TicketsOnSaleReviews 43,181

Your process is confusing. But when I called customer service, she was awesome to work with. There needs to be improvement in the clarity of you web based purchase of tickets. Hopefully it will be easier the next time I use your services.

It was difficult and we couldn't get the barcode to come up for our tickets so we had to go to the box office to get them to send them to us, which was frustrating

I recently bought tickets for Max Amini's show in Toronto and had a very confusing experience.
While I thought I was purchasing directly from Ticketmaster Canada, I was actually redirected to a completely different website called TicketsOnSale — without any clear warning. The website design and confirmation email looked almost identical to Ticketmaster's, which made it extremely misleading. My credit card was charged in U.S. dollars instead of Canadian, and an extra insurance fee was added automatically that I never agreed to. Afterwards, I discovered online that many other people have had the same experience, which shows this is a recurring issue.
There's also no direct customer service phone number to call for help — only email, which makes it difficult to resolve billing problems quickly. I hope Ticketmaster takes steps to better monitor third-party resellers that mimic their brand, so customers aren't misled in the future.
Thank you for letting me share my experience.

Bought and received my tickets…. Purchasing tickets for a Canadian team while residing in Canada, I was directed to an American ticket seller for whatever reason.
I think a better job could be done to avoid this confusion in the future Prices were good and satisfying until converted into Canadian dollars

I will change my review after I see my tickets.It's in my calendar to do so as a reminder.Because I have no problem giving a five star review for a wonderful wonderful experience and service.
Getting my tickets, no problem, paying for them. No, problem receiving them. This is the first time I've ever used this company. And of course, when you look up reviews, there's good reviews. There's bad reviews. That's with any company I get it. I understand but I just paid my hard-earned money for a concert that I want to go to to get an email and 2 tickets are there. But there's no barcode, and you don't get the barcode. It says until the day before the concert, which really is unsettling for me and my personality. Because I get that, you've got people that were irresponsible and will lose s*** and whatever. But you know what, I just paid good money for these tickets. You need to give them to me. And now it's my responsibility to hold on to them. Until that date comes about. I don't like the fact that I can't have my barcode until then.So that part blows, so I will change it to a five star.Review when I see my barcode and I know that I actually have my ticket.
Since this is the first time i've used this company, I did call the company well.Not call, because there's no phone number chatted with somebody.And they reassured me and I felt better by the end of the chat.And they even reemailed me the same link that I had already had.And so we shall see, and I have friends that their tickets uploaded.Right into ticketmaster, even though they bought them from another place.And anyway, i'm just very anxious, and I promise I'll change my review once I see my tickets are truly valid.And i'm only this way, because this is the first time i've used this company.And i've been burned before in this world, and it's not a perfect world. I wish it was I hate being skeptical but it's the way this world is and gotta look out for yourself.

I thought I was paying $54 for 3 tickets, since know price unit was specified. Turned out I was paying $54/ticket which Iif I had bought on the actual website were only $22/ticket. I also did not recieive a scheduled tour time and when I showed up at General Admission time, the line was so long, I called off the tour of the Jack-o-Lanterns. Too be honest, I didn't event click on the link to retrieve the tix since I was afraid it was a scam. Turns out it was just misleading and unethical marketing based on Reiveiws on Reddit.