On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Sure would like to see more about how to view and use my fame tickets and my parking pass
Not sure at this time especially since I won't receive tickets till day before event
It all worked well - no glitches! Really much simpler than that great big ticket sales organization!
Tickets on sale could be more transparent about charges and the currency in which they are made.
Good! Syerytuiop[; p.jhgfg5y6yhuijyukilo;[p;lknk,bvdgreh5r6t7y8980o-[p'
The process was easy. Not receiving the ticket until January is worrying. But I have my fingers crossed
Easy to negotiate the website and purchase tickets. I'm not too tech savy and even I could download the tickets to the App and then eventually put them in my wallet
I was surprised the tickets were sold in USD, as this is a Canadian performance. Otherwise it was smooth and easy
Always easy to navigate this system and get the information I need. Thank you.
It was fine but the prices at the sound are very expensive and I was sorry to see that shows cost so much there to see than when they were at the Belly Up Tavern so disappointed about that
Ordered 5 tickets from US site in error. Requested a refund to repurchase in Canadian funds/or reimbursed US funds but was denied. I shouldn't have to pay in US funds when I'm a Canadian who inadvertently used an incorrect platform. People make mistakes and there should be an opportunity to satisfy a 'customer'…. Very disappointing experience.
Got tickets to a concert in Chicago, and really wanted to make sure we weren't parking waaaaaaaaay out of the way. Hopped online and found presale for parking, and got to pick the closest lot
Multiple emails still can't get access. Please come up with different process or a different way to buy tickets
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members