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Thrive Market Reviews Summary
Thrive Market has a rating of 3.7 stars from 2,172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.
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I came on to buy just the few items I can't get anywhere else. Now at checkout it seems it forces me to autistic. Of course, it tells me I can quit at any time. I didn't want to start to begin with. This will be my last order for sure.
I have been using Thrive for maybe 4 months now. I do love their products and I love the idea that I can do my shopping online, not have to go anywhere, find great new items that I would not normally try and their prices aren't bad either. And, my 2 yo son like their items too. However, I order both pantry and frozen monthly. My employment only pays once monthly, so I try to order everything for the whole month in one order. So, when I order both pantry and frozen and my frozen order comes a week or two later than my pantry order, you can imagine how financially challenging that is. I can't do anything with buns and no burger...so I then I have to go to the store and buy more frozen foods, that I wouldn't need, if my frozen box arrived on time. My last frozen order arrived two whole weeks after I ordered it and everything was thawed out. Sure, I got a credit to my account, but that doesn't help me and my toddler eat for now three weeks of no frozen foods. I will definitely be finding another online option that can get my frozen order to me, in a timely manner.
Thank you so much for sharing your experience, and we truly appreciate your kind words about our products. We’re sorry to hear about the delays with your frozen order, and we completely understand how frustrating and challenging it is to manage that, especially when you're trying to plan for the entire month. It’s disappointing to hear that your last frozen order arrived thawed, and we sincerely apologize for the inconvenience that caused. We understand the impact that has on you and your family, and we’re sorry we didn’t meet your expectations this time. Your feedback is incredibly important, and we’ll be reviewing our shipping processes to help prevent this from happening in the future. We’d love the chance to serve you better if you decide to give us another try down the road. Please reach out to our Member Services team at [email protected] if there's anything else we can do to assist you.
Thrive Market ought to pay me for my time wasted shopping on their website. There used to be a well-functioning website, where shopping was a breeze, but for like the last 6 months it has gone haywire.
First I hate the subscription option button on each item. It is very confusing because it is placed where you would normally click to order a one-time only purchase. After fiddling around, I figured out how to remove and item on the subscription but then tried to remove the whole subscription service and it is impossible to do, so I am always getting reminders when my next delivery will be. Then I stress about what are they charging me for. Also their PayPal option doesn't work most of the time. I have no problem using it while purchasing on other websites. And last, lately my essentials are often out of stock. This will be my last order
We’re truly sorry to hear about your recent experience on our website, and we completely understand your frustration. We also recognize how disappointing it can be when essential items are out of stock. Your feedback is very valuable to us, and we’ll be reviewing these areas to improve the experience. If you have any further concerns, please don’t hesitate to reach out to our Member Services team at [email protected]. Thank you for giving us a try, and we’re sorry to see you go. If you ever decide to return, we’d love the chance to provide a better experience for you.
I like the products I order from Thrive, but I hate when it's time for my order to review, you have put things in my cart that I would never order and I have to delete them. You have no right to put anything in my cart - EVER. And this time, I had my order ready, checked it and the price because I'm on a limited budget, and now that it is processed it is about $15 higher than it was when I checked it yesterday. I will not be renewing when my subscription is up for those reasons. I like the products, but there is absolutely no need for this deceptive marketing, and for that reason you will be losing me as a customer.
We’re really sorry to hear about your experience, and we completely understand your frustration. It’s never our intention to add items to your cart without your consent, and we apologize for any confusion this may have caused. Regarding the price change, we’d be happy to look into what happened and make sure this doesn’t occur again. We truly value your feedback, and we’re sorry to see you’re considering not renewing your subscription. Please feel free to reach out to our Member Services team at [email protected]. We’re here to help. Thank you for choosing Thrive Market!
BOTH of our orders have been delivered to the COMPLETELY WRONG address and there has been no resolution. Very disappointing and frustrating experience.
We’re really sorry to hear about the delivery issues with both of your orders—that’s definitely not the experience we want you to have. To resolve this matter, please reach out to our Member Service team at [email protected], and we’ll be happy to investigate further and assist you. Thank you for your feedback and for giving us the opportunity to make this right. Thank you for choosing Thrive Market!
Not one order has been timely and my yogurt, which was the wrong yogurt I don't even like that kind of yogurt didn't get here for two weeks because your employees did not put my address down now. I've received stuff from you before so I know my address is in your system.
Return my membership $60 is a lot of money to give away for bad service
Thank you for sharing your feedback. We are truly sorry to hear about the delays and the issues with your recent orders. We understand how important it is to receive your items on time, and we sincerely apologize for the inconvenience this has caused, especially with the incorrect yogurt and the address mix-up. We would like to further investigate this, please reach out to our Member Services team directly at [email protected], and we will be happy to assist you with both the order and your membership concerns. Please know that we take your feedback seriously, and we're here to make things right. Thank you for choosing Thrive Market!
Feeling screwed from day 1.
