Thrive MarketReviews 2,170

I ordered from Thrive because I try to eat mostly paleo, and I liked some of their products. However, when their website overcharged me for an item, the first customer service rep I talked with was absolutely hateful! He obviously hated his job and dispised the people who called. The second one was better, but could still not grasp the concept that the discount I received on the over-charged item, still had to be applied to the corrected price... they both argued and argued with me and ended up losing me as a customer over $5.49 that they refused to refund to correct the issue. Turns out, I was lucky, because as I am seeing here, the next thing they would have done is charge my acct for a membership fee... I shut down the card I had used with them, so their mistreatment turned out to be a blessing. AVOID!

I ordered a $2.00 jar of almond butter from Thrive on 10/1. It came in about 2 days, I thought it was a great deal. I checked my credit card statement the next month and I see that I apparently made a $59.95 payment to Thrive on 11/1.

I had no inkling of what this could be for so I go to their website. I see that they've deducted $59.95 as part of an annual membership fee they automatically sign people up for once they have your credit card info. Apparently they tell you that you're agreeing to the membership fee on the last page of the transaction, but it must be hidden in VERY FINE PRINT because I was totally unaware of this (I read these things carefully. I also have a Master's degree- I'm no dummy. If they slipped it past me, they've done it to other people).

So now I've paid $59.95 for a membership fee I wasn't aware I was signing up for and didn't want. I'm concerned at this point that this deceptive company will try to charge me more hidden fees in the future. I try to remove my address & credit card info from the site. It allows me to remove my address but not my credit card info.

So I call in and explain that I'm not interested in their annual membership. To their credit, the woman I talked to was polite and said she would reimburse me the money (only after she tried to convince me to stay with the company).

I went back to the website, and it was only AFTER I made the phone call that I was able to remove my credit card info from their site. Shady as hell!

I don't know if I'll ever actually get my money back, but I'm just happy I was able to remove my info from their site so they can't ever automatically deduct payments from me in the future.

Don't give them your credit card info! Thrive will connive you out of your money!

I love shopping with thrive. Ive been a member for a year now, ordering once or twice a month. Shopping here is extremely easy to make sure what you're buying is safe for you and the environment without having to research. I have never had a problem with my orders. I've bought food, cleaning supplies, even my yoga matt, all quality items. $60 membership fee is nothing with how much gas and money I save by purchasing though thrive. Not to mention the free memberships they give away for anyone who's not so well off. My friend who is working full time with small children recieved not only a free membership but also an 'allowance' to spend each month! A company that cares gets my business.

Bought one thing, they used my Credit card for an auto sign up. Canceled once online. Canceled twice online. Get a bill. Call up. Lady asks why canceled. I told her: Look I already canceled twice. Either you cancel me now or I will go to my credit card company change my credit card number and cancel transaction due to it being an unauthorized charge. We can do it now or I will do it with my credit card company. Then she tried to explain to me that Thrive sent an email on 10/13/2016 regarding a half off membership and what a good deal it was. I had to be like a total fcking $#*! to get her to cancel. Asked for a email confirmation - guess what - haven't received it yet. AVOID AVOID

Thrive Market offered a "free" product on Facebook. About a month later my card is charged a membership fee of $59.99, which was not stated when ordering. Shame on you.

Once you give them your information,. They WILL bill you the MEMBERSHIP FEE NO MATTER WHAT! I tried to cancel after the first week. Received emails trying to retain me. This company only makes money off memberships. Filing a complaint

This site is like if Fresh Market were a warehouse club that delivers. Pricey. Yet tempting, maybe, if you're not close to anything like that.

It offers a tempting "free trial," as well. Sign up and get a super deal (mine was organic almond butter for $2 delivered). Cancel within three months and no membership fee is charged.

The site doesn't allow one to cancel, however. Instead, the cancel button gets you a message informing you that you will be contacted by customer service within 24 hours.

At which point, I'm annoyed by the unnecessary complication and a bit weary of the questionable business ethics implied by it.

Turns out, I had good reason to be. The message from "Darbrielle (Member Services)" was the pitch for reduced services at a reduced rate that I was expecting at this point, so I politely thanked her, declined, and asked to be "immediately" canceled.

Astonishingly, that still did not happen. Instead, I received a second email reiterating the previous offer, or otherwise demanding what is, by now, my *third* cancellation request.

It took me a couple of days to draft a response which did not include profanity. The terse reply finally relented, adding that, "If you do decide to shop with us again, please note that the nonrefundable membership fee will be charged the day after you place your order." Yeah. That's not gonna happen.

I can't even imagine what hoops these folks might have in store for someone with billing or delivery mistakes, but I urge you to never find out.

I included my P O Box AND physical address as I had no idea how my PAID shipment would be delivered. This method is recognised by every company I do business with including Amazon, Wal-Mart, Chewy.com and a few others. Their disclaimer says they don't ship to P O Boxes. So, what DID they do, instead of using the physical address? They shipped it to the P O Box using the least expensive method which can take up to 10 days to be delivered. The day b4 Thanksgiving at 3 in the afternoon, I had to go out and try to buy the merchandise I didn't receive. My post office did not receive the box until the Saturday following the holiday which I promptly refused. I will not be home for the next t holiday and have no use for the stuff I ordered. Then, they said "we don't give refunds but will make an exception but will have to take out $12.50for the cost of returning the order". Think twice before completing your order online. I not only had to do double the work for the holiday meal, but complied w with their requirements and still got charged for it. Buyer beware.

I have only been a member of ThriveMarket.com for less than a month, but rarely have I seen a more conscious website. You DO have to purchase a membership after your first free month, but Thrive donates as much money possible to feed the poorest parts of our country. For instance, I was educated on an Indian population (I think Lakota-Sioux) 98% of these people live SO FAR below the poverty line that they can't even get a vehicle to get them out of there for essentials like medicine and food.

My dollars spent and your dollars spent FEED this indigenous population. AND! OMGosh... thy have wonderful food and even better customer service. If you don't live in a place that has a Whole Foods, ThriveMarket.com offers an inexpensive and delicious way to eat organic, raw and super-foods.

It's fantastic, and needs our attention and support.