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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Didnt get the ticket transfer until a few hours before the show. Purchased another ticket from another site so that I would have a ticket because I wasn't sure I would get the ticket in time
How can I rate the experience without having received the actual email with the tickets.
I would have like to pick my seat as I have two prosthetic legs and a isle seat works best for me.
I purchased my ticket on March 16,2026. I have yet to receive my ticket, and the concert is tomorrow.
I found the best seat available for my price point and after that it
Was fast and easy to complete the purchase process
I use tickets on sale to purchase my tickets and it worked fine.
Your policy regarding no refunds or adjustments is unacceptable.
You rip people off and overcharge above the ticket price from ticket master.
Telling the customer to sell the ticket is another scam
The site was ok to work with, but i was a bit surprised/ disappointed that my credit card was charged, but o only received a confirmatiion email, but not my actual tickets yet. It says the tickets will be delivered/emailed at a later date closer to the event, but i prefer to get what i pay for right away. Made me feel a bit uneasy about it. Really wish it was a better process that gives you your tickets immediately after you purchase.
I thought had the original sight and sound ticket place but didn't. End up paying this company 600+ for tickets I could have gotten thru actual sight and sound for $300+. And I couldn't get a refund!
First time using ticketsonsale and it was easy to do. Also quick and everything was up front. Thanks.
So far everything has been what it was supposed to be and tickets were good.
Ordering the tickets was easy, but receiving them via the follow up emails seemed confusing to me. I wasn't sure if I was being spammed or not. And to be fair I don't order a lot of tickets online so that could add to the confusion. It seems they all have a different method of when they will release the tickets to the people going to the events.
Expensive I had originally planned to spend $53 per ticket for the show those tickets sold out so I paid $81 a ticket way over priced for how packed and messy the place is gonna be I know from experience
Not much to say, I purchased tickets, got a confirmation. Show hasn't happened.
The process was easy and the tickets came in clutch.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members