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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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I bought a bridesmaid dress, received it - wrong color, wrong size, tacky, unfinished and the broach fell off whilst taking it from the packet.
I returned it and waited for a refund, they denied it offering me$15.00.
They said they never received the delivery of the dress i sent back costing me 10.40.
Am now in a debate with paypal who are being just as bad about giving me my money back. Never again!
If I can give zero to this website I will do.
I had bad experience made me feel stupid and guilty. Before 6 I decide to purchase dress to my sister for her party, by sudden i notice website has nice picture of dresses and so many thing with cheap cost and free shipment. I bought that dress and wait for 25 day then the dress arrive my country and my city I contact with them they ask me to go to the famous place to get that dress (even the company for shipment was bad they did not come to my home). I got that dress which covered with black plastic not even in box, from the covered I felt that that will be bed. I open it and i really shocked I was about to cry it's worse dress i have see in my life this is not what i chose totally different bad martial and design. They are cheating people.
DO NOT BUY from TIDEBUY.
Even though I received the dress I ordered when expected and it looked as expected, the zip is faulty. I have therefore been trying to send it back to get a refund but they are doing everything they can to discourage me- they pretend like they do not understand what the problem is or that they cannot see the pictures I send them to show them where the problem is... It's been 15 days since I have opened a dispute and each reply I get is more frustrating than the previous ones. At this rate, I have no idea whether I will get a refund or not, but the best advice I can give you is DO NOT BUY from TIDEBUY because if there is something wrong with your item, it is unlikely that you will easily be able to return it and get your money back... It is the worse and most unreliable online shop I have come across.
Dress was delivered a week earlier that expected. But the color was not the same, not as poofy, and the beading was not as nice as in the photo on their site. But where are you gonna find a prom dress for $117 (new). The dress will be fine for her Jr. Prom, but I wont oreder from them for next years Sr. Prom.
Its ripping off, the worst quality I have ever seen in a dress. It was very bad in sewing, size, color, and design and they refused to return. Go read their return policy its so starchy and vague.
I really was worried when I saw the handful of bad reviews, especially since I had placed an order on 2/6/2012. It came today 2/17/2012 and I am glad I ordered. It will need minimal adjustments, (the dress has a train, we don't want a train so it will be removed at a tailor) and the strap is long (very easy fix). The rest of the dress is beautiful. I am glad I bought from here. The designer dress I wanted was twice the price and it had to be altered too, so I saved a lot of money.
I could not fault the webisteand the tracking of the order and the administration of the company however my dress which I ordered for my sons wedding was a complete disaster, nothing like the picture, very poor workmanship and the only thing I could do with it was trash it. I wrote to Tidebuy on two occassions with picutres (a pity I cant download them here) but had aboslutely no repsonse from them. I definitely wont try them again.
I ordered a dress in a size 4. When it eventually arrived it was 3 sizes bigger than I ordered. Tidebuy would not reply to my emails and I'm now left with a dress that I can't wear. Please think twice before ordering from this site as you have no rights to return an item if it's unwearable!
I have not receive my wig yet but i already lost my excitement about, now that I take a closer look to the vocabulary used on the web site it looks less pro and trust-less, i cant believe I was such a full to spend to 200 dollars on a wig on that website. PLEAS DO NOT BUY ANYTHING FROM THEM.
I purchased a dress for my daughter 1/5/2012.
Tidebuy promised that the dress will be ready in 22 days.
Today is 2/12/2012 - and the dress is still not ready.
Needless to say that Tidebuy has never provided any status updates on their own (but always came up with all sorts of excuses when I called them regarding my order).
Today, while responding to my e-mail, they've claimed that the dress has already been shipped - and provided a phony DHL tracking number...
If you value your time and money - stay away from that company.
