Tmart.com
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Tmart.com Reviews Summary
Tmart.com has a rating of 2.4 stars from 1,070 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 778th among Electronics sites.
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No fue una mala experiencia pero tuve algunos altercados. Hubieron complicaciones con el envío del producto, sin embargo me ofrecieron múltiples soluciones para mis problemas lo que hizo de la experiencia un poco más agradable.
I have purchased clothes and accessories from Tmart over the years. The products always arrive within a week or so. Most of the items have been really cute though a few were not so great. They were all extremely cheap though so I am just more cautious about what I order. Definitely a reliable company.
No problems at all, at least for RC model parts. You can get good prices if search for coupons. Will order in future
Not good product 2 of 3 items are trash do not work sent video 3 time in just a few days now they come back and say I did not respond to the and they can not find the email.so sent it to them on chat they could not open the video they say now give them 24 hours more time I have been asking for my money back since feb 15 2017 no they will not give it back do not buy from Tmart.com they will take you money and send you $#*!
We paid 24.50 USD and ordered blood pressure monitor 2 months ago. We have not got the product and we contacted them several times but nothing has arrived yet.
Dear customer,
Sorry for inconvenience caused.
And for this issue, would you please have a look in your local post office?
May be it is delay in there.
And would you please tell us the order number for check?
Please don't worry, we will offer you a satisfied solution after verify.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
I ordered a phone magnetic holder and and they were fast in taking my money from my account but until now I have not receive my order. It's been three weeks! I cannot even track shipment! Been emailing them and sent a complaint and I was told to wait for my order but nothing is delivered! BAD EXPERIENCE!
Dear customer,
It is our honour to help you solve this problem soon and sorry for make you worry about this parcel.
But would you please kindly tell us the order number for check firstly?
And may i ask did you pay for fast shipping mothod in your order?
Due to international shipping, the status may not update that timely, hope you can understand.
It usually takes about 3-4 weeks for delivery, but no more than 45 days since shipping date if this order is chosed free shipping.
As usual, the customers could receive their package smoothly. Please don't worry.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
I had a problem with an item and customer service handled it in a timely manner.
And I am satisfied with the service that I received
I returned items 7 weeks ago at least and no refund and no reply when I use their complaint department email. If you like crappy, non working products and the runaround to return said merchandise and get a refund this is the site for you!
Dear customer,
Thanks for your feedback and sorry for inconvenience caused.
And we are sorry for the delay reply as we do not find your private message here.
In order to solve your problem quickly, you could contact with us by online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
About the order#1703238M65M7 you talked about, we find our colleague had replied to you on 2017-04-05.
So would you please check your email or spam?
For this issue of item, it is kindly that you could send a video to show this problem.
Please don't worry, we will offer you a best solution soon after verify.
Thank for your cooperation and look forward to your reply.
Have a nice day.
I bought a drone and one of the motors were defective and they wanted to send me a new motor to install myself. When I said I wouldn't be able to do that they said I could return it, but after I did, they will not give a full refund and come up with a different lame excuse every time in their broken English. They have lied and have been confused in every message.
Update: After many, many emails exchanged, Tmart is still not refunding me ALL that I paid for the drone. They offer me points, but I have no interest in ever purchasing anything from Tmart. DO NOT BUY FROM TMART!
Dear customer,
We are apology for the problem you meet.
But would you please tell us the order number of the drone for better checking?
And did you contact with our service via online support or tickets?
Could you tell us the return tracking number or send a picture of shipping receipt if you have return it to us?
Please don't worry, we will do our promise after verify.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
If you caught my attention to those3 reviews. I need to answer it just to come near to tmart.com. I have 2 dropshipping company now but just the same no one in live chat. Anyway I can try which I think much easier to do. Thanks.
Dear customer,
May i ask do you have an account in dropshipping of tmart?
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
I have been purchasing things from Tmart for many years. So far I have been happy with all my purchases. On the occasional times that I needed to contact customer service I have been very please with their responses, and resolution of my problems.
Tmart has good quality items for a good price. I have contacted customer service a few times, they are polite and try to help you with your issues. The shipping is pretty fast as well.
