TicketsatWorkReviews 363

I purchased Disneyland tickets in February before the world basically shut down, I lost my job and needed the 860$ back because i bought those when i had a full time job obviously! After 2 hours on the phone, the lady told me id be recieving a FULL REFUND if i was approved. Never ONCE did she say anything about a credit voucher. So im waiting to get approved when i see i was approved but only for the voucher. I called back and they said "oh well since the voucher has already been emailed, doesnt look like theres anything we can do"... i was FURIOUS! I told them they are LIARS and CHEATS and should be ashamed of ripping people off especially in these times. I should have talked to a manager but i felt no good would come of it and id just end up yelling at someone further. After all my hard work, i lose my job AND then the discount site we use is DISGUSTING and UNPROFESSIONAL on top of it. Thanks a lot $#*!S

I bought 3 Yankees tickets for April, of course Covid hit. Major League Baseball cancelled games. Now I am having a hard time getting a refund.
It is now October and I have not received a refund on these tickets ---- Oh but wait, I did get a refund on my parking pass which was $30.
I will never use this company again. I will send a letter to my benefits office where I work to explain what has happened. I only gave them 1 star because I could not submit this without that.
I think its about time for a class action lawsuit against this company.

Don't do it. First, they charge a fee, which doesn't make the savings as good as it seems. They have no customer service. I booked a tour while on vacation and received an email from them the same day stating they couldn't confirm the tour as it was full. Yet they charged my card.
Now they say that IF it is approved, they MIGHT be able to offer not a refund, but a voucher to be used through them. A stinking voucher. To use through their horrible service. I'd rather lose the $300 than deal with them again.

Purchased a 2 day Disney flex ticket that is intended to be used on non-consecutive days per Disney. When I went to reserve my park passes with Disney's new reservation system a Disney Cast Member informed me that my tickets were expired and that Tickets at Work should not be offering date specific 2 day passes. I contacted Tickets at work and they informed me there was a no refund policy with Disney purchases and there was nothing more they could do for me even though they sold me an essentially useless and expired ticket.

It's been 4 weeks since I was promised a refund for my hotel cancellation. While my credit card charges me interest, they still have no answer as to why I can't get my money back after one month of refund being approved. Conveniently, there is no supervisor available to speak with. Absolutely unacceptable. Large corporations offer this discount program to their employees and it's a total scam. I will never use this program again and I will make sure that my coworkers know about this scam. I'm also calling the corporate office my company to let them know about this fraudulent company.

We accidentally booked our hotel in the wrong location and just wanted to switch the location. Same hotel chain, same price, same duration. But we had checked in later and by the time they had zero people to answer our calls. Instead they want use to use an "online forum" to help answer our calls. Waste of time and extremely unhelpful. I would have rather just spent the extra money saved (which wasn't much) just to get rid of this headache. If I could give it less than a zero I would, but alas reviews don't work like that. Anyways will NEVER use this site and will NEVER RECOMMEND TO ANYONE THAT EVER MENTIONS THIS SITE. Waste of time, waste of money. Oh and since no one is there to help us with that issue at the time and the hotel can't do anything since it's up to the website I guess WE WILL HAVE TO SLEEP IN THE CAR TONIGHT. As they are only able to help us during normal business hours which is oh so helpful. Seriously NEVER USE THIS SITE EVER. But that's just my opinion. I can see many other terrible reviews and personally I would trust them.

In June I went to ticketsatwork website to purchase tickets for sea world and aquatica. I had to go to sea world to redeem the tickets. The barcode did not work. I needed the tickets for.the trip I was on. I called them and they said had a known issue for it not working. I told them I needed a refund. The dude put in the request for it. I get a email later telling me it was decline. I called back spoke with a manager and they said they would fix it and still no refund. I called back again. The manager said I would get the refund and sorry for the back and forth but I never got the refund. I called again this time the manager told me to dispute with the bank. I did. The bank said they decline it. I paid dpuble. For tickets because I purchased though them and sea world. I just want my $300 back.

