On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
In the process of downloading your ticket it would be nice if there was an option to be able to add it to your Wallet on your mobile device. I'm able to do that with any other tickets I purchased from any other sources and for some reason I can't manipulate that with your process.
I was buying tickets for a hockey game playoff and didn't realize that this was a third party seller. I am still waiting for my tickets to be delivered to me. That's frustrating knowing the amount of money I've paid. I hope if and when they are received I can change my outlook on this site. Stay posted.
I thought I was purchasing tickets from the only authorized seller and completed my transaction quickly due to the timer countdown you'll see when buying tickets. Only after purchasing did I realize I was buying from a reseller for more than double the face value before the tickets even went on sale. Their no cancellation policy only confirms that they don't have good intentions. I only have myself to blame for not slowing down and confirming what I was buying, but this type of business gives other businesses a bad name.
I have placed these tickets in my Apple wallet. Are these tickets complete or do I have to make another step the day of the performance?
Easy to buy tickets with smooth experience this far. Thank you
I ordered my tickets but they won't be delivered to me until the day before the concert so I can't rate anything until I have had the experience of ordering and receiving my tickets.
Experience was easy and spot on. Will be recommending to friends and family and definitely using again.
I followed the link in the email that I received only to find out that I needed to set up the tickets in the MLB app and then another partner app. It was pretty frustrating and confusing to be honest.
All went smoothly; I am now needing an adjustment due to a handicap situation, and am waiting to see how flexible they will be
Had a good overall experience getting tickets, but it should be more clear that the prices are in USD instead of CAD.
First time using this process very difficult to talk to a person do not like the idea that I have to carry my tickets on my e-mail for six months
This is my first time using this website. The way it is presented leads one to believe that I purchased outright. Not disclosed that has to be relayed to seller and wait to see if that seller would ok it. In the meantime, it said no refund. Also said have to wait 2 days to see if get confirmation.
Called the company and verbally informed the rep about my displeasure. Of course she apologized but no refund, so stuck. Luckily the seller agreed the next day.
Too sly for me. 72 yrs old, want to be able to purchase outright w/out the angst.
Easy. However will wait til ticket is in my electronic possession before making final decision
Why must you keep bombarding my inbox with promotional ads and info gathering? Since you won't send me the tickets until right before the date of the show, I can't block your spam or I won't receive the tickets.
Easy to order, no outrageous reseller fees.
I wish I would of actually took a minute to look at the tickets as I paid the absolute most for the worst seats. But lesson learned
The price on the tickets were half of the price i paid andnot detailed information was added to show me why my bill was $159.00 and not the $ 80.00 on the tickets.
Service is fine, but they're making me write this review in order to confirm my ticket and receive it. I've never had this problem before
Overall it was good, still haven't received the tickets which is odd. But it was a timely delivery of the confirmation email.
I did not intend to purchase tickets from a 3rd party vendor & thought I was purchasing from the concert site. When I realized it was within minutes of placing my order - and I tried to cancel. But Tickets on Sale has a no cancellation policy. So I now have tickets that cost me double what they are selling for through the venue - and they are still available. Very frustrating as it is hundreds of dollars difference.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members