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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Tickets won't show until last day before show. This seems a little suspect to me. Business could just not digitally produce it and leave with everyone's money. I'm hoping that's not the case.
I haven't gone to the show that I purchased tickets for as that date is still in the future. You sent me 5 emails since I purchased those tickets asking if I "received my confirmation email" and advertising other things I'm not interested in. When I clicked the link saying "yes, I received my confirmation email" it brought me to this stupid review page. So here's your stupid review.
I waited too long to buy a ticket and was so happy when affordable seats were still available.
Placed order and tickets transferred within few minutes. No hassle.
Was easy to book and get tickets. I did think it was funny I could not purchase the tickets in my TicketMaster app but once I got the email the tickets were from TicketMaster.
I was unaware the ticket master site was redirecting me and I paid $200 more for these tickets than I should have as it was US dollars and I realized too late. I thought I was being scammed and cancelled my credit card which was a pain. They said the tickets would not come until the day before the concert and I was scared not to get tickets so I bought more from ticketmaster and they came the tickets from this site came the next day. Awful site
I feel like the ticket site is made to look like the venue site (Cain ParK in Cleveland Hts Ohio). I was searching for Cain Park tickets to the Gillian Welch show in July and was directed to your site. I assumed this was the their ticketing online service. Then after digging deeper and finally finding the actual site was angry with your tactics to appear as the only way to find tickets.
Olg sent confirmation code. Presumed I was on a Canadian site. Charged in usd. $50 more than ticket master for exact same seats. Bull$#*!!
Tuve buena experiencia al comprar mis boletos, recomiendo mucho esta pagina.
Bought two tickets on website for April 5th@7:30pm as advertised on website and confirmation page after purchase as well as email provided. An hour before the game, I downloaded the tickets. Game time was now advertised@ 4pm on tickets only but everywhere else is for 7:30pm. Missed the game due to incorrect time advertised on website.
I requested and begged for a change of date. But was denied. My husband is 70 years old and he was called in for a cancellation surgery opening for his hip replacement that we've waited for for 19 months. His hip surgery date is on April 20, making it unable for us to fly home from Las Vegas to Calgary Alberta airport, then drive to Jaffray BC Canada (another 4 hours) from the Donny Osmond event tickets Friday, April 17.
The entire process is confusing. I will receive an email… my tickets have been transferred. I honestly don't even know where the tickets are or if I'm going to get them. Wish this process was streamlined and easier to follow.
Not sure if im supposed to enter an order number or something, the email showed order ID:
WE chose some available seats, It would not work, we did not know why.
We chose different seats and it worked.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members