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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,365 reviews

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California
1 review
0 helpful votes
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James Taylor Tickets
June 9, 2023

Easy to order & tickets in section as stated. Thank you!

Date of experience: June 9, 2023
Canada
1 review
0 helpful votes
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People think Ticket Master sucks? This company takes the cake. Poor customer service, no refunds etc. Amazing, how they're still in business and have such a good review rating. Better off using Ticket Master.

Date of experience: June 9, 2023
Florida
1 review
0 helpful votes
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Worst service ever!
July 9, 2023

When we placed our order there was nothing indicating the event was 21+. Two days later it was put on the website that the event is 21+. I showed proof that no where did it say 21+ when I placed my order, including in the emails. I was told there's nothing they can do and they recommend I resell my tickets.

Date of experience: June 9, 2023
Missouri
4 reviews
0 helpful votes
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Ease of ordering
June 9, 2023

The order site was very simple and gave direct directions.

Date of experience: June 9, 2023
New Mexico
1 review
0 helpful votes
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Very easy to purchase
June 9, 2023

It was very easy to purchase tickets. No problems at all

Date of experience: June 9, 2023
Nevada
1 review
0 helpful votes
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See my email
July 9, 2023

Prices changing on the fly. Exorbitant fees. Just disgusting

Date of experience: June 9, 2023
Georgia
1 review
0 helpful votes
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Slow
July 8, 2023

Extremely slow in getting my tickets to the point to where it's an hour before game time and still haven't gotten my E tickets

Date of experience: June 8, 2023
New York
1 review
0 helpful votes
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First time buyer.
June 8, 2023

It was a really great experience it was a quick and easy purchase with no issues.

Date of experience: June 8, 2023
California
1 review
0 helpful votes
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Insurance price was not upfront
July 8, 2023

The price for the insurance was not given and then I got a separate charge for over $30. I would not have purchased it had been added to the ticket cost and obvious what I was being charged.

A lot of the tickets would only let you purchase one at a time which was inconvenient because we didn't know if that meant only one ticket left in that section or what it meant there were no directions.

Date of experience: June 7, 2023
Canada
1 review
0 helpful votes
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Together time
June 7, 2023

So far every thing is good ease to do convenient way to access tickets

Date of experience: June 7, 2023
Canada
1 review
0 helpful votes
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Just bought tickets for a show in August. The Order Confirmation states that I won't see my tickets until de day before the show... Not very promising... Will update the review/rating once I figured if I just got scammed or not...

Date of experience: June 7, 2023
Canada
1 review
0 helpful votes
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Easy-peasy
June 7, 2023

Super easy to reserve & purchase last minute tickets. Great seats. Great resale purchase price. Fast transfer received via email.

Date of experience: June 7, 2023
New York
1 review
0 helpful votes
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Guitars and Stars
July 7, 2023

Not good. Prices were way too high. Paid $146.00 for tickets that were sold by the original venue(on the same day) for $65.00.
While in line the day of the concert, folks said they were buying similar tickets for $10.00. This is not fair.
Also, had difficulty transferrng the tickets to ticketmaster.

Date of experience: June 7, 2023
GB
1 review
0 helpful votes
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Never received tickets
July 7, 2023

I never got my tickets. It said I was a bot and wouldn't let me receive them. I am extremely pissed. I would appreciate a phone call so I can figure this out before the concert on Thursday

Date of experience: June 6, 2023
Indiana
1 review
0 helpful votes
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Great service
June 6, 2023

Tickets were easy to purchase. My fiancé tried Ticketmaster several times throughout the day. Got tickets first time on this site. Awesome!

Date of experience: June 6, 2023
Canada
1 review
0 helpful votes
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Happy to see the confirmation
June 6, 2023

Easy to manage just hope I get my tickets also it's up to you if you go for a reseller

Date of experience: June 6, 2023
Pennsylvania
1 review
0 helpful votes
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Scammmm
July 6, 2023

Complete scam. Never provided tickets. When I called in they kept making me download random ticket apps.

Date of experience: June 6, 2023
New Hampshire
1 review
0 helpful votes
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So easy!
June 6, 2023

Very satisfied with TicketsOnSale! So quick and easy to purchase the concert tickets I've been wanting. Highly recommend.

Date of experience: June 6, 2023
Ohio
1 review
0 helpful votes
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Worst ticket company do not buy from them!
July 6, 2023

I purchased 2 concert tickets from tickets on sale about 2 weeks ago. The next day I realized that they double charged my card. So I called and talked to them and told them what happened and they said all they see is the one charge so I asked to speak to someone higher up and they said there is no one higher than them I could speak to so he said they would look into it. I am now on week 2 not getting my money back and I called for the 5th time and talked to the 5th person and the guy said to call my bank Huntington and see if it's pending on their end because there is nothing they can do I even sent them the screen shot of my bank account and they said sorry but there is nothing they can do because all they see is the one charge for 108.38

Date of experience: June 6, 2023
Canada
2 reviews
0 helpful votes
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Misleading
July 6, 2023

Unfortunately, the prices were quoted in Canadian, but ended up being an American. It was disappointing that they were not properly informed.

Date of experience: June 6, 2023