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TicketsOnSale

3.8

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From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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63,665 reviews

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North Carolina
1 review
0 helpful votes
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I had been waiting for ticket sales to go live and when they did jumped to buy the ones for the first day of the College Men's Baseball Tournament. I needed three but could only buy in even numbers, but I really wanted to take my 84 year old mother, who's a huge fan. SO I bought four seats for about $62 each, when I only needed three. By the time this seller tacked on its fees, the total price was over $300 (remember, what I wanted was three tickets, which would have totaled less than $190). THEN it turned out the site was so unclear that I had only purchased tickets for the first game of the first day, which was not the game my team played in. I had to eat the exorbitant cost of buying an extra ticket I did not want and and still didn't get to take my mother to see her team win. Huge disappointment.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Not happy with the experience, I don't think I am supposed to be chasing my tickets

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
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Rip-off
June 14, 2024

The Web link to this site was very deceptive and designed to appear as if you are purchasing tickets from the venue directly. It wasn't until after the purchase order was completed did it become evident this was not the actual concert venue and that the tickets were not guaranteed at the price quoted. The surcharge is excessive and not worth it.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Obstructed view tickets
June 14, 2024

After I bought the tickets they said obstructed view.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Wrong date
June 14, 2024

We somehow got the wrong date and paid almost $400 for a concert that we missed!

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Bought a ticket for LOT C by staples center to go to a clippers playoff game. Bought the ticket 10+ hours in advance of game start. When I got down to the entrance to enter the parking structure, there was a huge line of cars waiting. The attendant said this lot was now full and we'd have to follow her directions to lead us over to another lot across the street. When we went in that one, the attendant over there seemed to not know what they were doing as they pointed us in the wrong direction and back out onto the street, a block further than we originally were. Now we had to rush and find out own parking somewhere by LA Live which wasn't as close to the arena and not to mention I had to pay for a whole other parking pass because the one I PAID FOR was not available. So disappointed in the management of the lots and service provided by tickets on sale. Never again.

Date of experience: June 4, 2024
Maine
1 review
0 helpful votes
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Don't trust scalpers!
June 14, 2024

I bought tickets as a gift for my wife. She had sent me the link for the tickets. I bought them and was not aware how much the face value was. Upon arriving at the venue I realized the tickets were $20 each. I paid $ 115 for both tickets on this site. Shame on me for not researching and realizing that there are sites like this just looking to take advantage of people. Do your research and don't trust scalpers!

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Gouging
June 14, 2024
Updated review

Reported website to Google. Were the first website on Google search for tickets to performance at Queen Elizabeth Theatre. Ticketmaster selling standard admission for 1/2 the price for next two seats over same section same row. This is why there'll be legislation very soon on third party vendors inflating pricing for event ticket sales.

Date of experience: June 4, 2024

This was a simple experience thank you!
May 30, 2024
Previous review

This was a simple experience thank you! Looking forward to the show

Date of experience: May 20, 2024
Illinois
1 review
0 helpful votes
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Bait and switch
June 14, 2024

I was not able to see the total cost of my tickets before I agreed to purchase and the price was seriously inflated

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Easy to navigate
June 14, 2024

It explained clearly how to receive my tickets.
I received my tickets quickly.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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I'm very disappointed as I paid 2x more ($80 per ticket) for the tickets than if I had bought them in the website ($36 per ticket). Never doing that again!

Date of experience: June 4, 2024
Kansas
1 review
0 helpful votes
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Fayetteville Regional
June 14, 2024

It was easy and reasonably priced compared to others.

Date of experience: June 4, 2024
Oregon
1 review
0 helpful votes
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Unfortunately when looking for tickets to an event, all but one of the top 10 searches are ticket scalping websites, such as TicketsOnSale. It's illegal to stand out in front of a venue selling tickets for more than face value, but because it's on the internet shady sites like this can freely operate. Tip: There's typically one site that is contracted to sell the tickets for a given event. Check the artists/performers website to see which company the tickets are being sold through and purchase directly from them. It should keep you from paying 2 to 10 times the face value of any given ticket.

Date of experience: June 4, 2024
Missouri
1 review
0 helpful votes
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The tickets I purchased, were never sent to my email address, I had to purchase more tickets once I got to the venue. The tickets were way over priced! Scam

Date of experience: June 4, 2024
Wyoming
1 review
0 helpful votes
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We were buying a parking pass. Your site said there was an error processing the transaction, so we tried again. The second attempt worked. We ended up getting billed twice. We immediately (less than five minutes of the transaction) called the company, who would only say "all sales are final!" That doesn't really work if it was YOUR error! Highly do NOT recommend doing business with this place!

Date of experience: June 4, 2024
Rhode Island
2 reviews
0 helpful votes
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Easy process
June 14, 2024

Hassle free
Delivered as promised promptly
Overall happy with the experience

Date of experience: June 4, 2024
Canada
1 review
0 helpful votes
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Have to buy 3 more tickets at the gate. No refund received for the tickets not working. Nothing more to say.

Date of experience: June 4, 2024
Colorado
1 review
0 helpful votes
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Fees, fees, fees
June 14, 2024

2 tickets for $102 each cost me a total of $277 with no breakdown or warning of the additional fees. That is crap!

Date of experience: June 4, 2024
Minnesota
1 review
0 helpful votes
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I ordered tickets for a St. Paul Saints game this coming June 9th. Little did I realize that after buying the four tickets THERE WAS ALSO A 38% "SERVICE CHARGE" AND "EMAIL DELIVERY CHARGE!" The four tickets were $132.00 and these rip off fees were $43.24 service charge and $6.95 Email delivery charge for a total of $50.19, or 38%! As of today, June 4th, I still have not been sent the tickets.

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Excessive fees
June 14, 2024

Never do business with TicketsOnSale.

I made an error and they refused to cancel my sale 10 minutes later

Date of experience: June 4, 2024