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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Website was intuitive and easy to navigate. I was able to purchase my tickets without an issue.
Just trying to make a simple ticket purchase and didn't appreciate the 5 or 6 ads for trying various apps.
I do not like that there is another persons name on my ticket. I purchased it not the one listed there. This venue is NOT sold out or even close. It makes no sense. I also paid DOUBLE what I could have paid through the venue. NEVER AGAIN
Fees are too high. The tickets were already high and the fees, just too much.
Easy way to buy tickets to live an amazing experience in a hockey game in Seattle.
I appreciated the efficacy of purchasing a ticket and receiving it via email without issue.
The process was good. I got the seats and tickets I wanted. JA
Wish I got tickets earlier. Still have not gotten tickets. Game is tomorrow.
I truly believed you had an affiliation to the Rady's Shell event center. While I was on your website going through the motions to purchase tickets from you, it was not clear, upfront or disclosed before I agreed to adding my credit card that I would have to pay upfront for the tickets/product but get these in 4 months. I was not given the option as the client as I did not have this information to then agree or not agree to this purchase.
Additionally, I had a tedious back and forth through the chat with a so called "customer specialist" which was a terrible experience and I think the worst I have ever had. No attempt to work with me in any way, no exceptions, nothing to try to assure me this is a good company and you would want me to be a recurring customer.
Furthermore, after being able to find the correct website with the actual affiliate, the price is 50% less for the same row tickets. I mentioned this to your "customer specialist", no effort to match or look into lowering the cost.
Finally, I went the BBB and this is not accredited and has a B rating. I went to Google and saw so many reviews with similar terrible experiences.
I am truly disappointed, from experience and the reviews I read, you really don't seem to care to run and subpar and far from good customer experience company.
( suddenly at 4:30 am my time, the tickets were transferred to me from a guy by the name of Pete, if I recall correctly, however, i had to call, email, message you via Facebook and Instagram and went through all this trouble to actually get my tickets).
Would recommend. Quick & easy. Hardest part is picking out your seats that you want.
I was hoping/expecting to receive the tickets immediately following the purchase, either via a QR code or something more formal than a confirmation code. In addition to that, I received an email stating that the vendor will email the tickets sometime between the date of purchase and the day of the event., which means I'll need to wait approximately 7 weeks for the tickets to arrive. In the meantime, all I have as confirmation of my (not inexpensive) purchase is a simple confirmation number. Nope. Not great!
I just want to buy tickets and that be all. Why all the follow up emails and promotions. Please. Its enough.
This was an easy purchase to make. Only issue was I couldn't see my exact seats, just the area.
Did not list specific seat, just row and section. That could create some negative experience if you were trying to get a specific seat.
Great experience and simple! I would recommend it to anyone.
My experience was Fast easy and the cheapest tickets I could find.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members