If you get you product you are lucky if you get the wrong item it is impossible to get a proper response from customer service 90 day return means nothing
Dear customer,
It is honour to help you solve this problem as soon as possible.
And there have good policies to protect customers' benefits here.
So please feel free to contact with us about the problem you meet.
For this issue you talk about, we had searched your orders on our system.
But we don't find any orders you placed recently.And there have many orders in 2014.
Would you please tell us the order number and send a picture of item you received to our online support for check firstly?
Please don't worry, we will offer you a best solution after verify.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
I placed an order in the early part of January and only got half of the order and still waiting for the other half as of today which is 3 months later, the parts that did come was defected. I have been going back n forth with the online support asking for a refund, but all they are offering are points to use on a new order.
Dear customer,
Sorry for the parcel delay and the problem you met.
But would you please tell us the order number or transaction ID for check firstly?
We would like to make a reship or refund to you after verify it.
Please don't worry, we will give you a satisfied solution once confirmed.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
Can barely begin to describe the depths of ignorance and sheer callus disregard of this utterly useless company.
Here's the bullet points of 5 months of fighting...
ORDERED SEPT
SENT TO WRONG ADDRESS 3 TIMES
TOLD THEM MY CORRECT ADDRESS FIVE TIMES
PAID TO ADDITIONAL LOTS OF POSTAGE
ASSURED IT HAD BEEN SENT TO THE CORRECT ADDRESS SIX TIMES
HAVE REQUESTED A REFUND FOUR TIMES
STILL NO PACKAGE OR REFUND
I dont know how a company can be so useless and continue to survive.
They will literally ignore all of your complaints and constantly bat you away with placation's.
My message saga is still ongoing just to get a refund, i wonder if they can make it a year!
Please never order anything from these complacent morons.
Dear customer,
Sorry for inconvenience caused.
But the packages we shipped were in according to the shipping adress on your order.
For this issue, may i ask did you confirm your address before check out?
And about the missing package, would you please tell us the order number for check firstly?
We will help you verify it and offer you a best solution.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
I often order from Tmart and like their products and service. I couple times received product that was damaged by postal services and receive very quickly replacement of the damaged goods.
Love this place.
I paid $79.99 for dashboard camera recorder for car. After two weeks later charger when bad. All I want is replacement for charge but they refused to do so. This place is JOKER! 1st. Try to give me 400point. I don't need. 2nd. Asking me to go local store to get it. 3tr. Try to convince me to refund $3.00 to my count LOl! And now after all those nonsense email back and forth. I try to return everything for full refund. Now they told me to wait in patience. I'm still waiting from 02/2017 now 3/2017.
Dear customer,
We are regret to hear this bad things.
But could you please give us one more opportunity to help you solve this problem?
We promise that you will receive a satisfied solution after verify.
Firstly, it is kindly that you could tell us the order number for check.
And in order to find this problem quickly, would you please send a video for check?
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
I had bought a microphone on Tmart, they did not deliver. When I file a dispute on the order by PayPal, they still have the guts to ignore my dispute, until I write bad about them on their Facebook. They refund me due to fear of having bad reputation.
Dear customer,
Sorry for make you worry about your package.
But we will reply to you within 24 hours on working date since you contact with us.
And the parcel will be delay sometimes as many factors, like the bad traffice, weather and so on.
In normally, the customer will receive it or ask for refund. Please don't worry about it.
And in order to solve your problem quickly, you also can contact with our online support.
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
We will continue do our best to help you.
Have a nice day.
Fast delivery, price and a good and fast customer service.
All orders were delivered as stated on the site.
I bought a 40 dollar drone I bought it and a weak later I got an email saying sorry your item will not be shipped and I got no refunds
Dear customer,
Sorry to tell you that we do not find your order via your name.
For this issue, would you please tell us your full name or order number for better checking?
We will do our best to help you verify it and give you a satisfied solution.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
From the business
Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We are regret to tell you that we do not find your order through your name here on our system.
For this issue of items, would you please tell us the order number or your email for check firstly?
We will check it with our relevant department and give you a best solution after verify, please don't worry.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.