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TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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63,369 reviews

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Canada
1 review
0 helpful votes
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Would never use the service again
June 13, 2024

The site charged me in US dollars, I am in Canada and the event is down the street. This was not disclosed. I could have purchased the same tickets in CAD and been charged $200 less.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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I believe I was ripped off
June 13, 2024

I did not realize the ticket was GA parking for 250.00. I had already bought GA ticket for 50.00. There is no way to cancel. This is the last time I buy parking like this.

Date of experience: June 3, 2024
Canada
1 review
0 helpful votes
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I got ripped off bad
June 13, 2024

I was tricked into buying tickets for almost $250 more than they are worth. Got scammed by you guys! I'd love to know how it legal to do this?

Date of experience: June 3, 2024
Canada
1 review
0 helpful votes
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Problems with Ticketmaster App
June 13, 2024

I purchased tickets for the Asia show at the OLG Stage, but the app will not work on my older phone. A company rep was able to show me how I could still get my tickets and display them when entering the venue. I tried his suggestion and it worked.

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Extra fees
June 13, 2024

Extra fees on top of ticket price. I feel like it's a ripoff. Ridiculous charged two different fees

Date of experience: June 3, 2024
North Carolina
4 reviews
0 helpful votes
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Refund policy SUCKS
June 13, 2024
Updated review

You suck and suck you suck you suck you suck you suck you suck u suck

Date of experience: June 3, 2024

Quick and easy
May 13, 2024
Previous review

Quick and easy

Date of experience: May 3, 2024
South Carolina
3 reviews
1 helpful vote
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Your not helpful at all you should have different ways of delivering the tickets to the buyer.

Date of experience: June 3, 2024
Utah
1 review
0 helpful votes
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Bad
June 13, 2024

Bad experience with the purchase and postponement of the concert from May to October, 5 months later

Date of experience: June 3, 2024
Canada
1 review
0 helpful votes
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Great service, effective!
June 13, 2024

Fast reliable clear explanation, follow up email, all information was included.

Date of experience: June 3, 2024
Canada
1 review
0 helpful votes
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Terrible! Customer service is terrible! Want to cancel my tickets

Date of experience: June 3, 2024
Canada
1 review
0 helpful votes
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Flawless
June 13, 2024

Everything was well done, confirmation arrived in my email quickly and will all the information I needed

Date of experience: June 3, 2024
Indiana
1 review
0 helpful votes
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To hard
June 13, 2024

Need to figure out how to get the tickets for my costumers to give to them when i got my cubs tickets' that was a Breeze

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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Easy buy
June 13, 2024
Updated review

I dont know yet havent been to the venue yet, so will see after how it goes.

Date of experience: June 2, 2024

Seamless from start to finish
May 8, 2024
Previous review

Seamless from start to finish

Date of experience: April 27, 2024
Canada
1 review
0 helpful votes
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It would be nice to get my ticket a little sooner than 1 day prior to the concert.

Date of experience: June 2, 2024
North Carolina
1 review
0 helpful votes
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Feel scalped
June 13, 2024

Should've perused other ticket sales sites before I decided to buy.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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Awful.
June 13, 2024

This was the worst site ever we bought 4 tickets for a game and they said it would be there sunday night for a game on tuesday on sat night we asked when we were going to get them they said unfortunately your tickets will not be available till sunday at 11:59 and then another email saying that it the venue was withholding all tickets when our friend bought tickets and already had her tickets. Never use TicketsOnSale it's a scam go and use ticketmaster.😡😡

Date of experience: June 2, 2024
Texas
1 review
0 helpful votes
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The tickets cost at least 3 times what I would've paid had I gone to the venue website directly and even then they warn the tickets could be fraudulent. It's stressful until you're garnered entry. I accidentally clicked on this website thinking it was the venue. Not sure how that happened. I will be hyper vigilant in the future.

Date of experience: June 2, 2024

I felt scammed
May 31, 2024
Previous review

I didn't feel it was clear just how much of a mark up there would be on the ticket prices. It was more than double what I would have paid ordering directly from the vendor.

Date of experience: May 21, 2024
Massachusetts
1 review
0 helpful votes
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I had insurance on my ticket and was told I needed a Dr. note.I could not print my ticketWhere else could go.

Date of experience: June 2, 2024
Texas
1 review
0 helpful votes
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Somebody stole my credit card and you guys accepted it. However, your staff was very friendly, but I still haven't gotten my money back.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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I have not received my tickets yet and I am worried they won't come in time.

Date of experience: June 2, 2024