Tmart.com
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Tmart.com Reviews Summary
Tmart.com has a rating of 2.4 stars from 1,070 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 778th among Electronics sites.
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Have good products whit less prices, customer service is very professional, in same cases the package arrive whit 40 days
Do not buy from this company. I ordered a few items well over a month ago and paid extra for tracking. Items still not received and when I attempt to track my order the status keeps changing. I contact on-line chat and they have no idea where my order is, they first say it takes 15-21 days, then they say 21-30 days, then they say 21-30 business days. They don't care. DO NOT WASTE YOUR TIME AND YOUR MONEY ON THIS COMPANY!
My review is probably going to be one of the most different ones on the site. I actually stumbled across Tmart by accident. Back in the year 2010 I had created a Gmail account and I was cleaning files up and organizing and I decided to go through my spam folder and find out what kind of spam was actually going in there cuz it's not a folder I'd normally go through. Well when I saw an interesting email it said my first and last name and I was curious as to what it was what kind of an email that was. Sure enough I opened it up it started telling me about the website tmart.com and I just decided to click on it and I explored the site for like 6 Straight months and in the process of that I was also learning the sanitary processes to take when handling Tattoo equipment. So overall after getting my research from Tmart and learning the products that they have in stock I decided six months later I purchased list of tattoo supplies that I needed to start practicing. I was very impressed with the prices on everything that I had ordered and a week later when all the equipment showed up I was still pretty impressed with the quality of the products and since then I have kept my Tmart account active or on standby I still use it to this day in the year 2017. I'm always telling my friends and family about this site and that they need to check it out a lot of them just forget about it but the ones that actually end up listening and going to it well I told them that they need to be prepared because they were about to be sucked into the pool of I literally laying in bed sometimes just searching all different kinds of products looking at reviews the site has so many endless opportunities and so many ways to do be creative it basically freeze my mind up and let me start thinking of my future and how Tmart could possibly be that Gateway to success. I also think about possibly working with tmart.com or for tmart.com. Either way one way or another I am currently with the company even as a customer I will always associate with tmart.com and the way they set the site up with all the different topics and everything the way it's laid out it's very easy going to just browsing around.
Received dead device! Explained in details the problem, customer service asked to upload video but the link they sent do not allow to do this! Closed my case in 3 days, no replacement! Keep away from Tmart
Dear customer,
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
And we are sorry to hear the trouble you met and inconvenience caused by us.
For this issue, we would like to help you solve this problem in quickly.
But we do not find your order number from your name here.
So would you please kindly tell us your order number or email for check on our system?
And it is appreciate that you could send the video to this email:[email protected]
Please don't worry, we will offer you the best solution after verify.
Thanks for your understanding and cooperation.
Look forward to your reply.
This was done fast and my credit card has already been partially credited for the cancelled order. Products are good quality and T Mart definite competition to Amazon.
I am extremely pleased with my work with these merchants. The products offered are very good and meet the quality of the price.
Sometimes it's confusing contacting them but they respond quickly in a way that is normally in your favor. I have had two issues with them and both times they have made things right. I will likely use them again if I find something I need at the right price.
Fast and convenient shipping. Several delivery options, if you want faster make. Excellent service and products. Not expensive, but needed in Russia simply does not. Respond quickly, the goods correspond to the declared cost and performance
Warning stay far away from this trash company. They will send you broken items on purpose hoping you dont go thru the motion of sending iy back. If you do they nail you for the so called tac money from your State. These guys are Thieves
Dear customer,
We are sorry to hear that.
But we have a QC team to check the items before they are ship out from our warehouse.
So the broken items you received may be caused on the shipping road.
But please don't worry, we could give you a best soluion if you can send a picture of broken items to our online support for check firstly.
You can find the policy about the broken items on our website.
Thanks for your understanding and cooperation.
Please feel free to contact with us:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
TMART TEAM IS JUST LIER KEEP PAYMENT 3 TIME FOR MONTH AND CANCELLED ORDER WITH OUT ANY REASON AND WHERE I HAVE RECEIVED EMAIL FROM THEM PAYMENT RECEIVED AND AFTER CANCELLED ITBY THEM. STUPID EXPLANATION WE HAVE NOTE RECEIVED YOUR PAYMENT.
BIG LIERS
DONT BUY ANYTHING FROM HERE
Dear customer,
We are sorry to hear the trouble you met.
May be there has a misunderstanding between us.
For this isse of order, would you please tell us the order number and your payment transaction ID for check?
We would refund it to you if the order has been cancelled without shipping the package.
Please trust us, you will find a satisfied solution here.
Thanks for your understanding and cooperation.
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
Very good feedback from the customer service they very professional...