The $60 subscription offer is not $60. It is "up to $60" from a list of stupid items to select from that are not even worth close to $60.
On top of that, they advertise huge discounts, that are completely disconnected from prices in the market. Showing me an article at $3.25 vs $6.99 regular price. That article is at $3.99 everywhere.
Not a good start at all…
We're really sorry to hear you're feeling frustrated, and we totally understand how disappointing it can be when things don’t meet your expectations. It’s never our intention to cause any confusion or inconvenience, and I truly apologize for that. We take feedback like yours seriously and want to make it right. Please feel free reach out to us at [email protected] so we can look into your specific situation and help resolve any issues you're experiencing. We're here to ensure you have a better experience moving forward, and we appreciate the opportunity to make things right. Thank you for choosing Thrive Market!
Heavy synthetic fragrance on food items. I am a doctor of epidemiological studies and I cannot express more emphatically to you or how bad this is for your neuroendocrine system. Anyone with any kind of chronic or autoimmune illness needs to stay very far away from these types of scents especially on food. There needs to be a lot better oversight contamination. The second issue is that they use on trac so good luck getting your deliveries in any kind of timely manner. You may think to yourself, I'll just purchase some frozen items because surely they will have to arrive on time and nope, they will still arrive leaking and getting all over anything it touches. Not fun when you live in Bear country.
Thank you for sharing your concerns. We take your feedback seriously, especially regarding the use of synthetic fragrances and the impact on health. We understand how important it is to avoid contaminants, and we will review this issue with our team to ensure we are offering the best possible products for our customers. We're also sorry to hear about the delivery delays and issues with packaging. We strive to provide timely and secure shipments, and we’ll work on improving this experience. If you have any further concerns or need assistance, please don’t hesitate to reach out to [email protected]. Thank you for allowing us a chance to make this right!
I found the portions of the products to be far too small for the average American diet of 2,000 calories per the price point of the products. I understand they're a higher quality, but it just isn't a viable alternative to brick-and-mortar grocery stores when you're on a budget.
Thank you for your feedback. We understand that portion sizes and pricing are important, and we’re sorry to hear our products didn’t meet your expectations. While we focus on high-quality, organic options, we know it may not always align with every budget. If you have any specific concerns or suggestions, please reach out to [email protected]. We appreciate your input. Thanks for choosing Thrive Market!
Site is really difficult to use, difficult to accept my credit card! Somehow things got in my cart I did not put there! Shouldn't have to keep taking things out. Won't take dates just keep asking over and over for the same thing.
Thank you for sharing your feedback. We’re very sorry to hear about your experience. We value our members and want to ensure they have a seamless experience while navigating our site and placing orders. We would like to look into this further. If you have any additional questions or concerns, please don’t hesitate to reach out to us at [email protected] or through chat—we’re here to help!
I think Thrive offers a lot of value. However, I dislike how things can get set to autoship without your realizing it, how it automatically renewed my membership when I'm pretty sure I disabled that, and how their bribe/credit to keep my membership had a short expiration date I almost missed. I don't like this way of doing business and I'd rather just go to the store.
Thank you for sharing your feedback. We’re glad to hear that you find value in Thrive Market, but we’re truly sorry to hear about the issues you’ve experienced with Autoship, automatic renewals, and the short expiration on the exclusive offer to keep your membership active. We understand how frustrating these situations can be, and we take your concerns seriously. We always aim to make our processes clear and transparent, and we’re grateful for your input on how we can improve. If you ever decide to give us another try or need assistance with managing your account, please feel free to reach out to our Member Services team at [email protected] or through chat. We genuinely appreciate you being part of our community!
The 60 dollar a year membership a scam. It's wrong and I believe there is a lawsuit pending because of them automatically renewing the "subscrption" fee of $60. I haven't used it in a year. Thought I canceled it and they want to refund $20. And allow me to keep using it when I can even afford to pay my electric bill.
Thank you for sharing your feedback, and we’re sorry to hear about your negative experience. It looks like you may have previously accepted an exclusive offer to continue your membership, but we haven’t received any cancellation requests since then. Regarding your membership, renewal memberships with purchases are not eligible for a refund. However, all new annual memberships come with a 30-day risk-free period for a full refund if you decide to cancel within that time frame. Please know that you can always reach out to our Member Services team at [email protected] or via chat, and they will be happy to assist with any cancellation requests. We genuinely appreciate you giving us a try.
Thrive market sent our order of frozen items without a cold pack! The food items were hot and ruined. They have ZERO customer service. With great difficulty, we canceled our subscription. Horrible experience. They do not care about their customers. If I could give them 0 stars I would.
We’re so sorry for the trouble with your order. Damaged orders are uncommon, but we completely understand how inconvenient this is. We’ve reported this to our operations team to ensure improvements moving forward. If you haven’t already, please connect with our Member Services team at [email protected] or via chat here—we’d love to make things right.
