Tmart.com
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Tmart.com Reviews Summary
Tmart.com has a rating of 2.4 stars from 1,070 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 778th among Electronics sites.
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I ordered a dust deputy knockoff from these people and have not received my product yet, I have e-mail them 3 times and every time they tell me to be patient and it will be there shortly, I don't know what to do next. This sucks
I ordered a guitar for my granddaughter. It came with a tuner, strap and picks. When I received the package, it was shipped in the original box. 2 small pieces of bubble wrap on each end, then shrink wrapped. The end of the box was broken. When i opened it, I found the sides of the guitar were broken apart. I found that they have no phone number, you have to talk to someone thru a chat page. Short story, they offered me part of my money if I took it to a shop to get repaired. I said no. They sent a return label but it had someone else name on it instead of mine. Finally got corrected label. Sent it in and only got partial money back. They tried to say I didn't send all of the parts back. After dealing with this place for almost a month. I finally got all my money back. Guitar was cheap as well. Who ships a fragile item without proper packaging.
Dear customer,
Sorry to tell you that we do not have phone call service.
But you can contact with us by online service or send a ticket for more help.
For this issue you talked, we will improve our package and offer you the best service.
About the label, may be there has a bug on it. Since it is made by our system.
But please don't worry, we will do our best to help you if you has any problem in your order.
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
Order # *******ETXBFA
Will withdraw negative review if product received by close business Friday. You have had order # for long time.
Dear customer,
It is our honor to help you.
Your order was shipped from HK on 2017-09-15
Here is the tracking#LW849744111CN， you can track it via:
http://www.17track.net/en/
Due to international shipping, the status may not update that timely, hope you can understand.
It usually takes about 3-4 weeks for delivery, but no more than 45 days since shipping date, please wait patiently.
As usual, the customers could receive their package smoothly. Please don't worry.
So would you please wait another 2-3 weeks for it?
Thanks for your patience and understanding in advance!
If you need more help, please feel free to contact with us:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
I ordered a battery for my laptop based on the item description. Three weeks later I receive a battery for something, not sure for what. I emailed Tmart explaining the mix up when each email demanded I send pictures of the battery I want, then a pic of the battery they sent, then several telling me I had to pay return shipping, then another that they need a pic of the item before mailing, then another that they needed a pic of the return receipt, then after 27 emails and three weeks, another asking me to track the order for them. Still have not received the correct battery or a refund to date. Unreliable, terrible customer service, and apparently they just send something and hope you give up so they can keep your money. Imagine doing it to millions of people, I believe this company is a scam.
Dear customer,
Sorry for inconvenience caused.
But we do not find your order number via your name here.
So we can not find this problem in detail.
In order to solve this issue as soon as possible, would you please tell us the order number for check firstly?
We will do our best to help you verify it and offer you a satisfied solution.
Please feel free to contact with our online support:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
Allways good prices and fast shipping to the Netherlands.
The products sold are of good quality and very low in prices
You be the judge...
http://www.tmart.com/FG-100-Soldering-Iron-Tip-Thermometer-Temperature-Tester-Blue-Yellow_p*******.html
Compared to:
https://www.hakkousa.com/products/accessories/tip-thermometers/fg100-us02-tip-thermometer-with-certification-farenheit.html
They even use the instruction booklet from the real product. CROOKS! BEWARE!@@!%^
Dear customer,
May be there has a big misunderstanding between us.
And we had double checked the describtions about this item on our website.
We find there is no advertise real product on it.
In contrast, you will see this notice at the end of the descrition:
(Note: This one is high quality copy model make in China, but our component is the same as the original as well as the functon, please rest assured if you want to find a Soldering Iron Tip Thermometer~ this one can work well for you. And the "HAKKO" logo will be removed from 4. 27. 2016)
Please check: http://www.tmart.com/FG-100-Soldering-Iron-Tip-Thermometer-Temperature-Tester-Blue-Yellow_p347334.html
If you need more help, please contact with our online support:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
The worst company ever! The most disgusting! Be aware! Do not buy anything from this f-u-c-k-i-n-g company! My order number is *******DXD3BR. It took from 20-08-17 until now, more than 16 days in processing status, no any logistic information! They just said the item is out of stock but they did not write on their website that this item is out of stock before I paid. They do not know either when they will send this item to me. Be aware of this f-u-c-k-i-n-g company!
Dear customer,
We are sorry for inconvenience caused.