We booked and paid for a hotel stay in Destin, Florida prior to COVID-19. When we arrived on June 26th, the hotel had a record of our reservation but no payment. After spending several hours of our vacation trying contact TicketsatWork we were unable to resolve the issue and had to pay the hotel directly for our stay. We continued to contact TicketsatWork and after being placed on hold for hours and hung up on multiple times they said the best they could do was give us a voucher for a future stay. Not one person we spoke with can tell us what happened to the money we paid them in December. They did not pay the hotel and are unwilling to give us our money back. I would NEVER recommend anyone use this company due to their shady business practices and awful customer service.

My family and I purchased tickets for San Deigo Safari Park in November of 2019 prior to Covid19, in addition to other tickets for our area. With the many limitations and closures due to the virus I had to continously pressure this company for exchanges, credits for future uses amd or refunds for conpletes clousures of events. It took 4 months and many calls to get tickets for one back and for our tickets for San Deigo Safari Zoo they told me a form no for refund and or exchanges. The management lied to us saying that everything was open with no limitations and they could no allow us to exchange for the zoo. After speaking with customer service at the Zoo it was confirmed that the safari was operating without all trams and at half capacity on a forst come first service basis. She also allpwed us to use the Safari tickets at the zoo which I was told by tickets at work coyld not be done. Thank goodness for the good customer service from the Zoo. Do not do buisness with tickets at work as they are not conducive to covid changes and demonstrated dishonesty.

In March, I booked a reservation for July 2020. It was listed as "refundable", with no fine print or disclaimers about that. However, I had to cancel and called a week before the due date. I was on hold for about 26 minutes before someone came on the line, only to tell me that the "refundable" disclaimer simply meant that I could only get a credit for a future booking. This went into effect July1,2020. The only consolation I got was that they would apply a 20% discount. Ok so I stay on the line and have the operator locate me a booking at a similar hotel, and picked random dates in November. The total price, including the 20% discount resulted in me having a balance of $5. I asked if they could just waive the $5. Please tell me why this person said that they already did the best they could do with the 20% (never mind changing the refund policy without notification). I was on the phone with them for a little over an hour. Never ever will I do this $#*! again. I am so over them. Horrible policy. Representative was cordial though.The only star goes to the representative. He could've gotten 2 if he would've transferred me to the supervisor like I asked twice, or if the $5 could've been waived.

I used my affiliation as a state employee to purchase Pirate Dinner Voyage passes through *******@Work in February. COVID canceled the show. *******@Work emailed me that I would get a refund, but when I called (several times and sent several emails), I was told that I couldn't get a refund. When I called the Pirates Dinner Show, they told me that they reimbursed *******@Work for tickets sold. I was on the phone for almost an hour after no return calls or return emails. Unprofessional and unresponsive. They send email advertising tickets everyday, but their answering service says no one can help you. At a time like this, I'm extra disappointed about the money lost.

This is just absolutely the most unprofessional, rude, and irritating company I have ever dealt with! We made reservations via Ticket Works and cancelled 3 days before. We spoke to 3 different customer service rep and all three gave different information and still did not receive a refund! It's crazy how quickly they take the money from your account but it takes 5 months to get it back! Please do not use ticket works! They should be banned!

I purchase tickets for the Sea Hear Now Festival in Asbury Park, NJ through Ticketsatwork.com in March right before the COVID pandemic. This festival has since been postponed from September 2020 to September 2021 due to COVID restrictions/precautions. I am unable to attend the dates for next year and when I contacted Ticketsatwork they refused to issue a refund stating that the event is set to take place at a later date and the tickets are still valid. I explained that Sea Hear Now is issuing refunds to fans who purchased tickets through them directly and are unable to attend the new dates, but they still will not refund my money. I reached out to Sea Hear Now to let them know what a disgrace this is and they state they are not even familiar with this company and therefore cannot be of any assistance. It's a shame that TicketsatWork is taking advantage of this global pandemic to profit for themselves. I will never purchase anything through their site again and I will spread the word to everyone possible. BUYER BEWARE!