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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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So Far-So Good, BUT now I'm getting anxious. Ordering was easy except, you cannot unserstand the seating arangements of this theater. I'm still not sure of my actual seat. I ordered my tickets, exactly a week ago. I did recieved my confirmation, from TicketsonSale, yes, but NO tickets.
How am I getting these tickets. I don't see where I can download them. It seems as if I have to remember the day of or before to download?
I have not received my tickets. Your links don't work. How do you reach customer service?
Says tickets have been delivered to follow next email but there is no next email and your customer service line is never open every time I try to send you a message to request help
The tickets were easy to purchase. So that part was very good. With that being said, I will not receive my actual tickets until August 7,2026. I will not have an accurate review until after I receive and use these tickets.
Je suis très déçu que vos communications ne soit pas adaptées en francais
Easy transaction! Picked my seats and a day later I had my tickets in my wallet!
I think my rating would be higher if I got my tickets. I paid for them, but have not received them yet.
I found just what I needed at a great price I tend to bounce from site to site looking for the better deals and when I find the deals I will return for future purchases
Well, actually I had to make a phone call to find about one of my tickets. It was confusing since I didn't know I had to check the QR code. Both tickets appeared the same. Therefore, I didn't know I received both of them.
The purchase was easy. The multi-step delivery of the tickets and only ability to access the tickets through links is archaic. There are no options to even create an account on the website to store the tickets until the event.
Everything was as should be. Very simple and easy. Received confirmation email the same day!
Quick and easy and hopefully dependable
Ordered tickets for an event, found out it is a transferred ticket, not a will-call or mailed to me type. Kinda concerned to be honest. I'll find out the day before the event.
Purchased tickets not knowing this is a third party seller. After being billed twice what the tickets cost (billed in U.S. funds for a Canadian show), tried canceling minutes after I ordered and they refused refund even though they had not even yet sent me tickets. Scam site.
Overall TicketsOnSale's online ticket purchase site was easy to navigate. It included a diagram of the floor showing seat locations and a list of available tickets. However, I haven't received the tickets and haven't been informed when I should expect them. I didn't expect that when I bought the tickets. I was assured I would received them before the show in August. I was expecting to receive the tickets immediately.
Had a little trouble checking in for the concert - I was sent to box office - got resolved but she had to call a manager.
Purchasing the ticket is relatively easy but still pending to get the ticket one day before the concert.
I received a confirmation that they received my order- but have not received my tickets yet- which I find odd since they are digital tickets. I am a little nervous that I just got scammed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members