Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I dont know yet havent been to the venue yet, so will see after how it goes.
It would be nice to get my ticket a little sooner than 1 day prior to the concert.
Should've perused other ticket sales sites before I decided to buy.
This was the worst site ever we bought 4 tickets for a game and they said it would be there sunday night for a game on tuesday on sat night we asked when we were going to get them they said unfortunately your tickets will not be available till sunday at 11:59 and then another email saying that it the venue was withholding all tickets when our friend bought tickets and already had her tickets. Never use TicketsOnSale it's a scam go and use ticketmaster.😡😡
The tickets cost at least 3 times what I would've paid had I gone to the venue website directly and even then they warn the tickets could be fraudulent. It's stressful until you're garnered entry. I accidentally clicked on this website thinking it was the venue. Not sure how that happened. I will be hyper vigilant in the future.
I didn't feel it was clear just how much of a mark up there would be on the ticket prices. It was more than double what I would have paid ordering directly from the vendor.
I had insurance on my ticket and was told I needed a Dr. note.I could not print my ticketWhere else could go.
Somebody stole my credit card and you guys accepted it. However, your staff was very friendly, but I still haven't gotten my money back.
I have not received my tickets yet and I am worried they won't come in time.
I purchased 2 tickets to see Billie Ellish in Vancouver on December 3. I chose seats and paid. I was told I would not receive my tickets until December 1. Maybe that's normal but seems sketchy to me. I paid a lot for the tickets and expect to get them asap to price it.
Unreasonable pricing with an unreasonable no refund policy.
This company's ticket process was a fiasco. The venue I went to told me they were a scam. I had to buy another set of tickets because the link they sent me wouldn't work after many efforts. I called them and the denied me a refund. Tough lesson.
The websites looks like the real thing yet it isn't. You think that the ticket you are about to purchase is the correct seating and row. But it isn't. I am disappointed in myself for accepting to go on with the ticket selection that was not what I wanted.
I never received tickets for my event. When Inwent to the venue they told me that they do no deal with re-sellers. I was able to get rush tickets at 1/10 what Tickets on Sale charged me. While I did get a refund, the whole experience was terrible and I won't use Tickets on Sale again.
I felt the prices of the seats were very expensive, according to the view that we received. The rodeo personnel ended up by moving us to better seats that were not taken, but that was not a reflection of tickets on sale, but of the venue. It turned out to be a good thing.
I cant rate my experience because i dont have any info on if I actually bought tickets, moneys been taken out of my account but as far as if im actually goin to the venue i dont know. So i have to wait until a couple days before the show, thats the dumbest thing ever. I cant even plan a hotel
I could not get an answer as to why there were no special pricing for seniors and or Veterans.
Everyone always thanking veterans for their service. It's only lip service because the money is more important than the actual little it would take to give a veteran a break.
Answer: Terrible do not use this company, you will not get your tickets or your refund
Answer: I received the link and the tickets were transferred successfully however I have known of others who experienced difficulty. The only advice is to pay attention to the due date established for you to receive your tickets and if you do not receive them by the date guaranteed then call the vendor. Don't let extra time go by or wait until the day of the event. They are supposed to provide support if you experience difficulty with the transaction.
Answer: They refuse to give refunds especially if the event is cancelled. Do not buy from Them

