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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very disappointed. Notification indicates that the tickets will be electronically transferred to Ticketmaster the day before the event.
I was pleased at how easy the purchase was, and the timeliness of receiving the tickets. Would definitely recommend this site.
My experience was very nice with the app. Looking forward to the concert in August.
Bought tickets
Received confirmation email
Waiting for email with tickets
Overall so far, it has been okay. I did have to request a confirmation email due to fact I never received one after purchase. I am still waiting to see how it goes on receiving my tickets. Hopefully smoothly since I am about 3 hours from venue.
Great price and very easy to navigate. Received my tickets the next day. I highly recommend@!
I don't really want to give a review so I don't know why I keep getting this email. I ordered tickets and received what I paid for.
I think the ticket ordering process was fine but this delivery confirmation email is annoying and being forced to complete. The survey makes me feel slightly anxious. It feels like a scam.
Excellent service, follow up and information. Some other sights should be just half as good as you are!
As expected. I do not appreciate your almost strongarm techniques to force people to buy insurance. I have purchased tickets for years without insurance. I have found that YOUR COMPANY should do their jobs, and ensure customer purchases are safe.
You strongarm the customer to purchase insurance. As a matter of fact, my purchase wouldn't go through unless I bought 16.00/ticket insurance. Three times your site disallowed my purchase, until I sprung for insurance.
I and my wife are very satisfied with your service. We contacted you on the phone because we are worried about tickets delivery. Your operator was vey polite and said that we need't to worry about tickets delivery. But we want to receive them as soon as it will be possible. Thank you.
The communication from Day 1 has been awesome! Emails were clear and easy to understand. The tickets were delivered quickly as well.
Easy to use but the one issue I have is they don't give you the seat number before purchase so you can see what side of the section you're on.
I've been requesting a refund since March 14th, the day the rodeo was canceled and the grounds were closed due to multiple issues at the venue. Since then, the process has been extremely frustrating and circular, with no clear resolution or timeline provided. As of today, I still have not received my refund. I expected a more straightforward process given that the event did not take place. Disappointing experience overall.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members