TicketsCenterReviews 1,594

I had a terrible experience. This company is a ripoff, sent me tickets from the previous games game, had awful overseas customer service, and caused me so much undo stress while I was at work because they didn't send the tickets until less than 24 hours before (the WRONG tickets!). Learn from me. Don't do it. I spend $200 on tickets that they sent that said they cost $9.25. Ugh.

I bought 2 tickets to the deftones in Columbu Ohio using tickets-center. Com. I didn't receive any update from them until I called the day before the show asking about my ticket transfer. They said the seller already sold them to someone else and offered different seats. I took the different seats and then those were also sold out from underneath me. I had to call back the day of the show to try and get new tickets. I don't know how you can sell tickets out from someone who bought them months ago. This company is terrible and I hope they go out of business.

I bought 2 tickets to Journey concert for March 14,2025, through Ticket-center www.ticket-center. Com *******959, Order# *******, Section: 131 Row: AA Now I cannot get ahold of this ticket- center they will not answer their phones and just send an autoreply to emails. I paid $442.52 for the tickets and at 82 years old retired teacher I don't have money to waist my husband and I basically go to the Houston Livestock and Rodeo each year as our vacation. It's sad in America deadbeat company's like Ticket-Center. Com are able to operate. Shame on you for not being a stand-up company and do what is right SHAME ON YOU

I've never had a more transparent and simple experience ordering tickets. I would only have preferred a more comprehensive representation of the specific seats

It took less than 4 minutes to select the tickets I wanted and get them paid for and downloaded to my wallet. Thank you for the easy access and quick service

In fact, they won't even help you GET the tickets so CAN sell them yourself, which is what you have to do. No help whatsoever.

SCAM! I was alerted by American Express that there looked to be a fraudulent charge on my account.
There was. I immediately emailed the business to cancel.
Then, I immediately called the business.
I spent 25 min on *******978 with a call rep. She read the same short script multiple times.
She said she was not authorized to make a refund.
She put me on hold and claimed she "chatted" with refund authority and was told not to issue a refund.
I asked to be escalated. She said she could not as she only had "chat" access.
I asked for her name an employee number. She would not provide.
I asked for an email from the company explaining the decision. She would not provide.
All of this is exceptionally unethical, if not illegal, given I called within 5 minutes.
It seems many complaints have been made against this business.

Tickets-Center.com is awful! After purchasing Harlem Globetrotters tickets for a Feb. 16th game at the Intuit Dome in LA, I had to call four separate times to followup/chase them for the tickets, which were promised to be delivered by the 14th but then didn't come until (Finally!...after all my chasing), late on the 15th, the night before a 1 pm game the next day. Also, the tickets were delivered to my Ticketmaster account rather than to the AXS account where they had promised to send the tickets. Customer service was useless and only tried to deflect blame away from their terrible customer service performance. Don't ever use Tickets-Center.com!

I don't like using an off site to purchase tickets... I want to pay the venue directly. Setting up an account is not my cup of tea. I want to pay with a credit card or paypal with no hassles. This has not been a very good experience. My review looks really helpful it says below? I'm not really stupid you know. I don't like a robot giving me praise or whatever.

ZERO STARS -- DO NOT USE THEM -- BUY FROM ANYONE ELSE.
On 12/23/2024 I spent $415 ($370 for tickets & a $45 parking pass) for tickets to the play "& Juliet" for the performance on 2/8/2025. TicketsCenter delivered the parking pass, but did not deliver the tickets. (I was told that the tickets were coming from a reseller on Ticket Master.) I spent hours in two different chat sessions with their support staff, but they were unable to deliver the tickets in time for the show. During both chat sessions I requested that they send me a transcript of the chat conversation, but was told that they did not have that ability (WHY?) I was also told that at the end of the chat session that I would see a button that would enable me to download the chat transcript. Both times the screen went gray upon the chat ending and the stated download button was not provided. (This seems like it is intentionally designed to prevent customers from keeping evidence from their chat communications with support personnel.)

In the chat sessions I was told that it would take a few days for them to investigate... I waited 5 days, and then called the 1-800 number listed on their website, spent 39 minutes on a call and was denied a refund. During the call I was told that someone had called me on the third day, 2/11/2025, and left a message. (NOT TRUE. No such call log or message showed in my phone.) I asked to speak to a supervisor, but was told that their phone system is incapable of transferring calls to supervisors, and also that their internal policy prohibits such transfers. They have apparently set up a system in which the front line call taker has no authority to provide a refund, and no ability to transfer you to a higher authority within their company. (This seems like a designed firewall to block complaints and refund requests.)

*** VERY RISKY SITE ***
DO NOT BUY ANYTHING FROM THEM. THEY DO NOT TAKE CARE OF THEIR CUSTOMERS. THEY WILL NOT MAKE LEGITIMATE REFUNDS. IT SEEMS THAT DISHONESTY IS BUILT INTO THEIR SYSTEM.

