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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,401 reviews

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Massachusetts
1 review
0 helpful votes
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Nonsense!
July 21, 2023

I purchased $400 tickets got insurance on them and the show got cancelled I never got an email saying there was going to be a reschedule so I flew to another state to find out the show wasn't on for the night. I'm very upset especially because I paid for insurance and they're saying they can't help me get a refund. Crazy smh!

Date of experience: June 20, 2023
California
1 review
0 helpful votes
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Frustrating
July 18, 2023

I just found out that the event I bought tickets for was cancelled and instead of them refunding my money o get a store credit with and expiration date! What a freakin rip off! Won't be using them again!

Date of experience: June 18, 2023
New Hampshire
1 review
0 helpful votes
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No tickets yet
July 18, 2023

I bought tickets but cant find them! It should not be this challenging to get the tickets I bought.

Date of experience: June 17, 2023
Canada
1 review
0 helpful votes
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Tickets for Shania in Halifax.
June 17, 2023

A user friendly process. Immediate delivery of e-tickets to my email. Confirmation number includes. Scanned at concert. No issues.

Date of experience: June 17, 2023
Florida
1 review
0 helpful votes
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Dissatisfied Customer
July 16, 2023

Very dissatisfied. Impossible to speak with a person regarding my problem and no answers to written messages.

Date of experience: June 16, 2023
Texas
1 review
0 helpful votes
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Tickets
June 16, 2023

Quick and easy process, son is happy to go to concert.

Date of experience: June 15, 2023
North Carolina
1 review
0 helpful votes
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Never Received Tickets
July 15, 2023

I ordered tickets to a same-day baseball game and was directed to get the tickets from the MLB Ballpark app. After verifying my email, I still never received the tickets. Absolute waste of money.

Date of experience: June 15, 2023
New York
1 review
0 helpful votes
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Good purchasing experience
June 15, 2023

Have not attended the event yet but will post another review if asked

Date of experience: June 15, 2023
California
1 review
0 helpful votes
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TERRIBLE
July 15, 2023

I was scammed and not given my ticket. Customer service said they'll do an investigation that'll take 3-5 business days? But couldn't do anything for me on the day of the show. Which I drove 4 hours for.

Date of experience: June 14, 2023
Canada
1 review
0 helpful votes
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Not hapoy
July 15, 2023

Tickets won't pull up electronically. Can't print them from my IPhone as I am from out of town w no print access. Help!

Date of experience: June 14, 2023
Maryland
1 review
0 helpful votes
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No received my tickets yet
June 14, 2023

Very
Bad experience
No work for me no reviews please

Date of experience: June 14, 2023
South Carolina
1 review
0 helpful votes
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Terrible
July 14, 2023

My little brother somehow managed to buy a ticket on here, which I caught not even 5 minutes later, and they would not give a refund.

Date of experience: June 14, 2023
Massachusetts
2 reviews
0 helpful votes
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What did you do?
July 14, 2023

Like being ripped off. You literally took someone else's work, sold it to me, and charge me a bunch of money to do nothing.

Date of experience: June 14, 2023
Illinois
1 review
0 helpful votes
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Helpful
June 14, 2023

Helpful finding tickets and having cheap tickets good work

Date of experience: June 14, 2023
Michigan
1 review
0 helpful votes
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Last minute purchase for an event, had to keep contacting tour aervice to find my tickets. They kept having issues locating the order. When the seller finally released the tickets I couldnt get in their site to open or recieve them. I missed out on an event because of how slow and didicult of a process it was.

Date of experience: June 14, 2023
New York
1 review
0 helpful votes
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No tickets received
July 14, 2023

I purchased tickets for Dead & Company and still have not received the tickets. I contact the tickets on sale and was told by a bot and it takes time. Concert is in 48 hours and still nothing.

Date of experience: June 13, 2023
Canada
1 review
0 helpful votes
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Bait and Switch
July 14, 2023

I choose tickets in the front if the balcony. When the purchase was finalized the tickets were in the very back of the balcony. When I complained I was told I could not get a refund but I could buy more tickets wher I wanted to sit!

Date of experience: June 13, 2023
Canada
1 review
0 helpful votes
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What I think
June 13, 2023

It wasn't that hard finding your way about on the site also it's not a scam I thought so at first but I trust the process only problem is you gotta wait at least 4 days to receive your tickets, otherwise it's all good.

Date of experience: June 13, 2023
Connecticut
1 review
0 helpful votes
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Waste of Money
July 13, 2023

Purchased a parking pass and never received the QRL code. Called customer service and was told sorry seller not answering the phone. Haven't received my $$ back $117.00 and they couldn't get us a new pass. We were stuck walking over 20 minutes to our concert. We were on hold for over 10 minutes while they looked into this.

Date of experience: June 13, 2023
Alabama
1 review
0 helpful votes
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Waiting On Final Ticket
July 13, 2023

I ordered four (4) tickets and thus far I only received three (3).
Waiting on my final ticket. Why was only three sent>

Date of experience: June 13, 2023