TidebuyReviews 1,598

TIDEBUY OWES ME 263 EUROS. THEY ARE REFUSING TO GIVE ME A RETURN ADDRESS SO THAT I CAN RETURN THE CLOTHES WHICH ARE NOT ONLY OF POOR QUALITY BUT ONE TO TWO SIZES TOO SMALL. I HAVE BEEN IN COMMUNICATION WITH THEM BY EMAIL AND THEY ARE REFUSING TO GIVE ME MY MONEY BACK. THIS IS THEFT AND I WILL BE TAKING LEGAL ACTION.

THEY ARE ESSENTIALLY THIEVES WITH AN ONLINE SHOP
UPDATE:

THIS IS EVEN MORE OF A SCAM THAN I THOUGHT. AFTER REPORTING TO PAYPAL THEY OFFERED 50 EUROS AFTER I HAD PAID ANOTHER 19 EUROS TO RETURN THE ITEMS IN THE CONDITION I RECIEVED THEM.

TOTAL LOSSES: 363 EUROS. HIGHWAY ROBBERY IS ALL I CAN CALL THIS.

Update: After a lot of back and forth the issue has finally been resolved and I am awaiting my refund.

My daughter purchased a dress for prom. When it arrived, it was not as pictured (go figure) and it was not sized appropriately. I attempted to return the dress and was told that it was "custom made" and they would be happy to replace it for a fee or I could return it, pay shipping, and get a small amount back.

Terrible company, poor product, poor customer service. DON'T BUY FROM THEM!

I ordered a dress for my daughter's wedding and what I received was not the dress that was pictured. The company's offer to me was either a $20 refund towards alterations (alterations will be a minimum of $90) or I could return the dress for only a 40% refund! Seriously? They sent me a horrible product and I HAVE TO PAY FOR THEIR MISTAKE! I will write as many reviews as I can find to warn others before they're caught in this same trap.
Update: As others have stated, they waited until I posted my review to give a very small partial refund, and asked me to delete my review.

A refund in exchange for four star rating: this is how things work in China. For three weeks I tried to get customer service at TIdeBuy to follow their own stated procedure and issue a return authorization number and give me the return address.
Their first message said "Now i can give you 2 advice.
Firstly, you can keep the item and place a new order and we will give you a nice discount. Secondly, you can send the item to us to change a large one. But you need pay for the return shipping fee and the new item shipping fee. We will process the item to you after we receive your return item." (December 26)

I wrote back stating I wanted to return the item and get a refund, not a replacement. As of January 12, they still refused to send a return authorization number and address. When this review went live, I suddenly got the following message: "In this case, you are our valued customer, i am willing to refund product price for you. Which be $23.75 and you kindly can keep it at the same time.

If it was accepted, please change the review to be "4 stars". Once the review was changed, please let me know and i will immediately refund for you. Waiting for your reply~ Thanks a lot."

Buyer beware! There's no international Better Business Bureay.

Omg! I'm so glad after receiving my wedding gown from tidesbuy! Thanks a lot! The dress is simply wonderful and gorgeous! Like every bride I was really worried about the fit and material of the dress that I'm gonna receive. But tidesbuy just did a wonderful job. When I opened the box I was just like wow wow wow. I was speechless! In that dress I look like a princess! The dress is 10times worthy of its price. It's custom made. Perfecf fit! Good quality material! Can't wait for my big day now! I'm from India and the delivery was fast and smooth. I would defenitely recommend tidebuy to my loved ones! Thanks a lot!

I ordered a dress in the size I always wear. The dress arrived and was beautiful, but it didnt fit in the bust area. This dress was not custom ordered but rather by size.
I have tried to return a dress I paid 100$ for and they are telling me to keep the dress or they will give me a 20$ credit with them if I return it. No refund.
Are you kidding me? Why would I keep a dress that doesnt fit and then order from this company ever again?
Buyer beware.!