Thrive MarketReviews 2,170

I was supposed to get a case of seven cartons of pistachio milk but my delivery only contained one carton. I asked for help. No one helped me.

There are some items that look cool, but I don't feel the membership fee is worth it. If it was able to be applied to the order as in a monthly minimum spend, that would be different, but not paying a membership fee for the ability to order items that can be found elsewhere.

Over the past several months, I have received numerous shipments of meat, including ground beef and chicken, that were unsafe for consumption. Ground beef packages were torn, split, or leaking, exposing raw meat to air. In multiple orders, all ground beef packages were damaged while other items, such as chicken, sometimes arrived intact. One box of meat was left on my porch, leaking blood across the area. The spilled raw meat contaminated my home, contacted my pet and child, and required hours of cleaning and disinfecting. That shipment alone contained approximately $300 worth of meat that had to be discarded. In one incident, my family became ill after consuming ground beef from a package that had a slit I did not initially notice. The meat spoiled in the refrigerator, causing food poisoning. Additionally, multiple glass bottles of buffalo sauce shipped with meat shattered inside the boxes, causing me to cut my finger on broken glass. These issues pose significant health risks. I have contacted Thrive Market multiple times over the past two months about these issues. They have only issued refunds in the form of store gift cards, which is not feasible, as the problems continue and I am forced to use the gift cards to purchase additional meat that arrives in the same unsafe condition. Thrive Market has otherwise ignored my messages and failed to correct the unsafe shipping practices.
Thrive Market has a responsibility to deliver safe, properly packaged food, and their repeated failure to do so demonstrates negligence and a disregard for customer safety. Despite repeated attempts over more than two months, Thrive Market has not responded to my messages or concerns. On one occasion, they replied in a manner that suggested the damages were my fault due to "too many returns," but after that message, they never replied to any of my follow-up inquiries. This complete lack of communication, combined with repeated unsafe shipments, demonstrates negligence and failure to take responsibility for the ongoing problems.

Prices keep changing. Specials dependent on timing.

I don't like this. I want to quit. Doesn't make sense and I'm paying more than I would at Whole Foods.

It is hard to overstate how much disdain I have for Thrive. They try to immediately get you subscribed before even seeing their wares. They then ask an annoying amount of mandatory prompts, that then automatically fills your cart with any product resembling what you stated interest in from the prompts. They then bake an employee wellness charge into the order total and offer discounts to sign up for their fanatical sales promotions. It is a directly hostile and maximum purchase seeking company that nails the well-to-do American shopping falsehood of peddling junk food disguised as health food. And they are the only retailer I've found who sells the protein powder I like at a reasonable price even after their subscription fee so I continually sign up and end membership of this awful company for just a single product.

I didn't get a $60 gift it's a confusing sales ploy. I did get 40% off certain items. Not all. You can't see what you get until you pay monthly and after you check out you find out you've been scammed. I won't be doing this again :( I had so much hope but I'll stick with hungry root they gave me a sign on bonus gift and I have been happy with them even after the introductory period. I have been with them a year now and was just seeing what was out there and figured I'd try Thrive. If they scam to get you into it I can't imagine they won't be scammy when you stick with them. I wish I hadn't done this, very frustrating!

They don't have fresh produce, no eggs and their meat and seafood prices are way to expensive. If you want to add frozen food they asked for a minimum bedside the purchase that you're already buying.

Too often, boxes arrived with damaged contents—crushed items, leaks, or delays that left frozen shipments partially thawed and questionable for consumption. For example, frozen items like biscuits would arrive cold enough to be technically safe, but thawed just enough to refreeze into a single solid block instead of remaining individually separated. It became a recurring hassle month after month. After being a member for over a year, I ultimately decided to cancel my Thrive membership and move on.

Had an awful experience with chat. Misleading marketing on sales. Expensive prices and the things I want are sold out

Poor selection for my needs and more expensive than my local stores. I forgot to cancel within 30-days, and now I am stuck with a 12 month membership. Complete ripoff.

