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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had a simple and easy experience buying through TicketsOnSale. Will definitely check them out again in the future!
The process was user friendly and easy to purchase tickets.
The site was easy to see the seating and order tickets
Will never use your service again. Didn't realize us funds. Immediately tried to cancel as still pending but was told no even though transaction has yet to go through. Told to resell them. Then I took forever with all the steps to secure them. Will never use again and with tell anyone that asks about my experience.
As long as I don't have any problems recovering my tickets we good
First- it is never clear if you are paying after market. Your email confirmations are confusing: you don't label things consistently so I am never sure if my 'email confirmation' is the same as yours. Nightmare.
Servicio oportuno y de acuerdo a lo requerido
I thought the site was affiliated with the venue for the show. It's not. Later realized that I paid twice the price for the same GA ticket than if I bought through the venue ticket company.
Too many emails about getting the tickets, confirmation of getting them, asking again if I confirmed them. You buy them, then they email they sent them, then emaiil to confirm, then confirm that i confirmed etc etc! Always feeling like I have forgotten a strp
So Far-So Good, BUT now I'm getting anxious. Ordering was easy except, you cannot unserstand the seating arangements of this theater. I'm still not sure of my actual seat. I ordered my tickets, exactly a week ago. I did recieved my confirmation, from TicketsonSale, yes, but NO tickets.
How am I getting these tickets. I don't see where I can download them. It seems as if I have to remember the day of or before to download?
I have not received my tickets. Your links don't work. How do you reach customer service?
Says tickets have been delivered to follow next email but there is no next email and your customer service line is never open every time I try to send you a message to request help
The tickets were easy to purchase. So that part was very good. With that being said, I will not receive my actual tickets until August 7,2026. I will not have an accurate review until after I receive and use these tickets.
Je suis très déçu que vos communications ne soit pas adaptées en francais
Easy transaction! Picked my seats and a day later I had my tickets in my wallet!
I think my rating would be higher if I got my tickets. I paid for them, but have not received them yet.
I found just what I needed at a great price I tend to bounce from site to site looking for the better deals and when I find the deals I will return for future purchases
Well, actually I had to make a phone call to find about one of my tickets. It was confusing since I didn't know I had to check the QR code. Both tickets appeared the same. Therefore, I didn't know I received both of them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members