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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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So far good i hope i get tickets on time for the concert and i hope evrrthing gire well on the concert
It was fast and easy to use! One of my friends told me about the Billy Idol tour, so I knew I HAD to get tickets!
I do not remember the last time if I had any problems
Check out is quick
I ordered my tickets almost a month ago and still haven't received them
Easy to use! I have never used before. Looking forward to the concert
Overpriced tickets for event's that are not even sold out. No refund policy whatsoever for people who mistakenly buy from you. Absolutely trash customer service bot. Biggest finesse site ever.
The fees are ridiculous! I still don't have my tickets and the show is in less than 24 hours. I purchased over a month ago. I want my money back because I don't have the tickets.
Easy to pick what you want. I can't wait for this concert. Amazing
Quick and easy, no issues and i liked how i didn't have to create a username and password
Didn't have issues ordering tickets. Was a pretty smooth process. Just hope I actual get the tickets delivered via email on the day it says on the confirmation
You always drop excessive hidden fees that practically double the cost of these tickets and it's absurd. And a delivery fee? Why? You're sending it electronically. It doesn't cost you anything to deliver it.
Simple and easy, they email you right away. And send follow up emails to make sure you got what you need.
Table purchase is broken. Instead of being charged $153 for a table, it charges $153 per seat.
It was awesome and easy to access the tickets so it'll be quicker getting into the event
Too many steps. Too many steps in this review to get to 50 characters
No option to simply say - I got my tickets. You are annoying me now.
I thought when I booked the tickets it was through the venue. I should have known better when I didn't receive a total bill before I processed my order. Sure, great I could have resold them but I am from out of town and had no way of doing so. The performance was the same day I placed the order. Happy to have seen the show but at a little higher price than expected.
Hope I get my tickets cause really would like to see this concert thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members