For this issue of order#170820DXD3BR, you can find the tips "sold out" on our website:
http://www.tmart.com/Men-Women-Outdoor-Anti-theft-Backpack-Waterproof-Travel-Bag-With-USB-Charging-Port-Gray_p366580.html
And we had contacted with our relevant department.
They told us that this item is in stock now.
Would you like ship it out now?
Or we also can refund it to you.
Which one do you prefer?
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
I ordered 5 of the Jerry Can style 5 US Gal or 20 Liter gasoline cans. They were on sale for just under $20 each. They weigh around 7.8 pounds each in their single can shipping box. I received 1 box with one can in it. The shipping label said 41 pounds. It weighed less than 8 pounds. I took many photos and forwarded them to their company during an online chat with their service rep "Winnie". Winnie said I would hear back from the company in 1 to 2 days. That was a week ago. They won't answer my requests for help. They won't refund for the 4 cans they did not ship. They won't ship the 4 cans they failed to.
UPDATE It took a couple of weeks but Tmart finally acknowledged they only shipped one gas can of the 5 I ordered. They said they simply ran out of them. Then then promptly issued me a refund for the 4 cans I did not get. All in all I still plan on buying from them. They fixed the problem and that is all a customer can ask for. I changed my review from a 1 to a 4.
Dear customer,
Please accept our apology for inconvenience caused.
For this issue, we had double check your order on our system via your name here.
But it is regret that we do not find it.
So would you please tell us the order number for check firstly?
And in normally, we will reply to you in time if you need help.
Would you please check your email or spam?
Please don't worry, we will offer you a best solution after verify.
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
I had early concerns but have purchased a few hundred dollars worth of product over a few years and Tmart has done a perfect job. I had a defective item and they Fed-Exed and replacement at no extra cost. I use PayPal and all has gone flawlessly.
The site (and the specific item) state the product would arrive in 2-7 days via USPS and after almost two weeks it still hasn't arrived and I was told it would take another week. The customer service rep didn't speak English very well and even over typing I couldn't understand what she was saying. Overall very disappointed and won't be using this site again
Dear customer,
Sorry for make you worry about your package.
But would you please tell us the order number for check firstly?
And would you please check the shipping address is correct or not in your order?
It is kindly that you could have a look in your local post office, may be it is delay in there.
Please don't worry, we will help you verify it in detail and offer you a satisfied solution.
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
Excellent company - good products and communication. I have bought a number of different products this year and all have proved to be good quality and great value.
I did a lot of shopping at Tmart as I trust it. Good choice for Chinese products. I have had excellent service from this company. I am with Tmart from almost a year.
I purchased a jar opener from them and it never did work after changing batteries several times, and the cover for the batteries did not close tightly. I contacted the company and after several e-mails back and forth they wanted me to make a video of me trying to operate it which I did not have the ability to do because I am 81 yrs old and do not have a way to record a video, they refused to refund my money unless I could make a video. So they cancelled my complaint with them. No money refunded.
Dear customer,
We are sorry for inconvenience caused and the trouble you met.
In order to solve your problem as soon as possible, would you please tell us the order number for better checking?
We will handle this case in according to the policy of our company.
Since your harder situation, we will help you apply for refund if you could tell us the problem in detail.
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
Yes most of you readers are right, I blundered ordering from them on m card, the payment was made and they canceled my order stating that the payment not received where as bank already credited my account. PLEASE BE WEARY AND DO NOT BUY FROM THEM OTHERWISE YOU LOOSE MONEY. AMAZON IS THE BEST BET Very Pathetic service and Chicken English. Read other reviews, from 'Sitejabber', before you buy from them. CAUTION, just found out that their site which accapts your credit card payment is very irractic and faulty, so be very careful when you make a payment, it may do funny things. Chinese after all. I just had a bad experience!
Dear customer,
It is our honour to help you solve this problem as soon as possible.
May be there is a big misunderstanding between us.
Sometimes the delay of receive your payment.The periods of processed is in according to the bank of your credit card.
For this issue, would you please tell us the order number for check firstly?
We will issue refund to you if your order was cancelled without ship items, please don't worry about it.
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
If you want goods from China cheap then tmart is a good place to go to. Very cheap but pay the small postage to get them quickly. Good customer service with a complaint also.
They have slow shipping because they are from China, but have cheap products, and excellent service. They refunded me for an order that didn't come through.
From the business
Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We are sorry for inconvenience caused.
But would you please tell us the order number for check firstly?
May be your order is international shipping, so it need more time for delivery.
And you can check it in your local post office recently.
We also will help you tracking it and you will get it at last, please don't worry.
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.