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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was quick and easy. Would definitely recommend.
Ok, my first time. I was worried at first about the date the tickets would arrive. But everything worked out. A bit pricey for balcony seats.
Je me suis retrouvée avec un revendeur et non sur le site officiel. Résultat, j'ai payé le double du prix sans possibilité d'annuler.
Ease, customer service, and communication were all great.
System was easy enough to use. What I didn't like though was that, when buying tickets to a local performance in a Canadian venue, the system directed me to a site charging US dollars.
I don't like surveys. Don't ask me to do this in order to get my ticket.
Other than repeatedly asking if I received a ticket order confirmation that leads me to this review, so far so good. I have yet to receive my tickets, but the show is 5 months from now so…..
Bought through ticketsonsale just to find the tickets on ticket master for literally half the price minutes after the purchase. Then found out I couldn't get a refund. The tickets I bought were then transferred to me through ticket master so I spent the extra money for no reason.
I was very confused using this service. I'm not new to online activities. TicketsOnSale was not an easy journey. I used PayPal... I would check into this process. I left two messages at the Fox Theatre and haven't received a callback yet. I am a technologist, and we do need human interaction at times.
This is the 3rd time I have tried to order using PayPal. It would not work on my phone (tried 2 times). Tried 2 times on my computer, finally the last attempt went through. If you have required fields, please make sure they are highlighted
Great easy experience to buy tickets. They were priced reasonably for the seats we booked.
I thought AXS was like ticketmaster as I had heard about it on the radio. I didn't realize it was a resale outlet. I didn't get to choose my seats, as I would have like to do, but did get to choose my section. I also didn't understand that I had to have the app on my phone to get my ticket.
Just a little confusion with all of the "options"
I was looking for two tickets for an event. The way the offer was presented to me looked like: 2 tickets@ $140, so I thought I was purchasing a bundle for $140, which is a high price for what I was buying to begin with. But, after I purchased I realized that the tickets were $140 each, which is an EXTREMELY high price for this event. Of course I am annoyed that I fell for this, but I do feel like the presentation was incredibly misleading.
'Currently Unavailable' terminology is confusing without further explanation. Will the tickets become available later? If so, when? How? Are they sold out? I'm still not sure….
At fisrt I didn't know what to think. Seeing as I got charged triple the price in US dollar's. But at least I received my tickets and now I am pleased and relieved.
Dunno what to say, got my tickets for two in literally like, ten minutes. Going to see Three Days Grace and Finger Eleven on May 3rd, got it on a whim.
I purchased tickets and got confirmation email but when I go to AXS APP there are no orders in my history. Confirmation email does state the may not be delivered till day before the event. This makes me nervous, what if they don't show up. Who do I contact, what is my recourse
Order number *******
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members