Thrive MarketReviews 2,178

Same story as all the rest. Had a promotion of free coconut oil and only pay shipping. Cancelled free trial but didn't realize I was charged until renewal fees just showed up on my email. Called company. Spoke with customer service, supervisor and then manager of marketing. All with same answer, we cannot refund your $60. Too late for cc company to refund. They wouldn't let me speak to CEO and so on. Is there somewhere we can get them shut down? CEOS have Facebook pages and LinkedIn pages. Company is in Marina del Rey California. I will not stop until I get a refund. Duped and angry.

Don't EVER order anything from this company! They will lure you in with a FREE 30 days but pay $59.95 afterwards. Their notification email of the annual fee has a misleading subject line that makes you think it is spam. After 30 days they require you pay even if you havent ordered anything and to top it off they purposely do not allow you to delete your account from their web site and require you to call and waste 30 minutes to have your account deleted / not charged. Total SCAM!

I placed a small $20 order one year ago (May 2016), using their free month trial. I can see in my email account that I received a flurry of emails from them over the next three weeks (all promotional) and then the emails stopped, and I never used them again, or heard from them until last week when I received an email notice that my auto-renewal was declined (credit card expired- fortunately). Until then I had no idea I was a member. They claim they sent me an email originally letting me know they were ending the free trial and charging my credit card ($60?) to become a member, but I never received that. The lady I spoke to just now suggested I had blocked their emails or it was going into spam folder, but that doesn't explain why I suddenly started receiving their emails again just fine, but only when my card was declined for auto-renewal. Very suspicious about this, and feel totally hussled. Will definitely never do business with them again and will be spreading the word any way I can.

I placed my first order. Their sight clearly said I was starting a trial period and at the end of the trial I would be charged their annual fee. Just placed my third order. My orders arrive in a reasonable time frame, the packaging is very good, and Iam saving money on many items that are more expensive in my grocery store. The annual membership is used to help people in need such as our Vets. Don' t know what all the complaints are about.

Thrive Market tries to whitewash the negative reviews with some paid "editorial" placements (glorified advertisements) indicating that their membership-based business model is not unusual. That's true - the business model is not unusual, and is not the problem with Thrive Market.

The problem is that they conduct themselves in a fundamentally misleading and dishonest way. The way the trial period and any subsequent interactions/purchases occur are often unclear, and I ended up having to pay for a membership as the result of ONE CLICK on one page which was NOT followed by any sort of warning regarding what the result would be. Despite multiple interactions with Customer Service (including refusing to elevate the issue to a supervisor), followed by multiple interactions through the BBB, they were unwilling to refund the membership fee.

The one consolation is that any business that would rather claw onto a one-time membership fee over keeping a customer satisfied must be doomed - that's the sort of behavior that businesses starving for cash or in their death throes engage in.

As I can't comment on what the cancellation process is, I can, however, comment on the bogus reviews about people not knowing they were automatically enrolled in a membership with Thrive. I have not signed up with them or ordered with them so I can not comment on any thing aside from the fact that when you enter your cart prior to check out there is a HUGE box under your subtotal that very clearly states that your first purchase starts the trial and goes on to inform you that after the 30 day trial you WILL be charged a yearly fee automatically. This information box is located right below the subtotal box and right above the grand total box. The only way you can miss this is if you're just blatantly not paying attention. Even if you scroll all the way to the bottom of the page to the check out button, the information about your automatic membership is big and bold about two inches above the checkout button so I'm not sure how people are claiming that they were "unaware" they were automatically signed up after they admit to making their purchases. Again, you have to really not be paying attention to miss the very obvious statement. If I had to guess, that is probably the reason it is so hard for people to try and get their money back when they claim they were unaware of this membership term. I'm also not sure if the membership price is worth it, only because I've browsed the product and only select items actually appeal to me and my household needs, however, other families may benefit from their selection greatly!

I tried there "free trial" and didn't find their products to be much cheaper so I decided not to pursue a membership (this is not a diss on their product, it might be great for your family). A couple of days ago I noticed an email telling me my card was going to be charged a fee for renewing my membership. I thought crap, "I must not have opted out of membership" and logged on to cancel my membership. There is no place online to cancel your membership, you are forced to call. Im sure when I signed up for the free trial I looked and couldn't find a place to "un-click" and this is how I got to this place. I called today and waited 20min on hold for a person to pick up. They confirmed that I was charged the membership a year ago of $60. I calmly explained that should this money not be immediately refunded, I would be hanging up the phone and reporting them to the Better Business Bureau and then I would proceed to rip them apart on social media causing them more missed money than the cost of my membership. He explained how I needed to cancel back then and there would be no way to refund my money. He suggested I contact my bank to cover the charge! I calmly repeated that I was hanging up the phone, did he want to get me a supervisor or was he OK with me calling the BBB? He put me on hold for less than five minutes and promptly refunded my money. So. Just wanted to give everyone a heads up. Very bad business practice not to let people opt-out of your program online. Just saying...

I am the person who doesn't leave reviews. But I just had to for the first time. I did the trial period a will back and then CANCELLED before being charged. However, they gave me an email saying "Do you really want to leave? Our costumers save so much money.etc, They apparently gave me several free trail days and said they will charge me 29.95(For 8 months) automatically after. I saw I was charged this weird amount and realized the email. It was past the free trial so I just gave up and went on paying that fee. And email I wanted out after this membership was done. However, I just saw I was charged an annual membership fee! I even changed my credit card during this period and just checked the thrive account that has my old card info. I don't know how they were able to charge me. Now I have to go to my bank and contact people at thrive and hopefully get my money back.