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TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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63,408 reviews

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New Jersey
1 review
0 helpful votes
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Approach with caution...
June 17, 2024

Like anything else that involves purchasing items on line, please exercise caution!

Date of experience: June 7, 2024
Canada
1 review
0 helpful votes
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Terrible!
June 17, 2024

They are scalpers and extremely upset at them for buying all the tickets to Lorna shore and reselling them wayyyy higher, they were supposed to be 230$ for two tickets including taxes and service fee but after the transaction to my bank account it came up to 326$ NEVER Will I buy tickets from them ever AGAIN!

Date of experience: June 7, 2024
Virginia
1 review
0 helpful votes
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I'm getting up there in years but attend lots of concerts and see no reason to stop now. However, it is such a drag for me to get the tickets over to my phone. Granted, I'm a dinosaur and not as knowledgeable as younger people.

But I can't seem to find an alternative and its frustrating. I'm always afraid I'll lose the entire site on my phone and thus lose the tickets.

I've been to 3 shows in the last month or so and have tickets to e more shows.

As far as my call for assistance it was quite an experience with evidently someone new on the phone. No disrespect to her but the length of the call with
Poor results again is frustrating. Especially with no resolution.

Anyway, you asked so there it is... A show is supposed to be a fun experience and not a "pain in the." to get in the door. Especially when you already have my money.

As

Date of experience: June 7, 2024
Oregon
1 review
0 helpful votes
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Highway robbery
June 17, 2024

This group charged me almost $100/ticket for tickets that actually ended up being $35 each. The theater was changed, too, and my seats were very difficult for my father-in-law to get to.

Date of experience: June 6, 2024
Canada
2 reviews
0 helpful votes
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Wrong seats and overcharged
June 16, 2024

I booked for specific seats in a specific section, and this was not what was sold to me. Then once I accepted the tickets in said email, I was overcharged what I initially paid...what's going on? How do I rectify this?

Date of experience: June 6, 2024
Wisconsin
1 review
0 helpful votes
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I have no choice, but to purchase from this company. It's not right.

Date of experience: June 5, 2024
Minnesota
1 review
0 helpful votes
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Tickets were listed as $59 including tax and for 2 of them I got charged $220 total...no breakdown of the items were provided

Date of experience: June 5, 2024
Canada
1 review
0 helpful votes
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Terrible, and tickets were triple then what they cost.

Date of experience: June 5, 2024
Mexico
1 review
0 helpful votes
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The tickets havent been transfer
June 15, 2024

Fake, fraud. The tickets havent been tranfered and the event is tomorrow. I payed a lot por nothing.

Date of experience: June 5, 2024
Canada
1 review
0 helpful votes
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Over charged
June 15, 2024

I was charged the price in American dollarsInstead of converting the Americandollars. For example,, my three tickets for Cirque de Solei in Halifax were 108 dollars each = 324 Canadian dollars. In total I was charged 605 Canadiandollars. I have called up many times to speak to a supervisor they say there are not available. The other staff I spoke to either did not understand me or gave me stupid reasons as to why this had been done. I need to be reimbursed for the overcharges

Date of experience: June 5, 2024
Virginia
2 reviews
1 helpful vote
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Terrible customer service
June 15, 2024
Updated review

Bought tickets to a show and was denied access and did not get a refund. In total $750 wasted and lots of aggravation. I wouldn't never do business with them again

Date of experience: June 5, 2024

Tickets were not valid
June 1, 2024
Previous review

I bought tickets and they were not accepted on arrival I called support they couldn't help me and I had to buy new tickets last minute

Date of experience: May 21, 2024
Oklahoma
1 review
0 helpful votes
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THE CUSTOMER SERVICE REP WAS NO HELP WHATSOEVER, VERY ADAMANT ABOUT NO REFUNDS, EVEN THO I AM NEEDING SURGERY.

Date of experience: June 4, 2024
North Carolina
1 review
0 helpful votes
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I had been waiting for ticket sales to go live and when they did jumped to buy the ones for the first day of the College Men's Baseball Tournament. I needed three but could only buy in even numbers, but I really wanted to take my 84 year old mother, who's a huge fan. SO I bought four seats for about $62 each, when I only needed three. By the time this seller tacked on its fees, the total price was over $300 (remember, what I wanted was three tickets, which would have totaled less than $190). THEN it turned out the site was so unclear that I had only purchased tickets for the first game of the first day, which was not the game my team played in. I had to eat the exorbitant cost of buying an extra ticket I did not want and and still didn't get to take my mother to see her team win. Huge disappointment.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Not happy with the experience, I don't think I am supposed to be chasing my tickets

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
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Rip-off
June 14, 2024

The Web link to this site was very deceptive and designed to appear as if you are purchasing tickets from the venue directly. It wasn't until after the purchase order was completed did it become evident this was not the actual concert venue and that the tickets were not guaranteed at the price quoted. The surcharge is excessive and not worth it.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Obstructed view tickets
June 14, 2024

After I bought the tickets they said obstructed view.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Wrong date
June 14, 2024

We somehow got the wrong date and paid almost $400 for a concert that we missed!

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Bought a ticket for LOT C by staples center to go to a clippers playoff game. Bought the ticket 10+ hours in advance of game start. When I got down to the entrance to enter the parking structure, there was a huge line of cars waiting. The attendant said this lot was now full and we'd have to follow her directions to lead us over to another lot across the street. When we went in that one, the attendant over there seemed to not know what they were doing as they pointed us in the wrong direction and back out onto the street, a block further than we originally were. Now we had to rush and find out own parking somewhere by LA Live which wasn't as close to the arena and not to mention I had to pay for a whole other parking pass because the one I PAID FOR was not available. So disappointed in the management of the lots and service provided by tickets on sale. Never again.

Date of experience: June 4, 2024
Maine
1 review
0 helpful votes
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Don't trust scalpers!
June 14, 2024

I bought tickets as a gift for my wife. She had sent me the link for the tickets. I bought them and was not aware how much the face value was. Upon arriving at the venue I realized the tickets were $20 each. I paid $ 115 for both tickets on this site. Shame on me for not researching and realizing that there are sites like this just looking to take advantage of people. Do your research and don't trust scalpers!

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Gouging
June 14, 2024
Updated review

Reported website to Google. Were the first website on Google search for tickets to performance at Queen Elizabeth Theatre. Ticketmaster selling standard admission for 1/2 the price for next two seats over same section same row. This is why there'll be legislation very soon on third party vendors inflating pricing for event ticket sales.

Date of experience: June 4, 2024

This was a simple experience thank you!
May 30, 2024
Previous review

This was a simple experience thank you! Looking forward to the show

Date of experience: May 20, 2024