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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,381 reviews

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Mexico
1 review
0 helpful votes
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Easy way
June 13, 2023

Easy to buy tickets in that web page. I would like that send the tickets at the moment to buy them.

Date of experience: June 12, 2023
Canada
1 review
0 helpful votes
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Confusing
June 13, 2023

Please make the final payment more clear! Especially when paying with international money (not USD).

Date of experience: June 12, 2023
New York
1 review
0 helpful votes
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Not bad
June 13, 2023

Check out was pretty good not that bad a bit slow to load tho

Date of experience: June 12, 2023
GB
2 reviews
0 helpful votes
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Very easy and quick
June 12, 2023

It's a pleasure to know they work with Tickets Masters it puts your mind at ease when it comes to security

Date of experience: June 12, 2023
Missouri
1 review
0 helpful votes
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HORRIBLE EXPERIENCE
July 12, 2023

I purchased two tickets for a comedy show to celebrate my anniversary. When we went to the venue, we learned the show was in Spanish. We don't speak Spanish and this fact was not advertised on the website when I purchased the tickets. I attempted to get a refund and was denied by the company. This is bad business and I will never buy from this company again.

Date of experience: June 12, 2023
New Jersey
1 review
1 helpful vote
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Run Away! I will NEVER use this service again. I was charged $174 for two tickets. I finally got the tickets and the price printed on each ticket is $47.50. I placed the order on May 27 and never received a confirmation, or tickets. Finally called as the show is tomorrow. It took 30 minutes for the guy to first lie to me and say he had sent the tickets this morning, yeah right, and then actually send them to me. I am horrified. They are lawn seats. The show isn't even sold out. Ripped off!

Date of experience: June 12, 2023
Connecticut
1 review
0 helpful votes
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Do not use this company
July 12, 2023

This company uses trickery to pay high prices for tickets that are going for a much lower price. Do not use this company.

They charged me $140 for a ticket for an area (best seats) that sold for $40 less if I chose the individual seats.

RIPOFF!

Date of experience: June 12, 2023
Colorado
1 review
0 helpful votes
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GOOD
June 12, 2023

It was a good experience. Clean, fast, and accessible. No problems at all.

Date of experience: June 12, 2023
Oklahoma
1 review
0 helpful votes
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Price
July 12, 2023

Didn't get a bar code therefore had to go to box office while there found out tickets were only $18.00 as to the $59.00 I paid with this site

Date of experience: June 12, 2023
Canada
1 review
0 helpful votes
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RIPOFF! DON'T USE THIS SITE
July 12, 2023

The whole experience was sketchy. Kept getting popups saying "hurry, tickets are almost sold out"(they are not even close to being sold out). I chose seats in row A and ended up with seats in row S. The amount of $ that was charged ended up being $30 more than the pending charge on my card (more hidden fees?). The markup was too high on the tickets, I could have got the same tickets directly from Ticketmaster for 1/2 the price I ended up paying.

Date of experience: June 12, 2023
Puerto Rico
1 review
0 helpful votes
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My tickets
July 12, 2023
Updated review

I haven't received my tickets to Ricardo Arjona. Please advise what to do on my part or refund my method of payment PayPal

Date of experience: June 11, 2023

So far so good
June 6, 2023
Previous review

So far so good

Date of experience: June 5, 2023
Texas
1 review
0 helpful votes
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Not sure if I order my tickets!
July 12, 2023

Confused! Not sure I ordered my tickets. Not good!

Date of experience: June 11, 2023
Louisiana
1 review
0 helpful votes
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Over priced.
July 11, 2023

Tickets were 3 times face value. If I'd had my glasses on, your sight would not been able to rip me off.

Date of experience: June 11, 2023
California
1 review
0 helpful votes
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Terrible
July 11, 2023

Paid for tickets. Never got it or any response from customer services

Date of experience: June 11, 2023
California
1 review
0 helpful votes
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Nelly ticket purchase
July 11, 2023

Not satisfied No updates on my purchase. I feel like I should be getting more information and updates on my tickets that I purchased.

Date of experience: June 11, 2023
Colorado
1 review
0 helpful votes
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Can't download tickets
July 11, 2023
Updated review

It says press tab to accept tickets but Ticketmaster says I'm a bot and won't download the tickets to my iPhone

Date of experience: June 11, 2023

Quick and easy
June 10, 2023
Previous review

Quick and easy

Date of experience: June 10, 2023
California
1 review
0 helpful votes
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Have not received the tickets
July 11, 2023

Have yet to receive my tickets that I bought and paid for already. We'll see if I get them in the morning.

Date of experience: June 10, 2023
Massachusetts
1 review
0 helpful votes
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Mislead
July 11, 2023
Updated review

Paid too much, total few seats available but wasn't true and didn't get the seats that I requested. Wouldn't use again.

Date of experience: June 10, 2023

It was Good
June 10, 2023
Previous review

It was Good

Date of experience: June 10, 2023
New Hampshire
1 review
0 helpful votes
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Total confusion during process.
July 11, 2023

My daughter picked out tickets to an upcoming concert but by the time I entered the payment info, I received a message that the time had expired. While attempting to start over, I then received an email thanking me for my purchase with a receipt of payment. An hour later, I received a phone call asking if the purchase was valid. After confirming the tickets I ordered, I was told the sale was good. Minutes later I received another email that the purchase was canceled. I called and was told there was a problem with my card (there isn't) and the rep asked for my card info again. I told them to cancel the order and ended up finding cheaper tickets elsewhere.

Date of experience: June 10, 2023
California
1 review
0 helpful votes
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Great
June 10, 2023

You were easy to access, you had the band I wanted to find who were touring. You guys responded back in a timely manner. I appreciated your map of the seating chart.

Date of experience: June 10, 2023