I ordered a bunch of makeup pallets. They took for ever to come and when I finally did receive them... all crushed and broken! The box was full of they crushed eye shadow powder and not even packed safely. The outsides were all dented as well. Absolutely useless when I received them. All were broken. I purchased to sell in my boutique and now have to toss in trash! They refused to refund me even if I sent them back. I had pictures to prove they were all broken and they still said no! I could have 30 points on their site! I paid over $50.00. I didn't want (points) the order took over a month to get and it was all severely damamaged and useless. Why would I want points worth a little over half of what I paid? To receive more trashed products? NO THANK YOU! Now I am having to open a dispute with PayPal to try to recoup my money! Do not order from this company! If I could rate a zero I would!
Dear customer,
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
For this issue of broken items, would you please tell us the order number for check firstly?
Because we do not find it via your name here.
And may i ask where did you sent the pictures?
We will check it again in our system.
Please don't worry, we will give you a best solution in according to the policy of our company.
Look forward to your reply.
Tried to get replacement per companies 180 day warranty. Customer Service continually said was out of warranty, ignoring the difference in the purchase vs ship date (which their own policy stated clearly was the start of the 180 day warranty). After 5 exchanges and several hours, finally told replacement was approved and I should received in 30-45 days (vs 5 days for original item). Approval was just completed so I must wait - but I still have doubts I'll even receive it.
Also, don't believe the overly positive ratings. I tried posting a negative rating for this product and it was "never approval". Figures..
Dear customer,
Sorry for inconvenience caused.
But please don't worry, we will give you a best solution in according to the policy of our company.
For this issue of item, would you please tell us the order number for check?
And we will help you verify the tracking information and speed it up, thanks for your cooperation.
About the ratings, it will be affected by the time difference, please understand.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
I payed for shipping and it took nearly 20 days. It has very bad customer service which don't even wander your question.
Dear customer,
Sorry for make you worry about the package.
And may i ask does the package come from HK? Since we have many warehouses and the international shipping will need more time for delivery.
So would you please tell us the order number for check firstly?
We will check it on our system and verify it with the shipping company.
Thanks for your feedback and we will improve it in the future.
If you need more help, please feel free to contact with us:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
If there are any good reviews, it's from TMart.com's own people. We returned our item and tracked it to them and we still don't have our refund several weeks later. When you contact them, they ask a dumb unrelated question over & over. I don't think anyone there speaks English. They don't 5-Stars, they get 5-thumbs down.
Dear customer,
Firstly, please accept our apology for this case.
In order to help you solve this problem in quickly, would you please tell us the order number and send a video to show this problem?
We will send it to our supplier for better checking and give you a more better solution after verify, thanks for your cooperation.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
I received this product and there were 6 pieces missing from the package. When I contacted the company their solution was to credit me 300 point which is $3.0 to replace the 6 peices myself. Instead of offering my any real solutions I'm sending it back for a refund... which they chose to remind me has to be returned within 15 days or no refund even though it took them a week to come up with the $#*!tiest solution. I do not recommend buying from this company.
Dear customer,
We are sorry for the trouble you met and inconvenience caused.
But we don't know which items you missing on this package as there is no order number from you talking about.
So would you please kindly tell us your email or order number for check firstly?
And may i ask do you receive a return label to send back the parcel?
If yes, we want to tell you that it will be invalid after 15 days since making date as the rule of post office.
So it is better that you could return it on time or contact with us for it once you return it, thanks for your understanding.
Please don't worry, we will refund it to you when it is returning to us.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
I order a laser light and after 2 month of waiting (probably)they will return my money back, so do not buy anything from them
Dear customer,
In order to verify the problem in detail, would you please tell us the order number for check?
May be the items you order are discontinued, so our colleague will issue refund to you.
And in normally, you will receive the notice before it is refunded.
So you can check the email or your spam, thanks.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
If you're thinking about ordering from Tmart don't just think do it. Excellent quality goods, fantastic prices, super fast delivery, terrific all round service. Highly recommended thanks Nigel.
I ordered and received my product as promised. Quality seems good, looks nice, and the price was very good.
I bought a watch to measure my heart rate at sports. It come to the rate of 25BPM which is not accurate. I contacted the service through their portal for a exchange or refund but no answer. A month later i got an email that the problem is resolved. There is no phone I can reach them, submitted the same request again and there is no any other response afterwards. Don't buy anything on this website. You won't feel happy about product and service.
Hi alan,
It is our honour to help you and sorry to hear this problem.
But in normally, we will reply to you within 48 hours by email.
Would you please check your spam? Or would you mind sending a screenshot for check on our system?
For this issue of watch, would you please check the manual and reset it to have a try?
And it is kindly that you can tell us the order number for check, thanks.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your early reply.
From the business
Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We are sorry for inconvenience caused and hear this bad experience.
For this problem you talked about, we help you search it on our system.
But it is regret that we do not find your order via your name here.
So would you please kindly tell us your order number for check firstly?
May be your package is an international shipping, so it will take more days for delivery.
But we will do our best to help you find it and give you a satisfied solution.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.