I made an Amazon purchase not realizing it was sourced by Thrive and not realizing there is an annual membership fee of $59.95. Hidden fees really peeve me! Cancelling membership immediately.
Hello Amber, we genuinely appreciate your feedback and apologize if there was any confusion with our membership structure. Thrive Market’s membership offers access to discounted prices, special sales, free gifts, and many other perks. If you have any questions, feel free to connect with us anytime at [email protected] or here via chat.
I am upset with Thrive Market's awful website! I wasted two days struggling to simply buy a gift card for a friend! Instead, I wasted hours dealing with this website's user-hostile layout and operation, its unresponsive chat automation, its poor and unclear messaging, its deceptive way of tricking people into purchases and memberships, and its over-the-top toxic, confusing, and repeated promotion popups constantly reminding me to order more stuff!
I've had it!
My friend is on a special diet and she loves Thrive Market, and she needs it b/c of her diet restrictions. I'm glad Thrive is providing her what she needs. But, I recommend thst those who don't absolutely need this service avoid this horrible website and its over-the-top toxic version of craven, money grubbing internet capitalism.
We’re so sorry to hear about your frustrating experience. We truly appreciate your feedback and apologize for the issues you faced with our website, chat automation, and pop-ups. This is definitely not the experience we want to provide, and we’ll be passing your comments along to improve our site and overall customer experience. We’re glad Thrive Market is able to meet your friend’s dietary needs, and we hope we can make things right moving forward. If you haven’t already, please contact our Member Services team at [email protected] and we’ll be glad to assist. Thank you for choosing Thrive Market!
I thought I placed my order before my thrive cash expired and I didn't now I can't use it
It should never expire anyways as long as my account is active
Thank you for your feedback, and we completely understand your frustration. Thrive Cash expires 30 days from when it's issued, which is why it’s no longer available for use. However, we’d be happy to add it back to your account. If you haven’t already, please contact our Member Services team at [email protected] or chat with us here, and we’ll be glad to assist you in making this right. Thank you for choosing Thrive Market!
I used to be a subscriber and have signed up again. All I want to do it shop your various departments buy the things I want and get them shipped. I am single and don't need regular shipments but your site keeps bombarding me with "sign up for timed shipments for the same items. The whole experience was frankly annoying, I understand the financial benefit to the company to do this but I don't need it and would guess that many don't. I placed an order and will try it again and hope the experience improves
Thank you for sharing your experience with us, and we truly apologize for any frustration caused. We want your shopping experience to be simple and enjoyable, so we’ll take your feedback to heart and work on improving the process. We appreciate your patience and hope that your next order is more to your liking. If you ever need assistance or have suggestions, please don’t hesitate to reach to our Member Services team at [email protected] —we’re here to help!
Start packing the heavy stuff on the bottom or send out two boxes or I'm canceling my subscription. It says I need 100 words I don't have 100 words to explain to ship the stuff decent. I'm getting tired of paying for stuff that comes damaged.
Thank you for reaching out, and we are sorry to hear about the issues you’ve been experiencing with your shipments. We always strive to ensure that our products arrive in perfect condition, and we truly understand your frustration. Your feedback has been shared with our operations team to help us improve. If you haven’t yet, please reach out to our Member Services team at [email protected] or via chat—we’re here to help.
It's a pain to order, the selection of products I can use is very limited, many of the products I have tried are gross, and I hate the membership fee and the additional "safety" fee (whatever that is) NO other company has it. The only reason I order from them at all is because they have two products I can't get anywhere else.
Thank you for your feedback, and we’re truly sorry to hear about your frustration with the ordering process, product selection, and fees. We understand how important it is to have a variety of quality options, and we’re always working to improve our offerings. The safety fee is in place to help maintain high standards in our shipping and handling processes, but you can always opt out online at any time. We’re grateful to have the two products you love, and we hope to continue providing them to you while also improving your overall experience. If you ever have suggestions or need assistance, please don’t hesitate to reach out at [email protected] —we’re here to help!
For 3 months I kept getting a cinnamon granola packaged as the mixed berry. I called and reported this multiple times and nothing was done. If we don't know what it in the package, how are we to know it is safe to eat especially if we have allergies. If a customer calls with an issue, please take it seriously. I will be canceling my subscription.
We are truly sorry to hear about the issues you've experienced with receiving the wrong item, and we completely understand how concerning this must have been, especially with allergies involved. Your safety and satisfaction are incredibly important to us, and we apologize for this. We have shared your feedback with our team. If you haven’t yet, please reach out to our Member Services team at [email protected] or via chat—we’re here to help.
From the business
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re really sorry for the confusion and completely understand your frustration. Our Autoship option is entirely optional, and you can opt out at any time. Simply head to the "Autoship" tab in your account to manage it, or reach out to our Member Services team at [email protected] for assistance. We want to make your shopping experience as seamless as possible and truly appreciate you giving us a try. If you ever decide to return, we’re here to help!