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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I don't like that I have to wait until the day before the concert for the tickets to be delivered to me. Makes me nervous that I won't get them and there's not enough time to correct possible hiccups that may occur.
Confusing- hard to understand instructions and the tickets were way overpriced. Took a long time waiting for someone to chat.
Trying to sell me other things- tickets going up over time
I purchased two tickets for a seated row and received confirmation of the tickets in that row. When I later received a digital version of the two tickets, they were for a (non-seated) General Admission section. The website valued those General Admission tickets for a cost that was $76 less than what I paid for. I've contacted TicketsOnSale via email and telephone. My guess is that there was only one seated ticket available, but don't understand why their program let me order and pay for two. I was told there was nothing TicketsOnSale could do.
As an older person in our tech driven society I was appalled that I couldn't just print my ticket. A lot of us don't use our phones for more than calls, texts and photos. So getting my ticket meant I had to do all kinds of complicated and time consuming things that I found baffling and frustrating. I DO have my ticket on my phone now but it was (as we said in my day) a hassle.
Confirmation email not sure why I need to rate and give my name.
I didn't understand this was a reseller until afterwards, my fault old eyes.
Whatever though I'm sure it will be fine or I will let you know if it's not
I was ordering tickets for a local concert and clicked on the wrong page. The Tickets on Sale site appeared to me to be the venue's ticket site and I ended up paying 3 times the price for tickets. Completely my mistake. The concert was cancelled due to weather and I used my credit (no refunds) to buy one ticket for the show this year, which was now 5 times the cost of the tickets through the venue. My bad, they got me, I'd advise others to be careful where they are purchasing from.
I'm a senior and when I purchased the tickets, I did not realize that it was US funds and by the time my ticket arrived with the exchange rate I wasn't pleased.
Seems OK so far but the map did not show exactly where I'm sitting
Was diverted to a reseller without my knowledge and paid more than I should have for the tickets - watch these folks - they are $#*!s
Fair. Was delayed entering the venue. Was nit easy pulling up the bar code
I thought I was purchasing tickets from Ticketmaster; however, ended up paying over 10 times the price without any ability to cancel my purchase.
I had to access many other resources to figure out exactly where this seat location would be. I needed to make sure that we weren't walking a bunch of stairs with my older mom. It would be helpful if you could zoom in and see each seat.
Cannot choose seats properly why? Not acceptable. US Open 2026
Easy. Event is months away. Haven't received my tickets yet. Can give better feedback when after I receive them. But so far so good.
Not sure how I got into this website when I was looking for Freeman Arts Pavilion, but I ordered tickets that were more than double what they were on the real site, can't cancel them, and charged outrageous amount for insurance, which you don't even see until you get the email, and now you keep asking me to confirm my email.
This is nuts. I go to Ticketsonsale to buy tickets that then sends me to Ticketmaster only to have a confirmation from SmartCustomer? How many companies need to be involved? How much more confusion could you add to this process. I'm stressed out about all of this and feel like maybe I've fallen for a scam. And if it isn't a scam, how much less could my tickets have cost if you didn't have so many entities trying to make a profit off of my wanting to see a show at the Paramount.
I was a little surprised after paying that the cost was in US funds. I live close to the venue and realized I was on a different site after I paid. I paid more fir the tickets which sucks but I received my tickets already and we are looking forward to the concert
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members