Thrive MarketReviews 2,170

Are you people all MORONS? Thrive VERY CLEARLY STATES that there is annual membership fee. Do you morons just blindly sign up for every "offer" that comes along, or do you actually READ what you are getting into? Myself, and three other friends/family members all do Thrive, and none of us missed that very important point, the fact that there is a membership fee. DUUUUHHH!

As far as Thrive itself, I find the membership fee to be totally worth it. Their prices are almost always better than Whole Foods, I wait until I have at least $49 worth of merch to buy so my shipping is free, and I ALWAYS wait until there are "freebies" with my order. Which isn't that difficult, since they send me a "freebie" or "bogo" email about 3-4 times a week. Last time I ordered from them, I got $17 dollars worth of freebies for only spending $59 dollars.

I really feel that these reviews are unfair. Most of you aren't negatively rating Thrive AS A SERVICE, but instead you're blaming your own ignorance on Thrive. You're giving Thrive a one-star rating because YOU can't figure out how the world works. Pull your heads out of your@$$$ and READ THE FINE PRINT FOR ONCE! Un flipping believable!

Trickery at its best! Place an order but don't find out about the small print until the next day when you get another "SURPRISE" $60 charge to your account for a membership. So UN-evident that I got caught twice. The 1st time (a year ago) they cancelled the membership upon a phone call. This time I'm stuck and they invest oodles of time and money into capturing phone calls and documenting on your account so low and behold, if we trick you again... we don't give you a second chance. It would be nice if they made their money the honest way by declaring at the time you place your order, that your total, includes the $60 membership fee vs. the "Surprise" the next day when you get notified by Paypal about another charge to your account. As a business owner myself, I am very very soured about this kind of business practice. I would be willing to bet that they are investing more in screwing the people out of membership fees than its worth. Reminds me of Corporate Greed. I Would NOT recommend Thrive Market to anyone based on this experience and the bait and switch tactics they use to get your money!

First, I found out they automatically charged my account last year without me knowing it. I didn't even know I had the account so I didn't use it at all last year. Then, they charged my account again this year, but this time I caught it. I contacted them to cancel the membership, but they ignored my emails and I was unable to reach them by phone. Finally I was able to reach them through the chat feature on their website and they refused to refund my account. Instead they gave me a small credit that I could use at Thrive. Later, I went to redeem it and there was a promotion running at the time I was about to place the order. I received an error redeeming the promotion so I contacted customer service again. By the time they got back to me, the promotion was over and they refused to redeem it. The company is totally dishonest, and the customer service is terrible. Stay away.

Scam artists. I have e-mails from last year CLEARLY stating I wanted them to cancel my membership. They start ignoring you when you keep telling them you want to cancel and you don't want the lower rate that they keep trying to shove down your throat! Here we are a year later, and they sent me an e-mail saying they were going to renew the annual membership THAT I ALREADY CANCELED LAST YEAR! The positive reviews on here are just people who haven't tried to cancel their membership yet, either that or they are fake!

It seems like a lot of people have had the same issue I had. A year ago I got a free-trial, made a couple big purchases, and then when the free trial was over I got charged. So I emailed the company and within 2 emails he said it'd be taken care of and refunded.
Fast-forward 1 year, I went back to look on Thrive and found that I was still a member. I searched bank statements and emails and found that I was never refunded or canceled. I called customer service and they did offer more and try to get me to stay, but he was very reasonable and was kind enough to refund all my money from a year ago and cancel my membership. They do push their membership some, but overall the customer service was friendly and helped me out a lot!

Just discovered I was charged $30 for a membership 1 year ago! I emailed them asking to cancel (back then) and they emailed back trying to get me to stay, I emailed twice saying I wanted to cancel. Because they replied back with yet another offer and I didn't respond they went ahead and charged me for a membership. Of course now it's too late to be refunded because it's past 180 days. It's ridiculous that I could not have just canceled my membership. Let me in on the class action suit!

I was searching for a product and was delighted to find it online at Thrive Market. They thrive alright to take advantage of people. Free trial and they oh yeah, it is now going to cost you $59 Yearly fee. Questionable practices when a company depends on slight of hand policies to make money. BEWARE OF THIS COMPANY! I was going to order more items and share this info with friends. NOT Happening! This situation is ripe for a class action suit. I will be informing the States Attorney about this company.

I do not take the time to write reviews often but had to make an exception in this case. I was lured to Thrive by great prices on products I enjoy but was hesitant upon reading the reviews about having such a difficulty canceling membership. Against my better judgment, I placed a large order and hoped for the best.

The order arrived quickly, well packaged and there was great follow up. I had a problem with two of the items I ordered and assumed at that point I'd be canceling the membership.

Thrive was easy to reach, I spoke to a human right away. I explained my concern and they went above and beyond to make it right.

I'm extremely pleased with the customer service I received, overall a good order experience, and I'm going to continue my membership as I feel comfortable if I ever have another issue it will be handled well.

I have not had any feeling of them being dishonest in any way. Good company and I'm glad to give them my business.

Same story as all the rest. Had a promotion of free coconut oil and only pay shipping. Cancelled free trial but didn't realize I was charged until renewal fees just showed up on my email. Called company. Spoke with customer service, supervisor and then manager of marketing. All with same answer, we cannot refund your $60. Too late for cc company to refund. They wouldn't let me speak to CEO and so on. Is there somewhere we can get them shut down? CEOS have Facebook pages and LinkedIn pages. Company is in Marina del Rey California. I will not stop until I get a refund. Duped and angry.

Don't EVER order anything from this company! They will lure you in with a FREE 30 days but pay $59.95 afterwards. Their notification email of the annual fee has a misleading subject line that makes you think it is spam. After 30 days they require you pay even if you havent ordered anything and to top it off they purposely do not allow you to delete your account from their web site and require you to call and waste 30 minutes to have your account deleted / not charged. Total SCAM!