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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I clicked the link in the first unnecessary/redundant email to confirm that I got my order confirmation email, and apparently, if I don't complete this survey too, you keep emailing me until I do. It's annoying, and won't help the ratings.
J'adore la facilité pour achat de billet et la sécurité.
Purchasing the tickets was easy enough. I do wish I would receive paper tickets prior to the concert. I have concerns pulling up the tickets on my phone. Sorry I am old.
We gave a 3 rating instead of higher because we're confused about parking. We read it's included with the tickets than received an email about purchasing parking passes. Which is it and how do we get our free parking passes?
Purchasing was relatively easy but it became confusing when I started to get e—mails from both Tickets on Sale and Ticketmaster with no clear way of knowing when I would get my tickets.
I think it was a little hard to use and need better way of getting tickets, as having sign up for app to receive them first.
The purchase was easy, however I am not super thrilled that I could not pick my seats. Was able to choose the row but not the seats. For 4 large people it is not the greatest not being able to pick the exact seats I was buying. We will be in the middle of the row! Boo!
Tricked into paying 2x over face value. This company acts like the tickets are running out before they are even available for sale and upcharges! Beware!
It was good, got good seats and was done with ease. I haven't received my tickets yet.
I can't plan for hotel and transportation unless I actually know I have show tickets!
C'est la premiere fois que j'achete des billets par un revendeur. Je suis déçue de ne pas savoir quels sieges j'ai achetés.
Not proper notice that TicketsOnSale is a reseller with zero control over the tickets. I am not expected to receive the tickets until the day before the show. How is someone supposed to travel, book transportation, accomodations etc and not have tickets - what if the Seller fades? Not good - wont be using the web site again.
I had a bad experience. There was no indication that I had to pay in US dollars. I would never in my life pay 250 dollars per ticket to see a show.
Was quick and easy to follow, check out was easy and confirmation email came within an hour! Would recommend!
I would have a been a great experience if I was given the option to select my own seats.
I would have liked to select my actual seat first. But other than that it was quick and easy.
Purchasing the ticket was a good experience but it's strange that I have to wait for the day before the event to get the ticket.
Very hard to get the tickets, find out how much they cost, the fact that. They were priced in US was not obvious - and then cap that off by making it impossible to get help since the chat bot on the service site had very stock inquiries it could handle. Then I had to download the website if I wanted to get my tickets - what ever happened to being able to opt to have them delivered to my in box?
The tickets are extremely overpriced. They were not clear about the fact that you can't cancel your order. I recommend Gametime or directly from the venue for a far more reasonable price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members