Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TicketsOnSale

TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
How would you rate TicketsOnSale?
grey stargrey stargrey stargrey stargrey star

TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

63,129 reviews

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
Follow Harold O.
Unfollow Harold O.
Share Review
Report Review

To hard
June 13, 2024

Need to figure out how to get the tickets for my costumers to give to them when i got my cubs tickets' that was a Breeze

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
Follow joni k.
Unfollow joni k.
Share Review
Report Review

Easy buy
June 13, 2024
Updated review

I dont know yet havent been to the venue yet, so will see after how it goes.

Date of experience: June 2, 2024

Seamless from start to finish
May 8, 2024
Previous review

Seamless from start to finish

Date of experience: April 27, 2024
Canada
1 review
0 helpful votes
Follow Neil X.
Unfollow Neil X.
Share Review
Report Review

It would be nice to get my ticket a little sooner than 1 day prior to the concert.

Date of experience: June 2, 2024
North Carolina
1 review
0 helpful votes
Follow Nathan R.
Unfollow Nathan R.
Share Review
Report Review

Feel scalped
June 13, 2024

Should've perused other ticket sales sites before I decided to buy.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
Follow Bloop B.
Unfollow Bloop B.
Share Review
Report Review

Awful.
June 13, 2024

This was the worst site ever we bought 4 tickets for a game and they said it would be there sunday night for a game on tuesday on sat night we asked when we were going to get them they said unfortunately your tickets will not be available till sunday at 11:59 and then another email saying that it the venue was withholding all tickets when our friend bought tickets and already had her tickets. Never use TicketsOnSale it's a scam go and use ticketmaster.😡😡

Date of experience: June 2, 2024
Texas
1 review
0 helpful votes
Follow Tiffany G.
Unfollow Tiffany G.
Share Review
Report Review

The tickets cost at least 3 times what I would've paid had I gone to the venue website directly and even then they warn the tickets could be fraudulent. It's stressful until you're garnered entry. I accidentally clicked on this website thinking it was the venue. Not sure how that happened. I will be hyper vigilant in the future.

Date of experience: June 2, 2024

I felt scammed
May 31, 2024
Previous review

I didn't feel it was clear just how much of a mark up there would be on the ticket prices. It was more than double what I would have paid ordering directly from the vendor.

Date of experience: May 21, 2024
Massachusetts
1 review
0 helpful votes
Follow PatrickGahan S.
Unfollow PatrickGahan S.
Share Review
Report Review

I had insurance on my ticket and was told I needed a Dr. note.I could not print my ticketWhere else could go.

Date of experience: June 2, 2024
Texas
1 review
0 helpful votes
Follow Frank R.
Unfollow Frank R.
Share Review
Report Review

Somebody stole my credit card and you guys accepted it. However, your staff was very friendly, but I still haven't gotten my money back.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
Follow Laree S.
Unfollow Laree S.
Share Review
Report Review

I have not received my tickets yet and I am worried they won't come in time.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
Follow Jane W.
Unfollow Jane W.
Share Review
Report Review

Concert tickets
June 13, 2024

I purchased 2 tickets to see Billie Ellish in Vancouver on December 3. I chose seats and paid. I was told I would not receive my tickets until December 1. Maybe that's normal but seems sketchy to me. I paid a lot for the tickets and expect to get them asap to price it.

Date of experience: June 2, 2024
Tennessee
2 reviews
0 helpful votes
Follow Raleigh O.
Unfollow Raleigh O.
Share Review
Report Review

Inflexible
June 13, 2024

Unreasonable pricing with an unreasonable no refund policy.

Date of experience: June 2, 2024
Colorado
1 review
0 helpful votes
Follow Jon O.
Unfollow Jon O.
Share Review
Report Review

Excellent
June 13, 2024

Great and easy transaction. Would use again. If you have questions,they are quick to help you anyway they can

Date of experience: June 2, 2024
California
1 review
0 helpful votes
Follow Diedrea Q.
Unfollow Diedrea Q.
Share Review
Report Review

Venue said they are a scam.
June 13, 2024

This company's ticket process was a fiasco. The venue I went to told me they were a scam. I had to buy another set of tickets because the link they sent me wouldn't work after many efforts. I called them and the denied me a refund. Tough lesson.

Date of experience: June 2, 2024
Texas
1 review
0 helpful votes
Follow Yvonne P.
Unfollow Yvonne P.
Share Review
Report Review

SCAM
June 13, 2024

There were hidden fees and they would not cancel and refund my money

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
Follow Philippe X.
Unfollow Philippe X.
Share Review
Report Review

I feel that I was duped
June 13, 2024

The websites looks like the real thing yet it isn't. You think that the ticket you are about to purchase is the correct seating and row. But it isn't. I am disappointed in myself for accepting to go on with the ticket selection that was not what I wanted.

Date of experience: June 2, 2024
Pennsylvania
1 review
0 helpful votes
Follow L P.
Unfollow L P.
Share Review
Report Review

This company is a SCAM!
June 13, 2024

I never received tickets for my event. When Inwent to the venue they told me that they do no deal with re-sellers. I was able to get rush tickets at 1/10 what Tickets on Sale charged me. While I did get a refund, the whole experience was terrible and I won't use Tickets on Sale again.

Date of experience: June 2, 2024
Canada
1 review
0 helpful votes
Follow jonny O.
Unfollow jonny O.
Share Review
Report Review

$#*! sale
June 13, 2024

Very bad dont have my ticket yet cant be refund poor service its the last time

Date of experience: June 2, 2024
Texas
1 review
0 helpful votes
Follow BRENDA W.
Unfollow BRENDA W.
Share Review
Report Review

I felt the prices of the seats were very expensive, according to the view that we received. The rodeo personnel ended up by moving us to better seats that were not taken, but that was not a reflection of tickets on sale, but of the venue. It turned out to be a good thing.

Date of experience: June 2, 2024
Nevada
1 review
0 helpful votes
Follow Juan A.
Unfollow Juan A.
Share Review
Report Review

No specific time
June 13, 2024

I cant rate my experience because i dont have any info on if I actually bought tickets, moneys been taken out of my account but as far as if im actually goin to the venue i dont know. So i have to wait until a couple days before the show, thats the dumbest thing ever. I cant even plan a hotel

Date of experience: June 2, 2024
Illinois
1 review
0 helpful votes
Follow George O.
Unfollow George O.
Share Review
Report Review

Seniors and/or Veterans
June 13, 2024

I could not get an answer as to why there were no special pricing for seniors and or Veterans.

Everyone always thanking veterans for their service. It's only lip service because the money is more important than the actual little it would take to give a veteran a break.

Date of experience: June 2, 2024