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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,364 reviews

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Ohio
1 review
0 helpful votes
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Still no tickets
July 6, 2023
Updated review

I received the email to accept my tickets. Not sure why but was redirected to the Ticketmaster website, then subsequently had to download the Ticketmaster app, and it says that my r tickets have already been received by a different email. I still can't find the $200 worth of tickets I purchased.

Date of experience: June 6, 2023

It was good
June 6, 2023
Previous review

It was good.

Date of experience: June 5, 2023
North Carolina
1 review
0 helpful votes
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My experience
July 6, 2023

I can not provide you with truthful feedback until I actually receive my tickets. I understand that I will likely receive them the day before my event. Therefore, this time next year, I can accurately depict my experience. In lieu of this you could provide something that is concrete and confirms I have tickets. At which point I can give you five stars.

Date of experience: June 6, 2023
Canada
1 review
0 helpful votes
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TicketsOnSale robbed me
July 6, 2023
Updated review

I paid $90 for two tickets and when I wanted to access them, I found that they had already been sold to someone else.

For several days I exchanged on the chat and on the phone for hours and with 5 people and I never got my tickets and they never wanted to give me my money back.

Date of experience: June 5, 2023

Merci beaucoup!
June 1, 2023
Previous review

Merci beaucoup!

Date of experience: June 1, 2023
Missouri
2 reviews
4 helpful votes
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Log in impossible
July 5, 2023

Reset password then does not work. Difficult to use. Hope I can get my tickets.

Date of experience: June 5, 2023
Texas
1 review
0 helpful votes
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Scammed
July 5, 2023

No way to contact them to try to reschedule even though I paid "insurance". Don't order from this company!

Date of experience: June 5, 2023
Virginia
1 review
0 helpful votes
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Cancellation for No Reason
July 5, 2023

Within 20 minutes of receiving a confirmation and a charge to credit card, I received a cancellation with no explanation. With the cancellation I did receive a credit for the purchase amount but not the insurance that was purchased as part of the original transaction. Ultimately went back to Ticketmaster and completed a successful purchase. Won't be back.

Date of experience: June 5, 2023
New York
1 review
0 helpful votes
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Ticketmaster is a criminal enterprise but we have no choice but to use them

Date of experience: June 5, 2023
Massachusetts
1 review
0 helpful votes
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Tickets not arrived
June 5, 2023

So far so good, but you're asking for reviews and I have not recv'd my tickets yet.

Date of experience: June 5, 2023
Maryland
1 review
0 helpful votes
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Ziggy Marley
July 5, 2023

Easy and efficient way to purchase tickets for the concert.

Date of experience: June 5, 2023
Idaho
2 reviews
0 helpful votes
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Why log in?
June 4, 2023

It was easy to buy and use the tickets. I couldn't just download them from my email. I had to create an account.

Date of experience: June 4, 2023
Ohio
1 review
0 helpful votes
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Don't buy on this site
July 4, 2023

Way to take advantage of a buyer. Double price for lawn and fees for two totalling $60. Should only be a third of the cost. Lesson learned.

Date of experience: June 4, 2023
Florida
1 review
0 helpful votes
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Todavía no se de q trata esta página pero no he recibido tickets estoy en la espera

Date of experience: June 2, 2023
Canada
1 review
0 helpful votes
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Waste of time
July 3, 2023

Purchasing tickets is incredibly easy. Customer service is a joke.

Date of experience: June 2, 2023
Texas
1 review
0 helpful votes
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Over charged fees, no credit. Poor customer service

Date of experience: June 2, 2023
Utah
1 review
0 helpful votes
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Review
July 2, 2023

The added service charges were almost as much as a ticket. Not cool.

Date of experience: June 2, 2023
Minnesota
1 review
0 helpful votes
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I can't access my tickets now
July 2, 2023
Updated review

Not good, i cant access them now. How am i going to go to the show? This is stupid and i wanted to send my friend her ticket

Date of experience: June 2, 2023

No ii dont want to
June 2, 2023
Previous review

No ii dont want to

Date of experience: June 2, 2023
Florida
1 review
0 helpful votes
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They have not refunded the money for a refund that I requested on March 19 for a reservation in Liv. They told me that from three to 5 business days and two weeks have already passed

Date of experience: June 2, 2023
California
1 review
0 helpful votes
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I purchased 2 tickets through this app for the 85 south show, and the show was unfortunately rescheduled, I tried to reach out to the person who transferred the tickets to me however I have no way to access his email to see if I can get a refund! This is unfair to me because since they were a transfer to me I can't get my refund through ticket master now I'm forced to wait for a post poned show and out for over 200$ for a show I didn't see, I'm extremely aggrivated

Date of experience: June 2, 2023
California
1 review
0 helpful votes
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Smooth and as advertised
June 2, 2023

First time using this site, was leary because it is not with Ticketmaster who I have only dealt with in the past, but was a great experience! Would use again.

Date of experience: June 2, 2023
Illinois
1 review
0 helpful votes
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Ordering system is similar to other sites and all do not give you the total cost until you have added all your details. Wasted time doing this on other sites to find out the outrageous extras, including this site. I think it is all done to wear you out and then you just place your order.

Date of experience: June 1, 2023