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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Thank you for the user-friendly check-out process. Have an enjoyable weekend.
Someone buys the tickets from Ticketmaster and resells them to you.
Things are never as easy as buying and being done any more. Through selecting the ticket, asking for some weird resale insurance, and "service fees" the cost was inflated and the process was unnecessarily long. Through several confirmation emails, and sign ins through ticket master it was truly a miserable experience to purchase a concert ticket. Would not do it again but really what choice do we have these days
It was easy to find a ticket still waiting on the delivery of the ticket but so far pretty decent experience
Easy to access. I will use the system again. I have no more to say.
Too expensive paid too much. Too expensive paid too much too
This was the dumbest experience. I confirmed my ticket purchase and didn't know there's a whole other step in getting the tickets. And they can't find my tickets I don't have my tickets.
Easy access great way to get tickets. Site is very easy to use.
I was kicked out of making an account as well as having software issues.
I called the help desk and it took the representative and myself almost 30 minutes to get an account set up due the problems that replicated themselves for him too!
He was very patient and helpful, though.
Also,I could not see the actual row and location of my seats until after I purchased.
So far I find the experience to be more cumbersome than the other service I use(AXS)
Too many emails. Otherwise fine. I have not received my tickets yet so am anxiously awaiting those.
So far seems very good. Still waiting on the event date. But good service.
Please let me know about the delivery process. I saw that the tickets will be delivered by May 9th, but that doesn't explain the mechanism for using them.
Can't find tickets in email after confirmation was sent. Tried multiple times to reach customer service
Easy just waiting on person to release tickets to me besides that great
Click on this, download this app, sign up here, confirm emails, be constantly spammed on accommodation you don't need for the concert on and on and on. Opt out, but you can't!
The tickets were super expensive and fees ridiculous, as soon I completed the purchase, I did try to cancel it but was impossible.
A little confusing, meaning ticket conformation emails etc
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members