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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The service is very convenient and user friendly, love the easy view of available seating and ticket options. The added fees for purchase are a bit higher than expected but otherwise satisfactory.
Would like to have tickets mailed to me. Still like having hard copies
Email with tickets was timely and easy to use. I was concerned at first because the tickets didn't have my name, but I found answers to that in FAQs.
I paid for close up seats and was given further seats tickets. Im so upset! Not sure if i should cancel my order 😒/ please check you are getting what you paid for.
My only concern/issue is why am I still waiting for my tickets after 60 days? I would prefer to get the tickets into my account/phone as soon as possible so I know I am ready to go when that day comes for the event.
Ok everything. We got the tickets but it didn't show how much we were paying until the very end, after they have already charged the money to the card
So far so good. This was my first time purchasing and first time attending this venue. We are looking forward to this event.
Purchased tickets for concert to attend with my husband in May.
I couldn't finish placing order on my own. Needed my tech savvy husband to complete.
Better tickets yesterday and site stalled out several times while trying to order tickets
It was Very efficient for me to make the purchase of the tickets
It was an easy experience for my 1st time purchase. Will definitely do it again in the future.
Is was so simple and easy, would recommend it to everyone. So excited to see Geoff Tate and heard this venue is money!
Went good, still waiting for August 5th tickets
I have a conformation number but no tickets
Do not like not receiving tickets right away as not sure we will receive them
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members