Trying to download tickets is a nightmare. Unless you had a degree from MIT, good luck being an elder person! Going to try and call tomorrow maybe talking to a real person will help

Unfortunately there is no option to leave negative stars. I purchased tickets for Earth Wind and Fire and Chicago concert back in August 2024 but the concert was cancelled due to lightening and thunder. I received an email on the following day that the concert will be rescheduled TBD without any further details. Apparently the concert was rescheduled for September 2024--but I never received a notification. This is what the email from Ticket Center read: "Earth Wind and Fire and Chicago (Postponed - Date TBD) on Saturday, August 3,2024 has been postponed. We will notify you through email with the new date and time when the event has been rescheduled." Never received an update again from Ticket Center.
When I called to ask why I didn't receive any notification. They explained that it was the consumer's responsibility to check the website and not on Ticket Center to notify the consumer when the concert was going to be rescheduled. I paid $773 for the tickets as a present to my mother. Now shame on me for using Ticket Center.

BE CAREFUL---DO NOT...I REPEAT...DO NOT USE TICKET CENTER. They will take your money and kick you to the curb, no sense of accountability on behalf of the consumer. Whether or not you receive the notification--that is not their problem. As long as you pay.

BEWARE when you check out your purchase of tickets, Ticket-Center website took over your original website, it is a Scam. When you contact them, AI responded with wired names and no last name, all SCAM!

BEWARE – SCAM ALERT!

If I could give zero stars, I would. This was, without a doubt, the worst ticket-buying experience I've ever had. Ticket-Center charges outrageous markups—up to 200% more than other platforms—but what's even worse is their deceptive ticket delivery process.

I purchased tickets for an NFL playoff game and later needed to change my seats. Their customer service was a nightmare, feeding me misleading and bogus information at every turn. In the end, I had to repurchase better seats, resulting in a $2,500 loss.

To make matters worse, the tickets I bought directly from Ticketmaster arrived within 15 minutes, while the ones from **Ticket-Center didn't show up until the day before the game—**a full two weeks after my purchase! Their excuse? Some nonsense about being a "third-party reseller" that prevents them from releasing tickets until 48 hours before the event.

This company is a ripoff, and their shady practices make it nearly impossible to resell your tickets if your plans change. DO NOT BUY FROM THEM. Save yourself the frustration and go with a reputable source instead.

🚨 TOTAL SCAM – NEVER AGAIN! 🚨BEWARE

Several phone calls with service. They pick up calls but can never get the link fixed to actually get me tickets. They asked me to try on mobile web, app and desktop. I tried incognito and clearing cookies but nothing worked. I still do not have my 4 tickets. So this is a reseller company. I ordered by mistake thinking it was Ticketmaster. Whoever resold the tickets to Ticket center had them in Ticketmaster. However, the link does not work and they keep saying they will send a new one but they need the reseller to do it. Very confusing. Awful and I think I lost $500. The email for my order came from Ticket center but to transfer my tickets to my phne to gain entry I needed to click on a link which was a ticketmaster link and this is broken. Ticker master profile says I have no tickets. So just waiting. Awful company.

If zero stars were an option, I'd have marked this business as such. Straight up price gauging. Looks like an arm of the venue. I ended up paying 4x the ticket price available at the venue. They claim to be a "marketplace" for buyers and sellers reflecting supply and demand. They actually are in the business of deceiving buyers. Outrageous.

Do yourself a favor and avoid these scammers. Misleading, confusing duplicitious website, you buy tickets before you realize what happened, confusing terms.they sell tickets that don't exist.

They company presented itself as the buying vehicle for Quinnipiac University, claimed there were few tickets left, and then charged five times what QU was actually charging for what turned out to be an abundance of seats still available for the men's basketball game against Rider U. Tried to cancel my order immediatley, but they refused to cancel it.

The markup they charge is ridiculous!
NEVER use them again. Their biz model seems to be duping you into thinking that they are the official site of the ticket source. TERRIBLE COMPANY

I saw an ad on Facebook. Clicked the link for Nutcracker tickets. Here are my complaints and the reasons why I would NEVER recommend using this business again:

1) The original tickets' face values were $50 each. The given price of the ones I purchased were $129 each. That was pretty high markup but ok, scalping is common so I bought them as they were row X and seemed close to the stage.
2) After their TicketsCenter service fee, (which I thought was already included in the price) the total came to around $338.95. I called to complain but they got me on terms and conditions, which were not easily viewable via phone at the time of purchase. So even if I call my credit card company, tehy would probably side with the vendor. Now $50 tickets were marked up over $120 each or $170 each.
3) The seats ended up being mediocre at best. We were way in the back. I think the wrong map was displayed or they made the balcony seats look like floor space. Either way the seats sucked. Luckily the show was not sold out and my daughter and I relocated once the show started.
4) Lastly, they don't email you the tickets until the day before the show. This is ridiculous, so if you want to wait until the last minute to get your tickets then these guys will oblige. I waited several weeks for my tickets to arrive.
Thats it. Not happy, but lesson learned, and I hope I can spare others from being ripped off by this company.