I live in Florida so I understand it's hard to keep things frozen when shipping but so many other companies do it. Or just don't ship to Florida if you can't figure it out. I've had to be refunded multiple times and I've complained at least 6 times and nothing has changed over the course of a year. I shouldn't have to pay full membership since i can't order frozen. I now have to order meat from butcher box and get veggies at a local store when i should be able to do almost all my shopping here.

I was forced to make an account at the checkout by creating a password. I really want to avoid doing this. It gets tedious. Also, the transaction was over before I was able to find out the delivery date. I am running out of the supplement, so I was willing to expedite the delivery. But it did not give me an opportunity to do so, nor did it let me know when the goods would arrive.

I thought you TM would have a much greater selections of food without seed oil and many other nasty additives. A lot of products I use and thought I would be able to find at TM are not available. Billing, thrive cash and discounts are poorly laid out so I don't know what they are doing with thrive cash or discounts. They lure you to spend money promising free gifts if you spend $49 or more. I chose my free gift assuming that as soon as I had made my choice it would have been saved to my cart but no... I got a message "the gifts went fast.".
To be honest I find I can buy most of the items I buy just as cheap at other online stores without paying a yearly membership.

Every time I try to order they're out of items. Extremely frustrating. I love this site but itsucks when everything g I want is out.

My first order was delivered late, but I chalked that up to the delivery service. My second order was lost and I only found out by tracking it on the carriers site, Thrive did not contact me. When I contacted Thrive they told me they would expedite out a new shipment and give me $20 in rewards. I received an email 5 days later that my expedited replacement shipment was encountering delays and they gave me $5 in rewards. Nothing about expediting or finding my order. Not even a phone call. It was late at night and I saw lights out my front door which is impossible due to how our house sits, when I investigated I saw the delivery driver actually drive into my yard over newly planted grass to the front door. It is insane that they did this and even more insane that when I told Thrive that I didn't want my orders shipped with them anymore, they told me they had to use them. I cancelled my membership. This company is very unreliable.

My first order gave me $25 off and said I'd get $25 off the next 4 orders. It looked like an automated process. The second order did not show the $25 off so I contacted customer service. They said I needed to put in a code for the $25 off for the next 4 orders. Well, they never gave me a code, it looked like it would be automatic in my account. They offered to give me one $25 credit for my second order. It looks like I will need to go through this same process for the next 3 orders. What a run around and hassle. Poor customer service.

The upgrade for the diapers is NOT better when it doesn't include keeping the TCF (Totally Chlorine Free) status. ECF (Elemental Chlorine Free) diapers are everywhere and are NOT suitable for those wanting to make sure as many toxins as currently possible are not put on our children's most vulnerable area for sensitivity and absorption through the skin, the diaper area.
This is so disappointing and I will not be renewing my annual subscription for Thrive Market and will most likely not place any other orders since my orders coincided with my diaper subscription orders.

I have received 3 shipments that were a mess. The last one all the glass jars were in chards and there was tomato everywhere. I took pictures. The only jar that did not break had the safety seal popped so it was also useless. I will probably discontinue my membership when it comes due because this is so aggravating! I reported it each time and they give a credit on your next order. I wish there was the choice of a different carrier for my order delivery.

I'm a 36-year-old woman from north-eastern US. As someone who can not eat refined sweeteners, glyphosate-laden conventional foods, many lectins including gluten, and so on, there are only a tiny handful of products Thrive Market carries which are relevant to me. Also, the interface has given me a lot of trouble. I have repeatedly had to contact customer service to get a discount code to work. I have felt spammed by the number of promotional messages that are sent. And then confused when the promotions do not work as advertised. I'm offered these "free gifts" all the time, but then when I go to log in, there is always the message, "the gifts went fast." Thus, I find Thrive Market to be a bit sketchy. I think this is best for people who have more conventional eating needs than I do.

Thrive Market artificially inflates your total in the exact amount of the discounts you should be receiving.
When you try and speak with customer service about it, they tell you that the subtotal they made up after adding charges is correct. They even sent me back my own invoice, with all the items listed and they did not add up to their subtotal on their own invoice! They did eventually refund me (after tons of back and forth), but still would not admit their mistake! Shady company. They also make it difficult to cancel your membership (no option to do so from the app at all).