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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The charged ticket handling fee is surprisingly expensive. Further operational optimization and fee reduction shall be done.
Great time thanks. It was easy and I received my confirmation. I can't wait for the show
Good instructions and fast feedback. Got my tickets within 5 minutes of placing order
Thanks for everything I got the right seats at the right price! Thank you. I will recommend you to all my friends
Easy and convenient and done in a timely manner hassle free a good experience
I didn't have any problems so that was comforting. My confirmation was quick.
Fine and quick! Easy to navigate. Pleased with experience. Will use again
Why are fees not disclosed in the price of the ticket? I went through all this trouble and then had to pay another 25% markup for fees that weren't disclosed when i selected the tickets.
It was a good experience, very happy with everything. Thank you
Only Delivery method was flash seats and I don't know what that really means
Easy to order and pick out seating. I will use this website again in the future to order tickets for events.
No problems. Fast & smooth. Be prepared for the extra fees though.
Although I am confident everything will be fine, I am a little anxious because I have not received my ticket just yet. It is stated that it will arrive on or before the actual date of the event though. Also, I didn't realize this was not the actual Venue's site, but if everything works out I will be completely satisfied.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members