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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It is unclear how I get my tickets. With Ticketmaster or others you can log in and see them.
Very easy to purchase and select seats. Appreciate the ease of online ticket sales with options for seats, insurance on tickets.
I still have yet to receive the tickets or even proof that I will get the tickets. Haven't had any communication since purchase of the tickets.
I just want an explanation as to why I only see which seats I have the day before the concert. I'd feel much more comfortable knowing I have specific seats available.
Good. It was excellent and I will buy tickets again
I am pleased with the immediate access to tickets. The post sale need to respond here is a bother.
But so far so good! Hopefully printing will go well.
Was a little concerned at first then you gave me two emails and had the tickets within 5 minutes great site easy access loved it we will buy through you again.
So far so good. I just hope I receive the QR code before the day of the show.
I asked to cancel my order less than an hour after placing it. The order was not intended. It still hasn't been canceled.
Make sure to follow up on each email as this is the main contact. Overall. Good experience though just a little confusing in the beginning
The advertised VIP early access ticket was advertised $20.00 less than what I was charged for as a general admission ticket. I clicked on the early access button and it did not say it was sold out, instead I was sent to and only offered general admission tickets when I thought I was purchasing VIP tickets.
Quick and easy, but price went up from advertised price
Good overall, until I realized that had I purchased the tickets through the event organizer it would have cost me $75 vs. $150
I found tickets available at half the price than charged by TicketsOnSale and then could not cancel my purchase.
Got an email from spotify the day tickets went on sale. Ended up paying double the price for tickets. Within minutes I realized this and tried to get a refund. Guess what? They don't refund ANYTHING!
Tickets are wildly overpriced. And even minutes after the purchase you cannot cancel your order. I paid 2x the price for tickets literally the day the show was announced unknowingly. Avoid this site at all costs.
I had an excellent experience using this ticket website! The process was smooth from start to finish—tickets were easy to find, prices were clearly listed, and checkout was quick and hassle-free.
Easy purchase only thing that would have been helpful is directions on seating area as we showed up a little late and it was hard to find our seat
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members