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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,305 reviews

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California
1 review
0 helpful votes
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Feeling scammed
May 2, 2026
Updated review

They tricked me into buying a parking ticket for a venue which parking is included with your ticket and they would not let me cancel my ticket.

Date of experience: April 21, 2026

You sold $83 parking tickets for a venue that offers...
May 1, 2026
Previous review

You sold $83 parking tickets for a venue that offers free parking. When I learned parking was free you would not cancel my ticket and reimburse me. You took advantage of me and probably many others. I will never buy tickets from you again. I will tell everyone I know to never buy tickets from you.

Date of experience: April 20, 2026
1 review
0 helpful votes
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Chicago tickets
May 2, 2026

Not happy with not receiving electronic tickets shortly after completing sale. Still waiting.

Date of experience: April 21, 2026
Follow Mistakenly ordered from wrong site H.
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I won't use you again
May 2, 2026

I don't plan to review this process. You just keep sending me these and won't let me not respond. I was trying to order from the concert venue. I mistakenly ordered from your reseller site. Will never do it again. Overpaid. Couldn't get out of the purchase.

Date of experience: April 21, 2026
Montana
1 review
0 helpful votes
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Scam!
May 1, 2026

I am pretty sure you guys scammed me for $150. All the reviews I've seen about you guys is that your a scam and I will probably never see my ticket. So I will not be going through you guys ever again and I have warned many people about the scam you guys are running. Thanks for $#*!ing me over I hope you get the karma you deserve. Also I tried to contact your "team" to complain and couldn't even find a number or anything so from now on I will be using stubhub or a LEGIT website not this bull$#*!.

Date of experience: April 21, 2026
1 review
0 helpful votes
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Convenience
May 1, 2026

I like being able to actually print a ticket, or being able to take a screenshot and use that as my proof of purchase. Not every person is tech savvy.

Date of experience: April 21, 2026
1 review
0 helpful votes
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Good
May 1, 2026
Updated review

All worked as intended. I haven't seen the concert yet though, so I hope it lets me in.

Date of experience: April 21, 2026

All good!
April 28, 2026
Previous review

All good!

Date of experience: April 18, 2026
1 review
0 helpful votes
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Disappointed with purchase
May 1, 2026

I purchased tickets from Cesar Windsor but somehow got sent to third party seller who charged my order in U.S. funds and not Canadian dollars.

Date of experience: April 21, 2026
Puerto Rico
1 review
0 helpful votes
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Satisfecha
May 1, 2026

Muy Fรกcil, a la hora de hacer la compra..

Date of experience: April 21, 2026
1 review
0 helpful votes
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When asking for my confirmation pls don't force me to fill out a performance form.

Date of experience: April 21, 2026
1 review
0 helpful votes
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A scary experience
May 1, 2026

Purchased tickets for an event next month and I recieved my confirmation email, but it says the tickets might not be available until the day of the show. I am travelling from Canada to the US and so it's important to me to have the tickets before the day of the show. Days after the confirmation email I recieved a second email asking if I had recieved a confirmation email. I am seriously doubting the validity of this ticket service and I am now aware I was charged double the selling price of the tickets for this event. I'm disappointed about over paying, but as long as I recieve my tickets before the event date I will be happy.

Date of experience: April 21, 2026
GB
1 review
0 helpful votes
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.
May 1, 2026

...

Date of experience: April 21, 2026
1 review
0 helpful votes
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My review
May 1, 2026

I don't really remember anything about the transaction so it must not have been negative. I am surprised that i did not receive any scannable code for the tickets.

Date of experience: April 21, 2026
Alabama
1 review
0 helpful votes
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I received my tickets very soon after the purchase, which has not been the case with other ticketing websites. Very pleased. ๐Ÿ˜€

Date of experience: April 21, 2026
Missouri
1 review
0 helpful votes
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Quick & Easy
May 1, 2026
Updated review

The process was very easy and I was able to obtain tickets quickly with no difficulties. Very excited! I have heard amazing things about the show!

Date of experience: April 21, 2026

Good experience
April 23, 2026
Previous review

Good experience

Date of experience: April 13, 2026
1 review
0 helpful votes
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Everything was good
May 1, 2026

Smooth purchase ๐Ÿ˜Ž easy instructions and fast confirmation ๐Ÿ‘

Date of experience: April 20, 2026
1 review
0 helpful votes
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Very confused
May 1, 2026

I have only recently started ordering tickets on line, and only recently got a cellphone... where is my ticket? Will I receive a hard copy of a ticket? I have nothing to show that I have a ticket. HELP

Date of experience: April 20, 2026
Michigan
1 review
0 helpful votes
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Worked the way it should
May 1, 2026

I bought a ticket, within a couple days the ticket was transferred to my ticketmaster account. Had to click a few links to get there but it was all straight forward.

Date of experience: April 20, 2026
California
1 review
0 helpful votes
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Too expensive
May 1, 2026

Concert tickets, such as yours, in general are priced out of reach for most people. You could lower your price so more people can enjoy the artists. You are too greedy.

Date of experience: April 9, 2025
1 review
0 helpful votes
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Deceitful
May 1, 2026

I purchased Brian Adams' concert tickets for what I thought was a pretty hefty price of $850. That's on me. What I didn't appreciate was seeing my Mastercard statement for over $1100. Nowhere was explained that the $850 was American funds. Most legitimate sites make the conversion for you once you enter your Canadian address. Very much not appreciated.

Date of experience: April 17, 2026
1 review
0 helpful votes
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My wife hear one of her favorite comedians on the radio and said "Oh, I would really she him".
My chance to good! Found Tickets On Sale had good seats at a fair price! Process seems Good.
Ask me when we make it through the doors the night of the show!

Date of experience: April 20, 2026