I want to warn all potential buyers on the site of TIDEBUY. I bought a wig for my wedding day. I took an advance of over two weeks so I can get it in time (according to their promise between 2-8 days delivery) wig came after dozens of emails only a month after the deadline. The product was not made proper, and extremely badly. Severely disappointed again after countless emails without any responds from their part. Finally i received a reply that they are willing to "compassion me"... And give me a credit of $ 10 for the next time I'll buy there... Completely ridiculous. I had paid nearly $ 300 the Wig worth for the garbage… maybe ten dollars. So please! If anyone thinking of buying there please run away like from fire burn from this site where people liars and never get close to the product you order. Thank you.
The dress arrived with a rip and the top cut so badly on top it could not be worn as one side was cut 4 inches less than the other and one side of your bust hangs out. You can SEE the bad cut but they did not stand behind their return policy. They only replied to every email with "we are sorry you did not like your dress." Waste of money on a dress that cannot be worn.
I just recently received my wedding dress from tidebuy.com. I was scared because I have read many bad reviews and seen a few bad experience pictures. But my dress is actually pretty!
I'll list out the negative first:
It was almost too tight. I ordered it in my size (I was professionally sized) but still had to cross my fingers whether it would zip or not. So be careful when ordering your size!
It's cheaply made. I found many loose threads. The bottom was too long and the hem was uneven. I found a few dirt marks or something but they are only noticeable to me. I can tell the fabric isn't amazing either. The top layers of tulle look a little strange.
But all in all I'm happy. I'm on a very strict budget and so I don't expect perfect. Most people who see me in the dress won't even notice the small imperfections.
The dress came in pretty promptly and I like it:)
My profile picture is the dress I received. I would have uploaded it to this review but I didn't know how :/
I ordered three wigs all three came... but OMG they was nothing like
The styles in their pictures, They can't even be styled to even resemble the styleslarge thrown together, moulting, damaged at the crown... i could go on and on, tried to return them but they have so far not given me authorisation... now in official dispute with my card company and paypal... steer well clear of this site
I don't know how to explain this but I'll try. The quality of the wig is very good. It actually feels like real hair; it's so soft and smooth. But it's still very obvious that it's a wig. I don't know if it's because it's too shiny or the construction of the cap but when you put it on, there's just something off about it. I still gave it 4 stars because as a wig, it is very good quality. However, I know I won't be using it outside of costume parties.
Okay, So this is how my order went. I placed my order and then I read a whole bunch of extremely bad reviews. I was TERRIFIED. I called and they said if I wanted to cancel my order they would only give me 20% back, which would have been 20 dollars, because I bought a $200 dress. I let the order go, with in each of the time frames, It was processed and shipped. I RECOMMEND that if you make an order with them you keep up with them, and continue to email them, and tell them how excited you are to get a great product. When I got the product on my doorstep, it was neatly packaged. I took it out and it was GREAT! It was exactly as the picture shown but not exactly as poofy as I would have liked it, so I bought a slip, no big deal though. The colors matched, and it fit perfectly! I would probably recommend this website to someone. :)
What ever you do, DO NOT BUY A DRESS from this company! They sent me a faulty dress and when I emailed them a picture of the fault they reverted with another picture claiming the fault was not there when it was sent out. Well news to you tidebuy, that was not the dress sent to me. NEVER EVER BUY FROM TIDEBUY.COM!
I ordered my wedding dress from tidebuy.com. I am not happy its not the same as the picture and I am furious I don't think the fact that its a cheap site makes an excuse for a different dress arriving on my door step I won't be keeping it. But getting them to reply is the hardest part DO NOT ORDER unless you don't mind receiving a cheap looking version of what you actually ordered.
The dress I ordered from this company only remotely resembles the catalog picture and is impossible to wear. It is stiff and ugly, and very poorly constructed. It was made, according to the return address, in some village (!) and doesn't have any tags on it. I submitted the complaint on the quality and hope to get a refund, although very little hope for that... Please, stay away from these guys, don't repeat my mistake!
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
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