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TicketsOnSale

3.8

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From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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63,108 reviews

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Canada
1 review
0 helpful votes
Follow bachir W.
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I purchased a Blue Jays ticket with tickets on sale and the rink with the barcode they sent me didn't work at the gate at all. Their customer service put me on hold more than 20 mins to figure that out, but I had to give up the ticket as the game was already starting, so I ended up purchasing $70 ticket at the stadium booths to get in. They of course never called me back or do anything. Very disappointed… wasted $50…

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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Will I get my tickets?
June 12, 2024

I am being asked for a review without even having received my tickets for my event which is in 2 days. I have had to email multiple times to find out the status and when the delivery date passed they changed the delivery date saying it was a vending issue and if I didn't receive my tickets to reach out TO THEM the day before my event. I will never use this service again. Not sure I will even be able to go to my event since I still don't have my tickets and running out of time to purchase tickets from a reputable ticket seller.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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Such a Ripoff!
June 12, 2024

We thought you were a legitimate ticket vendor when we tried to buy tickets to a Christian Worship leader's performance. We had no idea that this is a scam, and that you jacked up the price 400% for tickets you don't even have yet! We managed to buy actual tickets later from the REAL vendor and you won't refund us.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
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Impatient
June 12, 2024

I just cant wait to have my tickets for heart on august 8 in montreal

Date of experience: June 2, 2024
Virginia
2 reviews
0 helpful votes
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User-friendly
June 12, 2024

But I feel baited and switched and gouged. I'm sure all the fees are outlined. Just not front and center. Way too expensive.

Date of experience: June 2, 2024
Virginia
1 review
0 helpful votes
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This company is a scam
June 9, 2024

SCAM- timed out and then ended up getting wrong tickets and would not cancel. Called immediately to try to speak to someone to cancel and got no one to pick up. After 30 minutes went to the chat and had the worst customer service experience and would not let me cancel. On top of that I still don't have access to my tickets. Disputed with bank and will be getting my money back as I STILL DONT HAVE THE WRONG TICKETS THEY WOULD NOT LET ME CANCEL.

Date of experience: May 30, 2024
Canada
1 review
0 helpful votes
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RIPPED OFF
June 9, 2024

I thought I was buying from the venue. I paid platinum prices for what I'm to expect are nose bleed seats, and I'm not to get those tickets until the DAY BEFORE THE EVENT. Total bull$#*!, your policies stink. I will NEVER USE YOUR SITE AGAIN.

Date of experience: May 30, 2024
Maryland
1 review
0 helpful votes
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I purchased, with confirmation, six tickets to game 5 of the PWHL finals and the sale was rescinded so more money could be earned elsewhere. This shouldn't be allowed since I had already reserved the tickets and paid for them.

Date of experience: May 30, 2024
California
1 review
0 helpful votes
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Ripoff
June 9, 2024

The site this described the game as close to selling our. The stadium is maybe 1/3 full. Fees were not disclosed.

Date of experience: May 29, 2024
Tennessee
1 review
0 helpful votes
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I still don't have my tickets.
June 8, 2024

I'm still waiting on my tickets. They took my money immediately but my tickets didn't arrive immediately.

Date of experience: May 29, 2024
Canada
1 review
0 helpful votes
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Never again!
June 8, 2024

I was redirected to this site and had no intention to purchase tickets. I made an error as your site charges a crazy amount for tickets with no refund. Also in USD not Canadian dollars. I paid twice as much as I wanted to now I'm stuck with the bill!

Date of experience: May 29, 2024
Michigan
1 review
0 helpful votes
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No ticket
June 8, 2024

The event is less than 12 hours away and still no ticket

Date of experience: May 29, 2024
Texas
1 review
0 helpful votes
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Misleading
June 8, 2024

No where did it say how much the service fee was and when it was all said and done my total was just at a hundred dollars more than what the two tickets were. Don't use unless you have to.

Date of experience: May 28, 2024
Canada
1 review
0 helpful votes
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Never purchase here again
June 8, 2024

Didn't get 10% discount that was offered. Called customer service and no help. Very disappointed

Date of experience: May 28, 2024
California
1 review
0 helpful votes
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What a rip off
June 8, 2024

What a complete rip off. It's going to be a bunch of reserves. And the service is absolutely shocking.

Date of experience: May 28, 2024
Canada
1 review
0 helpful votes
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Never again
June 8, 2024

The time to purchase the tickets is very short to be able to read every singer detail of your terms and conditions. After receiving the statement from my credit card I realized there was a problem. I requested a refund and I was informed today That a refund was not possible and to try to resell them! I will only supposedly receive the tickets the day before the event. Therefore it's absurd to even suggest to "resell" something that I don't have.
I will contact my CC and cancel the purchase through them. Never, ever again will purchase anything with you. And I will make sure to mentioned to every single person I know

Date of experience: May 28, 2024
Indiana
1 review
0 helpful votes
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I had no idea that the service fee would be so extreme. It was not stated anywhere that I saw and even when I tried to find it I had to seriously LOOK. I thought I had been scammed! A $128 ticket cost $45 in fees! Outrageous!

Date of experience: May 28, 2024
Canada
1 review
0 helpful votes
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Ticket paid in full and only available to receive in 30 days which less than 24h before the concert.

Date of experience: May 28, 2024

Good price, easy to find, would have loved a link see...
June 7, 2024
Previous review

Good price, easy to find, would have loved a link see where seat actually located in the venue

Date of experience: May 28, 2024
California
1 review
0 helpful votes
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So many fees to pay
June 7, 2024

You think you're buying a $100 ticket and when you check out, it's $150. That's ridiculous and I hope the government steps in to protect this predator behavior.

Date of experience: May 28, 2024
California
2 reviews
0 helpful votes
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Unfortunate. They collect the full amount and told me now that I will not get the tickets until the day before the show. What?
I have to book the hotel to stay in Napa now. Makes me very nervous that I am actually going to get the tickets!

Date of experience: May 28, 2024