pathological liars.

Date of experience: November 6, 2013
Canada
1 review
132 helpful votes
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I ordered battery from them. But I never received the item. When I asked them to refund or reship the item, they asked me to ask my neighbors and local post office for the item. What a ridiculous way to reject a request for refund or reshipment. Stay away from this site! If you do not receive the item, there is no way you can get refund or reshipment. Buy at ebay is a much better way.

Date of experience: November 5, 2013
Ireland
1 review
139 helpful votes
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They are $#*! and a scam
November 3, 2013

They are $#*! and a scam. If you're lucky enough to actually get the item that you ordered, I can guarantee that it will be in the cheapest quality possible. Or it may not even work at all :) or you might be like me and end up waiting for the damn thing for 3 months and still wont get here. Dont waste your money on this. Safe to say i will never use this site again.

Date of experience: November 3, 2013
Virginia
1 review
129 helpful votes
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Stay away from Tmart.com and learn from our experience, you don't have to lose your money to learn that Tmart is a fraud.
We tested Tmart by ordering several items exactly 25 items, and none of the Item was delivered on time and none was as specified in Tmart's ad. Beside Tmart employees proved to be dishonest and too far from dignity.

Date of experience: October 29, 2013
South Carolina
1 review
130 helpful votes
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I placed an order on Sept. 14,2013. I purchased $95.00 worth of merhandise and only received half of my order. As of Oct. 28,2013, I still have not received the other half of my order. I have been extremely disappointed with T-mart's customer service. All they have told me is to be "patient." When I complained to Paypal about this transaction, T-mart told Paypal that they didn't believe that I didn't receive the other half of my order. I am wanting to warn other people to stay away from T-mart! They will take your money and not send you your merchandise!

Date of experience: October 28, 2013
Spain
1 review
140 helpful votes
Follow Giovanna S.
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They are really Scammers!. They always send your purchase partially. Then they say they will send the missing item as soon as posible. They never do it and when you want to enter your account in its site, it does not work. They copy down your IP adress or so. Sons of a witch.
Unos estafadores 100%. Ellos siempre mandan la compra PARCIALMENTE. Entonces ellos dicen que van a enviar el artículo que falta lo más pronto posible. Nunca lo envían y cuando se quiere acceder a su cuenta en el sitio, no funciona. Copian tu dirección IP.

Date of experience: October 27, 2013
New York
1 review
128 helpful votes
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I ordered a pen at my home where I have lived for 27 years. Per their response, they sent it to the wrong zip, and now want me to pay an additional $3 to reship. I'm not that stupid. However, for the purpose of a lifetime of amusement, I would love to hear their explanation of why customers should be held responsible for the company's mistakes (presuming the whole story isn't bogus from the start). If the explanation is any good, maybe I could use it to get someone else to pay for my parking tickets. Parking tickets cost more than $100 in NYC.

Date of experience: October 23, 2013
Spain
1 review
131 helpful votes
Follow PEPE J.
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6 comprar de 15 a 30 euros bien. Luego una compra de telefono de 45 euros y adios ya no lo vi, ya no contestan, no hay atencion al cliente. No telefono. No email directo... son unos estafadores. Cuidado con tmart. NO COMPREN EN TMART.

Date of experience: October 23, 2013

From the business

Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.


tmart.com
Founded in 2011
HK, HK, China